Not sure if you can return your Specsavers purchase?
Ajust breaks down
Specsavers
's return policy and help you submit your request fast.
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Can you return an item to Specsavers? Check eligibility first
- 100% Satisfaction Guarantee: You can return or exchange glasses and contacts within 3 months (90 days) for any reason – including change of mind, fit issues, or prescription concerns.
- Defective products: Covered by a 2-year quality guarantee. Manufacturing defects (like coating peeling or hinge faults) are repaired or replaced free of charge.
- Conditions: Glasses should be in good condition (normal wear acceptable). Contact lenses must be unopened unless faulty. Proof of purchase (receipt or order confirmation) is usually required.
- Exclusions: Custom or complex items may have different rules, but most eyewear is covered.
How to return an item to Specsavers
- In-store purchases: Take your glasses or lenses back to any Specsavers store (ideally where purchased). Staff will process repairs, exchanges, or refunds under the 3-month or 2-year guarantee.
- Online glasses orders:
– Visit the store you selected for aftercare during checkout for exchanges.
– For refunds, contact Specsavers Customer Care via the online form or 1800 074 171 to get a return reference and instructions. - Online contact lenses: Must be unopened (unless faulty). Contact customer service within 3 months for a return authorisation and mailing instructions.
- Damaged/incorrect deliveries: Specsavers will cover all postage and replace or refund once the item is received.
Specsavers return timeframes and item conditions
- 90 days: Change-of-mind or satisfaction returns.
- 2 years: Manufacturer defects covered by warranty.
- Condition: Items must be returned with cases and accessories. Excessive scratches/damage may void change-of-mind returns.
- Contact lenses: Must be unopened unless faulty.
- Proof: Keep your receipt or order confirmation – stores can often look up purchases if your details were recorded.
Who pays for Specsavers return shipping?
- In-store returns: Always free.
- Mail returns (online purchases): Specsavers covers the cost. Customer service provides a prepaid return label or postage refund.
- Important: Always contact Specsavers before mailing items – they’ll issue a return authorizsation and reference number.
Specsavers refunds after a return - how and when you’ll get your money back
- Refund method: Processed back to the original payment method (card, EFTPOS, health fund).
- Timeframe:
– In-store: immediate initiation (card refunds may take 2–5 business days to clear).
– Online/mail returns: processed within a few days of arrival at the warehouse. Allow 3–5 business days for banks to clear funds. - Exchanges: Pay the difference if you upgrade. Get refunded if the replacement is cheaper.
- Bundles: If you return one item from a multi-pair deal, refunds are adjusted pro-rata.
Specsavers cases submitted through Ajust
Customer experiences with Specsavers returns
Smooth exchange: One customer swapped both pairs from a two-for-one deal after two weeks when fit wasn’t right. Staff processed the exchange easily and free of charge.
Policy confusion fixed: A WA store initially refused a return (due to an external eye test). After contacting head office, the store accepted the return without issue.
Official Specsavers Returns Resources & Links
- Specsavers Delivery & Returns – Official returns process & satisfaction guarantee.
- Customer Guarantees – 3-month satisfaction + 2-year warranty explained.
- Customer Care Contact Form – Start a return or request a return reference.
- Phone: 1800 074 171 (Mon–Fri, 8:30am–5:30pm AEST).
- Terms of Purchase – Legal details including Section 12 on returns.
Specsavers Return FAQs
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