Trying to cancel Pandora? Avoid the runaround.
Can you cancel your Pandora subscription? Check eligibility and conditions
- Online orders: Cannot be cancelled or changed once submitted. Orders are processed quickly (often within 1–2 business days).
- Click & Collect orders: May be cancelled by contacting Customer Care before collection. If uncollected within 7 days, they are auto-cancelled and refunded.
- Pandora-initiated cancellations: Orders may be cancelled due to stock shortages, suspected fraud, or technical errors. Refunds are issued in full.
- Gift cards: Non-cancellable and non-refundable once purchased.
- Subscriptions: Pandora Australia has no recurring subscriptions to cancel - only product orders.
How to cancel a Pandora subscription, service or order
- Contact Customer Care immediately: Call 1800 313 554 (Mon–Fri 9am–5pm AEST) or use Live Chat. Provide your order number and cancellation request.
- Follow staff instructions: They will confirm if the order can still be stopped. If already processed, cancellation won’t be possible.
- Click & Collect orders: Request cancellation via support, or let the order lapse. Uncollected orders cancel automatically after 7 days.
- No cancellation possible? Use returns: If the order has shipped, wait for delivery and then return it within 30 days using Pandora’s free Australia Post return labels.
- Returns process: Keep items unused, with packaging intact. Initiate a return via Pandora’s website or in-store. Refunds are issued once items are received.
How long does a Pandora cancellation take?
- No grace period: Orders are final once confirmed. Attempt cancellations immediately if needed.
- Processing time: Orders are usually packed within 1–2 business days, leaving only a few hours to attempt cancellation.
- Click & Collect: Held for 7 days, then auto-cancelled and refunded.
- Return deadline: 30 days from delivery to return items for a refund.
- Refund posting: Refunds are processed within ~10 business days of Pandora receiving your return. Banks may take 5–7 days extra.
Pandora cancellation fees and final charges – what to expect
- No cancellation fees: Cancelling or allowing a Click & Collect to lapse is free.
- Returns postage: Free for online orders (Pandora provides Australia Post labels).
- Original shipping fees: Non-refundable unless Pandora cancels the order.
- No restocking fees: Full refunds are provided when eligible.
Pandora cases submitted through Ajust
Consumer experiences with Pandora cancellations
Smooth in-store cancellation: Customers reported Click & Collect orders were cancelled quickly in-store with refunds processed on the spot.
Missed online window: Shoppers who realised errors hours later found their orders already processing and had to return after delivery.
Company cancellations: Some experienced Pandora cancelling orders due to stock issues, with full refunds but frustration over slow communication.
Pandora Cancellation FAQs
Can you cancel a Pandora subscription in Australia?
No, you can’t cancel a Pandora subscription in Australia because Pandora does not offer recurring subscriptions. Pandora Australia only sells one-off product orders, not ongoing services or memberships. This means there are no subscription fees, renewal charges, or ongoing payments to stop. If you were looking to cancel, you’re likely dealing with an order instead, which follows Pandora’s order cancellation and returns policy.
Can you cancel a Pandora order after placing it online?
Online Pandora orders generally cannot be cancelled once submitted because they are processed very quickly. Most orders move to packing within one to two business days, leaving little or no cancellation window. If you notice a mistake, you should contact Pandora Customer Care immediately to check if the order can be stopped. If it has already processed, you’ll need to wait for delivery and return it instead.
How do Click & Collect cancellations work with Pandora?
Pandora Click & Collect orders can be cancelled before collection by contacting Customer Care. If you don’t collect the order within seven days, Pandora automatically cancels it and issues a refund. This makes Click & Collect the most flexible option if you think you might need to cancel. Refunds are processed once the cancellation is confirmed, with no cancellation fees applied.
What should you do if you can’t cancel a Pandora order in time?
If you can’t cancel a Pandora order before it ships, the next step is to use Pandora’s returns process. You can return eligible items within 30 days of delivery, as long as they’re unused and in original packaging. Pandora provides free Australia Post return labels for online orders. Refunds are processed after Pandora receives the returned items, usually within ten business days.
Tried to cancel but Pandora made it difficult?
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