Bought something from
IKEA
that broke too soon?

We’ll help you check if it’s still under warranty and submit a claim that gets taken seriously.

Check my
IKEA
warranty
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Edited by:
Ajust Content Team
Last updated:
August 6, 2025
AI-sourced. Human-edited. Made clear for you.

What does
IKEA
's warranty cover?

KEA Australia offers comprehensive, free warranties on most IKEA-branded products, providing peace of mind beyond standard Australian Consumer Law (ACL) protections:

  • 25-Year Warranty: METOD kitchens, STOCKHOLM sofas.

  • 10-Year Warranty: ENHET kitchens, mattresses, bed bases, sofas, armchairs, PAX wardrobes, KOMPLEMENT organisers, and kitchen mixer taps.

  • 5-Year Warranty: Most home appliances (2-year warranty for budget LAGAN/TILLREDA models).

These warranties specifically cover defects in materials and workmanship under normal domestic use. IKEA warranties supplement your rights under ACL, ensuring robust protection for consumers.

How to claim a warranty with
IKEA

Claiming warranty with IKEA Australia is straightforward. Here's how to proceed:

  1. Gather Proof of Purchase:
     Keep your original receipt, order confirmation email, or proof of purchase ready. IKEA requires this documentation for validating claims.

  2. Contact IKEA to Lodge a Claim:
    • Online: Use IKEA’s warranty claim portal to submit details, photos, and your order number.

    • Phone: Call IKEA Customer Service at (02) 9010 0264 (7 days a week, 9am–8pm).

    • In-store: Visit your local IKEA store’s customer service desk.

    • Live Chat: Available on IKEA’s website.

  3. Provide Details and Evidence:
     Clearly describe the issue and submit photos or videos of the defect. For appliance claims, phone or live chat contact is recommended.

  4. Follow IKEA’s Instructions:
     IKEA may ask you to bring the product in-store or arrange a technician inspection at your home.

  5. Receive Repair or Replacement:
     IKEA will cover costs for approved warranty repairs or replacements. If your exact product is discontinued, IKEA offers a comparable alternative.

For assistance, contact IKEA Customer Service at any stage via phone or live chat.

Exclusions & limitations - when
IKEA
's warranty doesn't apply

IKEA’s warranty policy excludes claims involving:

  • Normal Wear and Tear: Gradual fading, surface scratches, minor cosmetic issues from regular use.

  • Misuse or Improper Use: Damage due to incorrect assembly, overloading, improper installation, or use in unsuitable environments.

  • Accidents and External Damage: Breakage or damage from accidents, spills, drops, impacts, or natural disasters.

  • Commercial Use: Warranty applies only to domestic use unless specifically stated otherwise.

  • Third-Party Repairs/Modifications: Alterations or repairs performed by non-IKEA authorised agents.

  • Excluded Components: Consumables such as batteries, bulbs, filters, or small inserts like jewellery trays are not covered.

Keep your items in proper condition and always follow IKEA’s instructions to maintain warranty validity.

Required documentation for
IKEA
warranty claims

To ensure quick processing of your IKEA warranty claim, gather the following documents:

  • Proof of Purchase: Original sales receipt, tax invoice, order confirmation email, or bank statement.

  • Product Details: Name, article number, serial or model number (if applicable).

  • Description of Issue: Detailed written explanation of the defect and its impact on the product.

  • Photographic Evidence: Clear photos or videos demonstrating the defect or damage.

  • Delivery Documentation: Order paperwork or delivery notes (particularly if damage occurred during delivery).

Preparing these documents beforehand helps facilitate a faster resolution from IKEA.

How long does the warranty claim process take with
IKEA
?

IKEA Australia aims for a prompt, transparent warranty claim process:

  • Initial Response: Typically within a few business days, and no longer than 7 days. Follow up via phone or chat if delayed.

  • Assessment & Decision: Immediate for simple claims. Up to 1 week for inspections or complex issues.

  • Repair Stage (if applicable): Repairs usually completed within 1–2 weeks, depending on parts availability.

  • Replacement or Refund Stage: Immediate replacement if item in stock, otherwise, IKEA arranges a suitable alternative promptly.

  • Total Expected Turnaround: Simple cases resolved within 1–2 weeks, complex cases (repair or special replacement) may extend slightly longer.

Throughout the process, IKEA keeps you updated. Remember your rights under Australian Consumer Law if you encounter unreasonable delays.

IKEA
 cases submitted through Ajust

The sofa I bought from IKEA looked nothing like the one in store after just a few months of use. The cushions were wrinkled, the footrest sagged, and it felt far from the quality I was promised. I had to request a full refund under warranty, hoping IKEA would stand by their reputation for quality products. - Mark

Recent
IKEA
customer warranty experiences

Efficient Mattress Replacement: A customer experienced mattress sagging within the 10-year warranty. IKEA quickly offered a store credit for a replacement due to the model being discontinued.

Warranty Denial Due to Mattress Stains: A mattress warranty was denied due to visible stains, despite the claim being unrelated to the stain. This highlights IKEA’s policy of excluding claims involving improper care or hygiene issues.

Fast Spare Parts Resolution: Customers frequently praise IKEA’s quick action in sending out replacement parts free of charge for minor furniture issues, resolving problems swiftly without store visits.

Official
IKEA
Warranty Policies & Support Links

IKEA
Warranty FAQs

What does IKEA’s warranty actually cover?

IKEA warranties cover defects in materials and workmanship under normal domestic use, extending beyond standard Australian Consumer Law. Coverage length depends on the product type, ranging from 2 to 25 years. For example, METOD kitchens and STOCKHOLM sofas carry 25 years. Understanding your coverage helps you act quickly if a defect appears, ensuring a repair, replacement, or comparable alternative.

How do I make a warranty claim with IKEA Australia?

You can claim your IKEA warranty online, over the phone, in-store, or via live chat. Proof of purchase and evidence of the defect are required. Simple claims may be resolved quickly, while complex ones may involve inspection. Keeping your receipt and submitting photos early can speed up the process.

When does IKEA’s warranty not apply?

IKEA’s warranty excludes normal wear and tear, misuse, accidents, commercial use, and unauthorised repairs. Consumables like batteries and bulbs aren’t covered. To keep your warranty valid, follow IKEA’s care instructions and ensure proper use. Claims can be denied if the product shows stains, misuse, or poor care, even if unrelated to the defect.

How long does it take for IKEA to resolve a warranty claim?

Most IKEA warranty claims are acknowledged within 7 days, with simple issues resolved in 1-2 weeks. Complex cases needing repairs or replacements may take longer. IKEA updates you throughout the process, and you’re entitled to timely resolution under Australian Consumer Law if delays become unreasonable.

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
IKEA
warranty claim