Not sure if you can return your
Adairs
purchase?

Ajust breaks down
Adairs
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Adairs
? Check eligibility first

  • Standard Window: 60 days for non-members, 90 days for Linen Lovers members.

  • Condition: Items must be unused, unwashed, with tags/packaging intact.

  • Hygiene exclusions: No returns once opened on quilts, pillows, protectors, toppers, underblankets, silk scrunchies, eye masks, or face masks.

  • Large furniture & mattresses: Not returnable in-store. Contact Customer Care (1300 783 005) to arrange pickup. 30% freight fee applies for change-of-mind returns. Faulty items are collected free.

  • Custom furniture: Non-returnable for change of mind.

  • Proof of purchase: Required (receipt, invoice, or order confirmation).

  • Non-refundable fees: Delivery fees are not refunded (unless Adairs is at fault).

How to return an item to
Adairs

  • In-Store (Free & Fast): Return to any Adairs, Adairs Kids, or Urban Home Republic store. Present item + proof of purchase. Refunds or exchanges processed on the spot.

    • Cardholder presence required for card refunds.

    • Afterpay online orders: processed as refund + new purchase (not a straight swap).

  • By Post (Change-of-Mind Only):
  • Oversized Items/Mattresses: Call 1300 783 005 to book courier pickup. Freight fee (30%) deducted for change of mind. Free collection if faulty.

Adairs
return timeframes and item conditions

  • 60 days for standard customers, 90 days for Linen Lovers.

  • Applies from purchase date (in-store) or delivery date (online).

  • Mail returns are valid as long as they are lodged before the deadline.

  • Must be in original packaging, unused, unwashed.

  • Exclusions: opened hygiene items, custom furniture.

  • Holiday periods: Return windows may be extended (check site announcements).

Who pays for
Adairs
return shipping?

  • In-store returns: Always free.

  • Mail returns (change of mind): Customer pays postage via AusPost portal.

  • Oversized furniture returns: 30% collection fee (deducted from refund).

  • Faulty/damaged items: Adairs pays for return shipping or collection.

  • Delivery fees: Not refunded unless Adairs sent wrong/damaged goods.

Adairs
refunds after a return - how and when you’ll get your money back

  • Processing time: Up to 10 business days after item received.

  • Refund method: Same as original payment (card, PayPal, Afterpay, Zip, gift card).

    • Afterpay/Zip: Future instalments cancelled, paid instalments refunded.

    • Gift card purchase: Refund back to gift card/store credit.

  • Exchanges: If new item costs less, you get a refund of the difference; if more, you pay the balance.

  • Documentation: Always ask for a refund receipt or confirmation email.

Adairs
 cases submitted through Ajust

Customer experiences with
Adairs
returns

Smooth damaged item replacement: A customer received a new item promptly after reporting wall art arrived broken. Staff were praised for being “extremely helpful.”

Change of mind, bed return: A Linen Lovers member worked with a support rep who arranged a full refund quickly, leaving the customer “very grateful.”

Refund delay: A customer had to chase multiple times for a $600+ refund on a faulty item, which was eventually resolved.

Official
Adairs
Returns Resources & Links

Adairs
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

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