Trying to cancel

The Age

? Avoid the runaround.

You can cancel a subscription to The Age at any time. There’s no minimum term on standard digital or home delivery subscriptions, as long as you follow the official cancellation process.

Key eligibility and conditions to know:

• No one-click online cancellation: The Age (Nine Publishing/Fairfax) typically requires cancellations to be handled via customer support (phone or online request form), rather than a direct “cancel” button inside your account.
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• All subscribers can cancel: Whether you’re on digital-only, print delivery, or a bundled plan, you’re eligible to request cancellation.
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• Intro offers and trials: You can cancel during an introductory offer or trial so it doesn’t roll into a paid renewal. You’ll generally keep access through the period you’ve already paid for (or the trial period).
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• Telemarketing cooling-off (when applicable): If you subscribed via a phone sales offer, The Age may provide a 10 business day cooling-off period from the start date, letting you cancel early without obligation (and with a refund of any initial payment, depending on the offer terms).
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• Print delivery alternatives: If you’re cancelling due to travel or a short-term reason, you may be able to pause/suspend delivery rather than cancel completely.
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• App Store / Google Play subscriptions: If you subscribed through Apple or Google, you’ll cancel through your Apple/Google subscription settings (The Age can’t cancel in-app billing for you).

You can cancel via phone (fastest) or via an online request form.

Option 1: Cancel by phone (fastest)

1. Call the subscriber support line used for The Age and other Nine/Fairfax publications.
2. Tell the representative: “I’d like to cancel my subscription to The Age”
3. Confirm your identity with your account details (email on the subscription, name, and any subscriber/reference details from billing emails).
4. If offered a discount or free period to stay, decline if you still want to cancel.
5. Ask for confirmation (email confirmation or a reference number).

Option 2: Submit an online cancellation request

1. Go to The Age Help Centre.
2. Click “Submit a request” and choose the subscription/cancellation category.
3. Include your account email, name, and clearly state you want to cancel and stop renewal.
4. Save the confirmation/reference number.
5. If you don’t receive a response within a couple of business days, follow up by phone and quote your reference number.

Option 3: App Store / Google Play (if you subscribed in-app)

Cancel through Apple/Google subscription settings:

• Apple: iPhone/iPad Settings → Apple ID → Subscriptions → The Age → Cancel
• Google Play: Play Store → Payments & Subscriptions → Subscriptions → The Age → Cancel

After app-store cancellation, your subscription typically stays active until the end of the current paid period and then stops.

To avoid being charged again, timing your request matters.

• 72-hour notice recommended: The Age generally requires at least 72 hours (3 days) notice before your next billing date for cancellation to stop the next renewal in time.
• End-of-billing-period cancellation: Most cancellations take effect at the end of your current paid billing cycle, not immediately. You keep access (and print delivery if applicable) until that end date.
• If you cancel too close to renewal: If your cancellation request is made within the 72-hour window, your next payment may already be processing. You could see one more charge, then the cancellation applies from the following cycle.
• Telemarketing cooling-off (when applicable): If you cancel within 10 business days under cooling-off terms, cancellation may be treated as immediate and any initial payment may be refunded (depending on offer conditions).
• Print delivery lead time: For print delivery, allow a few days for deliveries to stop due to distribution timing.

Start cancellation 3–5 days before the next billing date.

• No cancellation fee: The Age does not typically charge an “exit” or “termination” fee just for cancelling.
• No pro-rata for a month already in progress (common): If you’ve already been billed for the current month, you usually won’t get a refund for unused days. Instead, you keep access through the end of that paid period.
• If you were just renewed: If a renewal processed yesterday and you cancel today, that payment is generally treated as covering the new period. Cancelling prevents the next renewal after that.
• Promotional offers: Cancelling during a promo doesn’t usually create a penalty fee, but you may not be able to access the same promo again in future (often “new customers only”).
• Avoid chargebacks as a first step: Cancelling through support is the cleanest way to avoid payment disputes or account issues.