Trying to cancel Qatar Airways? Avoid the runaround.
Can you cancel your Qatar Airways subscription? Check eligibility and conditions
- Refundable fares: Can be cancelled for a refund (minus any penalty) if fare rules allow.
- Non-refundable fares: Only unused government taxes may be refunded.
- Mixed fares: The most restrictive rule applies. Non-refundable segments make the whole ticket non-refundable.
- Third-party bookings: Must be cancelled via the original travel agent or OTA. Qatar won’t process direct refunds.
- 24-hour grace period: Bookings made directly with Qatar can often be cancelled risk-free within 24 hours (if 7+ days before departure).
- Airline cancellations: If Qatar cancels or significantly changes your flight, you’re entitled to a full refund with no penalty.
How to cancel a Qatar Airways subscription, service or order
- Prepare details: Booking reference (PNR), e-ticket number, passenger name.
- Use Manage Booking: Log in via qatarairways.com or the app. Select Modify → Cancel. Refundable amounts and penalties are shown before confirmation.
- Submit refund form: Complete the online Ticket Refund Request form with booking details and acknowledgement.
- Contact customer support: If online cancellation isn’t possible (e.g., partially used tickets), call Qatar Airways Customer Care.
- Confirm cancellation: Save the cancellation confirmation email and refund case number.
💡 Tip: Always cancel before departure to avoid being marked as a no-show, which forfeits most of your ticket value.
How long does a Qatar Airways cancellation take?
- Cancel at least 3+ hours before departure to avoid no-show penalties.
- No-shows: Cancel within 3 hours or after departure = loss of most ticket value (only some taxes refundable).
- Refund request deadlines: Must be submitted within 12 months of ticket issue (unused) or 12 months from the first flight flown (partially used).
- 24-hour grace period: Direct bookings often eligible for free cancellation within 24 hours.
- Processing times: Refunds usually processed within 7–10 working days (allow 1–2 billing cycles for funds to appear).
Qatar Airways cancellation fees and final charges – what to expect
- Flexible fares (Business Flexi, Economy Comfort): Often no cancellation fees.
- Discount/promo fares: High penalties. USD $100–$200+ is common, sometimes 100% (no refund).
- No-shows: Charged either the cancellation penalty or the no-show fee, whichever is higher.
- Service channel fees: Cancelling by phone/office may incur ~$25 service fee. Online cancellations avoid this.
- Third-party bookings: Agents may add their own cancellation fees.
Qatar Airways cases submitted through Ajust
My Qatar Airways flight was cancelled during COVID, and I was offered a refund or travel credit. I chose the credit so I could travel later, but when I recently tried to rebook, I was told the credit had expired. I was never notified or reminded about an expiry date, which has left me unable to use the value of my cancelled flight. - Anna Tomaszewski
I cancelled my Qatar Airways flights after the Australian Government advised against travel to Lebanon. I requested a full refund, but I was told to pay high and inconsistent cancellation fees through the travel agent. Despite repeated follow-ups over two months, I have not received a fair resolution or refund. - Mahmoud Sukkarieh
Consumer experiences with Qatar Airways cancellations
Smooth full refund: A flexible fare was cancelled with no penalty. The refund processed within 2 weeks.
24-hour grace period success: A customer cancelled within a day of booking and received a full refund quickly.
Long delays: Some customers reported 3–6 month waits, requiring repeated follow-ups.
Qatar Airways Cancellation FAQs
Can you cancel a Qatar Airways booking and get a refund?
Yes, you can cancel a Qatar Airways booking, but refunds depend on your fare type. Refundable fares allow cancellations with a refund minus any penalty, while non-refundable fares usually only return unused government taxes. Mixed tickets follow the strictest rule, meaning one non-refundable segment can block a full refund. Always cancel before departure to avoid no-show penalties that can forfeit most of the ticket value.
Does Qatar Airways offer a 24-hour free cancellation period?
Qatar Airways often allows free cancellation within 24 hours for bookings made directly with the airline. This applies only if the flight departs at least seven days later. Cancelling within this grace period usually gives a full refund with no penalties. It does not apply to tickets booked through third-party travel agents or online travel agencies, which follow their own cancellation rules.
How do you cancel a Qatar Airways booking made through a travel agent?
If you booked Qatar Airways through a travel agent or online travel agency, you must cancel through that provider. Qatar Airways will not process direct refunds for third-party bookings. Your agent may charge additional cancellation or service fees on top of airline penalties. Contact them as early as possible and confirm the cancellation in writing to avoid no-show charges and missed refund deadlines.
How long does a Qatar Airways refund take after cancellation?
Qatar Airways refunds are usually processed within 7 to 10 working days after approval. However, it can take one to two billing cycles for the money to appear on your card or account. Some travellers report longer delays, especially during peak periods or complex cases. Submitting the refund request promptly and keeping your case reference helps speed up follow-ups if delays occur.
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