Not sure if you can return your Supercheap Auto purchase?
Can you return an item to Supercheap Auto? Check eligibility first
30-Day Return Window:
Supercheap Auto offers a 30-day return period for all items, whether you changed your mind or need a different size or item.
Condition Requirements:
- Products must be unused, unassembled, and in original condition.
- All original packaging, tags, and labels must be intact.
- Items must be in resalable condition (e.g., car parts not installed, clothing unwashed).
Proof of Purchase:
You must provide proof of purchase such as a store receipt, online invoice, Club Plus purchase history, or credit card statement.
Exclusions – No Change-of-Mind Returns:
You cannot return hygiene-sensitive items (underwear, swimwear), consumables (food, drinks), custom-made or modified products, and gift cards unless faulty.
Faulty, Damaged & Incorrect Items:
Supercheap Auto accepts returns for items that are faulty, damaged, or not as described. You’ll receive a repair, replacement, or full refund as per Australian Consumer Law.
Assessments & Special Cases:
- Items like electronics or tools may require inspection or testing.
- For bulky or hazardous items (e.g., generators, batteries), call ahead for return guidance.
How to return an item to Supercheap Auto
In-Store Returns (Recommended):
- Visit your nearest store with the item and proof of purchase.
- Staff inspect the product condition and process your refund or exchange immediately.
Online Returns (By Mail):
- Initiate returns via the Supercheap Auto Returns Portal.
- Pack items securely, attach the provided prepaid Australia Post or ParcelPoint label.
- Drop off your parcel at one of 20,000+ locations Australia-wide.
- Allow ~14 days for processing and refund.
Contact Customer Care:
If you need help with your return, lost receipts, or guidance, contact Supercheap Auto’s Customer Care via web chat or call 1300 175 010.
Returning Bulky or Hazardous Items:
- Contact your local store first to arrange returns for large items (e.g., engine hoists, car batteries).
- Special handling or on-site inspections may apply.
Supercheap Auto return timeframes and item conditions
Return Within 30 Days:
Make sure your return is within 30 days for a change-of-mind return. Faulty product returns are not limited by this 30-day timeframe.
Item Condition for Successful Returns:
- Products should ideally be unopened and definitely unused, with original packaging intact.
- All accessories and manuals should be included.
- Items returned in poor condition may be rejected or subject to deductions.
Exceptions to 30-Day Rule:
- Faulty or defective items have extended protection under warranty and Australian Consumer Law.
Holiday & Extended Returns:
- Supercheap sometimes extends return windows during holidays (e.g., Christmas period). Check specific announcements during these periods.
Who pays for Supercheap Auto return shipping?
Free Return Shipping (Online Orders):
- Supercheap Auto offers free returns for standard online orders through their prepaid label system.
In-Store Returns (No Shipping Cost):
- Returning items to a store avoids shipping fees entirely.
Bulky & Hazardous Items:
- Free return shipping might not apply; a shipping fee or special arrangement could be required. Contact Customer Care for these items.
Original Delivery Fees:
- Delivery charges are not refunded for change-of-mind returns but are covered for faulty items or errors made by Supercheap.
Faulty Returns – No Cost to You:
- Supercheap covers all return and original shipping costs for faulty or incorrect items.
Supercheap Auto refunds after a return - how and when you’ll get your money back
Refund Method:
- Refunds are issued via your original payment method (credit card, PayPal, Afterpay, etc.).
- Purchases made by gift cards will be refunded as replacement gift cards.
Refund Timeframe:
- In-store refunds are immediate or within 1–2 days.
- Online/mail returns typically take 2 weeks (14 days) to process and refund, with refunds appearing within 1–7 business days after approval.
Cash Refunds:
- Cash purchases refunded immediately in cash, large refunds may require verification.
Club Plus Membership Returns:
- Club Credits or loyalty vouchers used on purchases will be reinstated upon return.
Partial Refunds & Fees:
- No restocking fees apply.
- Delivery or installation fees aren’t refunded for change-of-mind returns.
Notification of Refunds:
- Supercheap will email you once your refund has been processed. Contact Customer Care with any refund delays beyond one week.
Supercheap Auto cases submitted through Ajust
I bought two AGM batteries but only needed one. When I went to return the unused one, I was told it had no charge and couldn’t be refunded. I hadn’t even installed it—I left the store embarrassed and out of pocket. - Michael
I returned a Pro Rack deck to the Lake Haven store but was told they didn’t know how to process the refund. I had to go to another store the next day just to get my money back. It shouldn’t be that hard. - Allen
The battery I bought from Supercheap was faulty from the start, but when I tried to exchange it, they said I couldn’t. It was frustrating because I expected a simple return process - especially for something still under warranty. - Eddy
Customer experiences with Supercheap Auto returns
Smooth In-Store Exchanges: Customers consistently praise Supercheap for quick, hassle-free in-store returns, especially for faulty items replaced immediately.
Strict on Condition Requirements: Stores enforce return conditions strictly for opened items, emphasizing items must remain pristine for refunds.
Club Member Satisfaction: Club Plus members frequently highlight generous policies and easy receipt retrieval, adding confidence to their purchases.
Official Supercheap Auto Returns Resources & Links
- Supercheap Auto Returns & Exchanges Policy: Detailed official returns policy.
- Supercheap Auto FAQ – Returns: Common questions answered regarding returns.
- Online Returns Portal: Initiate and manage your online return easily.
- Contact Supercheap Customer Care: Web chat or phone assistance (1300 175 010).
- Store Locator for Returns: Find your closest Supercheap Auto store for convenient in-store returns.
Supercheap Auto Return FAQs
Can I return an item to Supercheap Auto if I just changed my mind?
Yes, Supercheap Auto allows 30-day change-of-mind returns if the item is unused and in original condition. Ensure all packaging, tags, and proof of purchase are intact. However, hygiene items, custom products, and gift cards are excluded. If unsure, Ajust can help you check eligibility instantly - saving you time and guesswork.
What if I used the product - can I still return it?
Used or opened items generally can’t be returned unless they’re faulty. Supercheap Auto is strict about condition: items must be in a resalable state to qualify for a change-of-mind return. If your product is faulty, you’re protected under Australian Consumer Law, regardless of usage.
Do I have to pay for return shipping to Supercheap Auto?
No, return shipping is free for most online orders using their prepaid label system. In-store returns also avoid shipping fees entirely. However, bulky or hazardous items like batteries may incur costs, Ajust can help you find out before you pack anything.
How long does a Supercheap Auto refund take after a return?
In-store refunds are usually instant; online returns take about 14 days. Once approved, the refund hits your original payment method within 1–7 business days. Used a gift card? You’ll receive a replacement. If your refund’s delayed, Ajust helps you track it down fast.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.