Had an issue with

Expedia

? Get a real response.

1) Gather evidence: Have your itinerary/booking number, dates, names, receipts, screenshots (e.g., double charges, provider emails) ready. Clear proof speeds things up.

2) Describe the problem + the outcome you want: State what went wrong (wrong dates, refund not received, poor service) and what you want (full refund, re-booking, voucher/credit). Be specific and reasonable.

3) Choose your contact channel

• Phone (24/7): 133 810 (AU) or +61 2 8066 2745 (overseas). Ask for a case/reference number and note the agent’s name.
  
  
• Live Chat (web/app): Open the Help Centre chat, type “agent” to reach a human. Save the transcript.
  
  
• Email/Web form: travel@support.expedia.com.au or submit via the Help Centre form. Include your contact details, itinerary, and evidence.
  
  
• Expedia app: Go to Help/Support to call or chat on the go.
  
  

4) Stay calm, be persistent: If the first rep can’t help, ask (politely) for a supervisor or case manager. Always capture your case ID.

5) Confirm next steps: Before you end the call/chat, ask: what happens next, who will contact you (email/phone), what timeframe to expect, and whether you need to send documents.

6) Keep records: Save emails, note dates/times, and screenshot chats. If the deadline passes with no update, follow up quoting your case number.

• Acknowledgment & case number: You’ll receive a reference ID. Simple issues can be fixed on the spot.
  
  
• Timeline & updates: Agents usually quote an estimate (e.g., 48–72 hours for basic fixes). Complex cases (airline/hotel refunds) may take longer. Follow up if you’ve heard nothing by the stated time.
  
  
• How they communicate: Expect email updates (check spam). They may also call you or update your “Trips” messages.
  
  
• Intermediary role: For hotel/airline issues, Expedia must contact the provider. That can add time, but they often advocate on your behalf.
  
  
• Outcomes:
  
  
  • Refunds/credits: Cash refunds to your original payment when eligible. Otherwise, goodwill credits (e.g., OneKey Cash) may be offered.
    
    
  • Rebooking/fixes: They can correct errors or rebook without fees when the fault wasn’t yours.
    
    
  • Closure: You’ll get a resolution note. Not satisfied? Reopen the case or escalate.
    

• Booking mistakes: Wrong dates/details, missing segments in confirmation.
  
  
• Cancellation headaches: Non-refundable surprises, website won’t cancel, unexpected fees.
  
  
• Refund delays/charges: Long waits, currency mix-ups (USD vs AUD), duplicate billing.
  
  
• Support friction: Long holds, dropped calls, scripted answers, inconsistent info.
  
  
• Third-party gaps: Hotel can’t find the booking, airline cancels without notice, extra rental fees.
  
  
• Credits/vouchers confusion: Hard to apply or expiring value.
  

Pro tips: Double-check confirmation emails immediately, read cancellation/refund terms before booking, mark quoted refund timelines on your calendar and follow up.