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Can you cancel your Pandora subscription? Check eligibility and conditions
- Online orders: Cannot be cancelled or changed once submitted. Orders are processed quickly (often within 1–2 business days).
- Click & Collect orders: May be cancelled by contacting Customer Care before collection. If uncollected within 7 days, they are auto-cancelled and refunded.
- Pandora-initiated cancellations: Orders may be cancelled due to stock shortages, suspected fraud, or technical errors. Refunds are issued in full.
- Gift cards: Non-cancellable and non-refundable once purchased.
- Subscriptions: Pandora Australia has no recurring subscriptions to cancel - only product orders.
How to cancel a Pandora subscription, service or order
- Contact Customer Care immediately: Call 1800 313 554 (Mon–Fri 9am–5pm AEST) or use Live Chat. Provide your order number and cancellation request.
- Follow staff instructions: They will confirm if the order can still be stopped. If already processed, cancellation won’t be possible.
- Click & Collect orders: Request cancellation via support, or let the order lapse. Uncollected orders cancel automatically after 7 days.
- No cancellation possible? Use returns: If the order has shipped, wait for delivery and then return it within 30 days using Pandora’s free Australia Post return labels.
- Returns process: Keep items unused, with packaging intact. Initiate a return via Pandora’s website or in-store. Refunds are issued once items are received.
How long does a Pandora cancellation take?
- No grace period: Orders are final once confirmed. Attempt cancellations immediately if needed.
- Processing time: Orders are usually packed within 1–2 business days, leaving only a few hours to attempt cancellation.
- Click & Collect: Held for 7 days, then auto-cancelled and refunded.
- Return deadline: 30 days from delivery to return items for a refund.
- Refund posting: Refunds are processed within ~10 business days of Pandora receiving your return. Banks may take 5–7 days extra.
Pandora cancellation fees and final charges – what to expect
- No cancellation fees: Cancelling or allowing a Click & Collect to lapse is free.
- Returns postage: Free for online orders (Pandora provides Australia Post labels).
- Original shipping fees: Non-refundable unless Pandora cancels the order.
- No restocking fees: Full refunds are provided when eligible.
Pandora cases submitted through Ajust
Consumer experiences with Pandora cancellations
Smooth in-store cancellation: Customers reported Click & Collect orders were cancelled quickly in-store with refunds processed on the spot.
Missed online window: Shoppers who realised errors hours later found their orders already processing and had to return after delivery.
Company cancellations: Some experienced Pandora cancelling orders due to stock issues, with full refunds but frustration over slow communication.
Pandora Cancellation FAQs
Tried to cancel but Pandora made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.