Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
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Rebate not applied
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
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No prior warning
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Wrong transaction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
No power
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bcf0fb296c73ee8834_YqVmcX8AgNgWEV4qDxTVcby5ZeOQczgMyhUSNnf_nxM.png)
Billing error
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461f638623b38af314a2_T4fePUeK2VQlw7-R3qhBDeyTkhmvntbBeKLrSRWRHn4.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461f638623b38af314a2_T4fePUeK2VQlw7-R3qhBDeyTkhmvntbBeKLrSRWRHn4.png)
Long hold time
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a463c794eb841142d24df_qUb1XGplB4y_oNpvDLO1ML1XJiKDh0CX8WWL6iaPIKE.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a463c794eb841142d24df_qUb1XGplB4y_oNpvDLO1ML1XJiKDh0CX8WWL6iaPIKE.png)
Refund not processed
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42cfebdcbd858e348b91_T_isWNNU6JUIv9qgk4MXKWvqweXJed7RMtpmCodNPYo.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42cfebdcbd858e348b91_T_isWNNU6JUIv9qgk4MXKWvqweXJed7RMtpmCodNPYo.png)
Power cut off
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/64e7f5afe372b271d90ed4ba_k48jIlj99J-4o4-cXmwb7tz05cI904BoWQ58pWQCvg4.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/64e7f5afe372b271d90ed4ba_k48jIlj99J-4o4-cXmwb7tz05cI904BoWQ58pWQCvg4.png)
Late delivery of gas
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42cfebdcbd858e348b91_T_isWNNU6JUIv9qgk4MXKWvqweXJed7RMtpmCodNPYo.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42cfebdcbd858e348b91_T_isWNNU6JUIv9qgk4MXKWvqweXJed7RMtpmCodNPYo.png)
Billing overcharge
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
Businesses
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6507ae6b767e96ea843741f5_DfAo-7Bzg7x1KG3_un-XydTus5AYQu4iWAiCjNUjsP4.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461f638623b38af314a2_T4fePUeK2VQlw7-R3qhBDeyTkhmvntbBeKLrSRWRHn4.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a4621063995f88a47c360_HsEazvBrmuYu8jm15XFLH7w0jc2iAkp7dJT0kXF7xLU.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a42cfebdcbd858e348b91_T_isWNNU6JUIv9qgk4MXKWvqweXJed7RMtpmCodNPYo.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46ac18a0c48fda9114a5_9bLSPZkL0EuTO9oETF4jZKaD3kPK6WK2uEEs81Yw49Y.png)
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a461ec1be93dec284dae6_vnaWm8QCo5DGglp6OvgJ-0cAfzbLDVW009b7v-hRKyE.png)
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Energy
Issues
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
Do you have a complaint?
We take the effort out of making a complaint. It's fast, fair and free for consumers.
It only takes 2 minutes!
As Seen On
![Ajust as on the phone](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/65c16e48bc465f5fe662e8f1_CTA%20phone.webp)