Had an issue with

Boost Mobile

? Get a real response.

You’ve got multiple ways to lodge a complaint with Boost:

📧 Email
Send your complaint to compliancemanager@boost.com.au — Boost’s dedicated complaints inbox. Include your mobile number, account details, and a clear explanation.

📞 Phone
Call 125 8881 (free from a Boost mobile) or 1800 100 933 from any phone. Ask the rep to lodge a formal complaint and request a reference number.

🌐 Online Form
Use Telstra’s complaint form (Boost directs you here — make sure to note you’re a Boost customer).

📮 Mail
Send formal complaints to:
Boost Mobile Complaints 429, 5 Lime Street
Sydney NSW 2000
‍
Include contact info and a clear written record.

📱 My Boost App
Use the in-app chat or message function. If the issue isn’t resolved, ask for it to be escalated as a formal complaint.

✅ Pro tip: Always ask for a complaint reference number so you can track your case.

Boost follows a formal complaint process governed by telecom industry standards:

📩 Acknowledgment

• Phone complaints: instant acknowledgment and reference number.
  
  
• Email/form/post: reply within 5 business days.
  
  

🔎 Investigation
A case manager will review your issue — they might check account logs, network data, or liaise with Telstra where needed.

⏱ Timelines

• Urgent issues (e.g. no service): resolution targeted within 2 business days.
  
  
• Other issues: aim to resolve within 10 business days.
  
  

📞 Updates
You’ll be contacted via email or phone. Boost commits to keeping you updated, especially if delays occur.

🎯 Resolution
Resolution may include:

• Apology & explanation
  
  
• Fix to service
  
  
• Account credit/refund
  
  
• Other remedial actions
  
  

🛑 Case Closure
If you accept the solution, Boost closes the case and sends confirmation. If not, they’ll inform you of escalation options (e.g. Ombudsman).

Here’s what users commonly experience:

📶 Network Coverage Issues
Some report weak signal or slower data in regional areas. While Boost uses Telstra’s network, fringe areas can have gaps.

📦 SIM Delivery & Activation Problems

• SIM not arriving
  
  
• Porting errors (e.g. number transfer delays or mis-cancellations)
  
  

📞 Customer Support Frustrations

• Long wait times
  
  
• Confusing Boost vs. Telstra handovers
  
  
• Inconsistent service experience
  
  

💳 Billing or Recharge Errors

• Recharge failures
  
  
• Confusion over discounted promo plans
  
  
• Loyalty vs. new customer pricing complaints
  
  

📡 Slow Speeds or Dropouts
Full bars, but slow data? Often due to settings or network issues, but support can usually help troubleshoot.

📣 Plan Changes Without Clarity
Price increases or reduced data allowances frustrate some users when not clearly communicated.

🛠 Tip: Know these are common — Boost has fixes and protocols ready. The key is reporting the issue with detail and persistence.