Experiencing
Vodafone
outages? You’re not alone.

Ajust helps you check
Vodafone
's status, understand what's going wrong, and take action if it’s affecting you.

Check outage status & get help
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Vodafone
 Right Now?

How to check
Vodafone
 outage status

You can easily check Vodafone’s service status using these official and third-party tools:

How to report a
Vodafone
outage

If you're having service issues, report it to Vodafone ASAP:

  • Phone Support:
    Call 1555 (Vodafone mobile) or 1300 650 410 (any phone).
    NBN users: Call 1300 801 122 for home broadband faults.

  • Live Chat:
    Use the My Vodafone app for instant 24/7 support or TOBi chatbot assistance.

  • Online:
    Visit the Vodafone Support Centre to troubleshoot or report a fault.

  • In-store:
    Find your nearest Vodafone store to get help in person.

📌 Tip: When reporting an outage, include your location, the service type (mobile/NBN), and any error messages. Request a reference number to track your case.

‍

Recent
Vodafone
Outages & Causes

Here are examples of Vodafone's major outages and what caused them:

  • Feb 2025 (Storm in Sydney)
     A major power outage at Vodafone’s Sydney data centre disrupted broadband for hours. Services were restored overnight.
    ➜ Cause: Severe storm and equipment failure.
    ➜ Fix Time: ~12–18 hours.

  • Jan 2024 (Cyclone Alfred – QLD)
     Cyclone damage led to multiple mobile towers offline in SE Queensland.
    ➜ Cause: Storm-related power outages.
    ➜ Fix Time: Sites restored over several days.

  • Ongoing Common Causes:

    • Network upgrades or maintenance (usually scheduled overnight).

    • Fibre cuts or hardware faults.

    • Severe weather or power failures.

    • Rare incidents like vandalism or cable theft.

How long does it take for
Vodafone
 to fix an outage?

Estimated resolution times vary:

  • Minor/local outages: 1–3 hours
    (e.g. mobile tower or local exchange issue)

  • Major outages: 12–24 hours
    (e.g. power failures, data centre disruption)

  • NBN faults: Depends on NBN Co involvement
    (use their checker to see estimated resolution time)

🔧 Vodafone often reroutes mobile traffic during disruptions. Broadband customers with a Vodafone WiFi Hub usually switch to 4G backup automatically.

💡 In major events, Vodafone may issue goodwill credits to affected customers. Ask when reporting.

‍

Official
Vodafone
 Outage Resources & Links

Vodafone
 reports submitted through Ajust

My home internet has been unusable for over a month. Vodafone keeps saying it's an outage, but nothing changes. I rely on broadband for work and study-it's unacceptable to pay for a service that doesn’t work for weeks on end. - Leonie

There was a 7-hour outage in my area, and even after Vodafone said it was fixed, I still had issues. I’m an Uber driver and lost $200 that day. I just want to be compensated for the work I missed because of no connection. - Bushra

For three days I had no phone service at all. I live in Silverdale and couldn’t contact anyone. Vodafone hasn’t given a proper explanation. This isn’t just frustrating, it’s dangerous when people rely on their phones. - Steven

Our mobile reception keeps dropping out-even emergency calls have failed. Vodafone insists there’s 5G in our area, but we barely get 2G. We’ve complained for years with no real fix, yet prices keep going up. - Richard

Vodafone
Outage FAQs

How can I check if Vodafone is experiencing a network outage?

You can check Vodafone outages via their official Network Status Checker online. For NBN users, use the NBN Co network status tool. Third-party trackers like DownDetector also show user-reported issues in your area. If you’re time-poor or just want instant clarity, using the My Vodafone app can give you real-time alerts without needing to dig through websites.

What’s the fastest way to report a Vodafone service issue?

The quickest way to report a Vodafone outage is through the My Vodafone app using live chat or the TOBi assistant. You can also call 1555 from a Vodafone mobile. If you're reporting NBN issues, call 1300 801 122. For in-person help, visit a Vodafone store. Always request a reference number to track your case, especially if the issue affects your work or family time.

Why do Vodafone outages happen and how long do they usually last?

Vodafone outages are often caused by storms, hardware faults, power failures, or network upgrades. Minor issues are fixed in 1-3 hours, while major ones can take 12-24 hours or longer. For broadband users with a Vodafone WiFi Hub, 4G backup usually activates automatically. During widespread issues, Vodafone sometimes offers goodwill credits, so it’s worth asking when you report the problem.

What can I do if Vodafone support isn’t resolving my issue?

If Vodafone isn't resolving your issue, escalate it via their Support Centre or social media channels. If that fails, you can lodge a formal complaint with the Telecommunications Industry Ombudsman (tio.com.au). For faster, stress-free results, consider using services like Ajust that handle the back-and-forth for you, especially if you’re short on time or feeling ignored.

Vodafone
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

Report your outage now