Not sure if you can return your
Adairs
purchase?

Ajust explains
Adairs
's ’s return rules in simple terms so you know exactly what’s allowed.

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Edited by:
Ajust Content Team
Last updated:
November 4, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Adairs
? Check eligibility first

  • Standard Window: 60 days for non-members, 90 days for Linen Lovers members.

  • Condition: Items must be unused, unwashed, with tags/packaging intact.

  • Hygiene exclusions: No returns once opened on quilts, pillows, protectors, toppers, underblankets, silk scrunchies, eye masks, or face masks.

  • Large furniture & mattresses: Not returnable in-store. Contact Customer Care (1300 783 005) to arrange pickup. 30% freight fee applies for change-of-mind returns. Faulty items are collected free.

  • Custom furniture: Non-returnable for change of mind.

  • Proof of purchase: Required (receipt, invoice, or order confirmation).

  • Non-refundable fees: Delivery fees are not refunded (unless Adairs is at fault).

How to return an item to
Adairs

  • In-Store (Free & Fast): Return to any Adairs, Adairs Kids, or Urban Home Republic store. Present item + proof of purchase. Refunds or exchanges processed on the spot.

    • Cardholder presence required for card refunds.

    • Afterpay online orders: processed as refund + new purchase (not a straight swap).

  • By Post (Change-of-Mind Only):
  • Oversized Items/Mattresses: Call 1300 783 005 to book courier pickup. Freight fee (30%) deducted for change of mind. Free collection if faulty.

Adairs
return timeframes and item conditions

  • 60 days for standard customers, 90 days for Linen Lovers.

  • Applies from purchase date (in-store) or delivery date (online).

  • Mail returns are valid as long as they are lodged before the deadline.

  • Must be in original packaging, unused, unwashed.

  • Exclusions: opened hygiene items, custom furniture.

  • Holiday periods: Return windows may be extended (check site announcements).

Who pays for
Adairs
return shipping?

  • In-store returns: Always free.

  • Mail returns (change of mind): Customer pays postage via AusPost portal.

  • Oversized furniture returns: 30% collection fee (deducted from refund).

  • Faulty/damaged items: Adairs pays for return shipping or collection.

  • Delivery fees: Not refunded unless Adairs sent wrong/damaged goods.

Adairs
refunds after a return - how and when you’ll get your money back

  • Processing time: Up to 10 business days after item received.

  • Refund method: Same as original payment (card, PayPal, Afterpay, Zip, gift card).

    • Afterpay/Zip: Future instalments cancelled, paid instalments refunded.

    • Gift card purchase: Refund back to gift card/store credit.

  • Exchanges: If new item costs less, you get a refund of the difference; if more, you pay the balance.

  • Documentation: Always ask for a refund receipt or confirmation email.

Adairs
 cases submitted through Ajust

I bought a King wool quilt that was advertised as “all-season,” but it’s way too hot even in winter. When I tried to return it, the store refused and said it’s non-refundable, even though the product was misrepresented. All I wanted was a fair resolution and a proper return for something that wasn’t as described. - Samaneh

I’ve always trusted Adairs for quality, but my fitted sheet ripped after just a year—and it’s the second one that’s done that. The first was replaced, but now they won’t refund or exchange it again. It’s disappointing to see that kind of inconsistency in returns and quality. - Cheryl

I’ve spent years buying from Adairs, but when my new quilt cover’s colour ran after one wash, I was blamed for using bleach—which I didn’t. Despite explaining and showing proof, my return request was ignored. It’s upsetting when loyalty doesn’t count for fair treatment. - Rochelle

Customer experiences with
Adairs
returns

Smooth damaged item replacement: A customer received a new item promptly after reporting wall art arrived broken. Staff were praised for being “extremely helpful.”

Change of mind, bed return: A Linen Lovers member worked with a support rep who arranged a full refund quickly, leaving the customer “very grateful.”

Refund delay: A customer had to chase multiple times for a $600+ refund on a faulty item, which was eventually resolved.

Adairs
Return FAQs

Can I return an item to Adairs if I’ve changed my mind?

Yes, you can return unused, unwashed Adairs items with tags attached within 60 days (non-members) or 90 days (Linen Lovers). Returns can be made in-store for free or by post via the AusPost Adairs Returns Portal at your own cost. Oversized items and mattresses incur a 30% freight fee for change-of-mind returns. Always include proof of purchase for smooth processing.

What items are excluded from Adairs’ return policy?

Adairs doesn’t accept returns on opened hygiene-sensitive items like quilts, pillows, toppers, underblankets, silk scrunchies, eye masks, or face masks. Custom furniture and large furniture bought online are also excluded for change-of-mind returns. Faulty items, however, are eligible for free collection and full refunds.

Who pays for Adairs return shipping and fees?

In-store returns are always free. For postal returns, customers cover postage via AusPost unless the item is faulty. Oversized furniture or mattresses attract a 30% pickup fee for change-of-mind returns, deducted from your refund. Delivery fees aren’t refunded unless Adairs was at fault or sent incorrect goods.

How long do Adairs refunds take and how will I receive mine?

Adairs processes refunds within up to 10 business days once items are received. Refunds go back to the original payment method—card, PayPal, Afterpay, Zip, or gift card. For Afterpay or Zip, future payments are cancelled and completed instalments refunded. Always ask for a refund receipt or confirmation email for your records.

Official
Adairs
Returns Resources & Links

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