Bought something from

Sunglass Hut

that broke too soon?

Sunglass Hut Australia offers a 2-Year Standard Warranty on all sunglasses purchased in-store or online. This warranty covers manufacturing and material defects such as faulty hinges, frame weaknesses, or peeling lens coatings.

Key points:

• If a defect is confirmed within 24 months, you can choose a replacement or full refund.
  
  
• Coverage applies to most major brands sold at Sunglass Hut, including Ray-Ban, Oakley, Prada, Versace, and other Luxottica brands.
  
  
• For non-Luxottica brands (e.g., Maui Jim, Gucci), Sunglass Hut will help facilitate claims with the manufacturer, though terms may differ.
  
  
• The warranty is provided in addition to your rights under Australian Consumer Law (ACL), ensuring extra consumer protection.
  

Unlike some optical retailers, Sunglass Hut does not offer in-house repairs or spare parts. The solution is always a replacement or refund, which usually means faster resolutions.

1. In-Store Claims: Bring your sunglasses and proof of purchase to any Sunglass Hut store (excluding Myer concessions). If a defect is confirmed, you’ll be offered a replacement or refund on the spot.
   
   
2. Online Purchases: Take your sunglasses and order confirmation to a store, or contact customer care. For exchanges, the store may process a refund for your online order and reissue your replacement in-store.
   
   
3. Myer Purchases: If purchased at Sunglass Hut inside Myer (or Myer online), claims must be processed through Myer’s system.
   
   
4. Mail-In Claims: Contact Customer Care (1800 556 926 / customercare@sunglasshut.com.au). They may arrange a prepaid return label for evaluation.
   
   
5. Brand-Specific Platforms: For some Luxottica brands like Ray-Ban and Oakley smart glasses, you may be directed to a dedicated online warranty portal.
   
   

Tip: Clearly describe or show the defect (photos help for online claims). Minor adjustments like screw tightening are often done free as a courtesy, even outside warranty.

The warranty does not cover:

• Accidental damage or misuse (e.g., scratches, cracks from impact, bending, heat warping).
  
  
• Normal wear and tear, such as faded logos, stretched hinges, or missing nose pads.
  
  
• Unauthorised repairs or modifications (including aftermarket lenses).
  
  
• Loss or theft — unless you purchased the optional Suncover Protection Plan, which covers accidental damage/loss with a replacement at 50% off.
  
  
• Cosmetic-only issues that don’t affect function.
  
  
• Smart glasses (Ray-Ban Stories, Oakley Meta) — typically have shorter (1-year) electronic warranties.
  

• Proof of purchase: Original receipt, online confirmation email, or bank statement showing Sunglass Hut purchase.
  
  
• The product itself: Sunglasses must be presented for inspection; include any relevant defective parts.
  
  
• Order number: Required for online purchases.
  
  
• Photo ID: Sometimes needed for refunds or verification.
  
  
• Description/photos of the issue: Helpful for remote claims.
  
  
• Suncover Plan certificate (if applicable).
  

• In-store exchanges: Often resolved instantly (5–15 minutes) if replacement stock is available.
  
  
• Ordered replacements: Typically 3–7 days if sourced from another store/warehouse.
  
  
• Mail-in claims: Usually 1–2 weeks total, including shipping and processing. Can extend up to 3 weeks.
  
  
• Refunds: Initiated immediately once approved, but funds may take 3–5 business days (longer for some banks).
  

Overall, most claims are resolved quickly, with many customers walking out of the store with a brand-new pair the same day.