Not sure if you can return your Specsavers purchase?
Can you return an item to Specsavers? Check eligibility first
- 100% Satisfaction Guarantee: You can return or exchange glasses and contacts within 3 months (90 days) for any reason – including change of mind, fit issues, or prescription concerns.
- Defective products: Covered by a 2-year quality guarantee. Manufacturing defects (like coating peeling or hinge faults) are repaired or replaced free of charge.
- Conditions: Glasses should be in good condition (normal wear acceptable). Contact lenses must be unopened unless faulty. Proof of purchase (receipt or order confirmation) is usually required.
- Exclusions: Custom or complex items may have different rules, but most eyewear is covered.
How to return an item to Specsavers
- In-store purchases: Take your glasses or lenses back to any Specsavers store (ideally where purchased). Staff will process repairs, exchanges, or refunds under the 3-month or 2-year guarantee.
- Online glasses orders:
– Visit the store you selected for aftercare during checkout for exchanges.
– For refunds, contact Specsavers Customer Care via the online form or 1800 074 171 to get a return reference and instructions. - Online contact lenses: Must be unopened (unless faulty). Contact customer service within 3 months for a return authorisation and mailing instructions.
- Damaged/incorrect deliveries: Specsavers will cover all postage and replace or refund once the item is received.
Specsavers return timeframes and item conditions
- 90 days: Change-of-mind or satisfaction returns.
- 2 years: Manufacturer defects covered by warranty.
- Condition: Items must be returned with cases and accessories. Excessive scratches/damage may void change-of-mind returns.
- Contact lenses: Must be unopened unless faulty.
- Proof: Keep your receipt or order confirmation – stores can often look up purchases if your details were recorded.
Who pays for Specsavers return shipping?
- In-store returns: Always free.
- Mail returns (online purchases): Specsavers covers the cost. Customer service provides a prepaid return label or postage refund.
- Important: Always contact Specsavers before mailing items – they’ll issue a return authorizsation and reference number.
Specsavers refunds after a return - how and when you’ll get your money back
- Refund method: Processed back to the original payment method (card, EFTPOS, health fund).
- Timeframe:
– In-store: immediate initiation (card refunds may take 2–5 business days to clear).
– Online/mail returns: processed within a few days of arrival at the warehouse. Allow 3–5 business days for banks to clear funds. - Exchanges: Pay the difference if you upgrade. Get refunded if the replacement is cheaper.
- Bundles: If you return one item from a multi-pair deal, refunds are adjusted pro-rata.
Specsavers cases submitted through Ajust
I ordered six months of contact lenses, but three months later my prescription changed. The unopened boxes are now the wrong strength, and when I tried to return them I was told the 90-day policy applies, even though the order covers six months. I’m stuck with lenses I can’t use and no practical option to exchange them. - Chee
My new multifocals were made incorrectly, so the store ordered a replacement, but that pair arrived missing the transition lenses I’d already paid for. I asked if I could keep or buy the incorrect ones since they’re being recycled, but was told no. After multiple failed remakes, I don’t feel confident returning to this store. - Cheryl
A few weeks after buying new frames, I returned to use a promotion, but the staff refused to accept them and made me feel intimidated for even asking. I left feeling upset and still out of pocket. I just want a fair refund for the frames so I can take my business somewhere I feel respected. - J
I prepaid for three pairs of glasses after Specsavers told me I needed a new prescription, but I couldn’t wear any of them. A specialist later confirmed cataracts and that the prescription was wrong. Since the glasses are unusable due to the misdiagnosis, I’m seeking a refund for all three pairs, supported by my receipts and medical evidence. - Robert
Customer experiences with Specsavers returns
Smooth exchange: One customer swapped both pairs from a two-for-one deal after two weeks when fit wasn’t right. Staff processed the exchange easily and free of charge.
Policy confusion fixed: A WA store initially refused a return (due to an external eye test). After contacting head office, the store accepted the return without issue.
Specsavers Return FAQs
What can I return to Specsavers under their 90-day satisfaction guarantee?
You can return or exchange most glasses and contact lenses within 90 days for any reason. This includes change-of-mind, comfort issues, or prescription concerns, giving you flexibility if something feels off. Glasses just need to be in reasonable condition, and contact lenses must be unopened unless they’re faulty. This window is designed to give consumers clarity and confidence that they won’t get stuck with eyewear that doesn’t work for them.
How do I return Specsavers glasses bought online or in-store?
You can return Specsavers items in-store or online depending on how you purchased them. In-store purchases can be taken to any Specsavers location for repair, exchange, or a refund under their guarantees. Online orders require contacting Customer Care to get a return reference before posting items back or visiting your selected store for exchanges. Knowing the right path saves time, especially if you want a fast resolution without extra admin.
Who pays for return shipping when sending Specsavers items back?
Specsavers covers return shipping for online orders, including faulty or incorrect deliveries. Customer Care will provide a prepaid label or refund your postage costs once you have a return authorisation. This means you won’t be out-of-pocket for sending items back, which helps consumers avoid surprise costs and gives peace of mind when ordering eyewear online.
How long do Specsavers refunds take after I return an item?
Refunds are issued to your original payment method and usually clear within 2–5 business days. In-store returns are initiated immediately, while online returns are processed a few days after the warehouse receives your item. Banks may take a little longer to release the funds. Understanding the timing helps you plan your budget and avoid unnecessary follow-ups.
Official Specsavers Returns Resources & Links
- Specsavers Delivery & Returns – Official returns process & satisfaction guarantee.
- Customer Guarantees – 3-month satisfaction + 2-year warranty explained.
- Customer Care Contact Form – Start a return or request a return reference.
- Phone: 1800 074 171 (Mon–Fri, 8:30am–5:30pm AEST).
- Terms of Purchase – Legal details including Section 12 on returns.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.