Not sure if you can return your
Lululemon
purchase?

Ajust breaks down
Lululemon
's return policy and help you submit your request fast.

Check my return options
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
November 4, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Lululemon
? Check eligibility first

  • 30-Day Window: Returns must be initiated within 30 days of delivery/purchase.

  • Condition: Items must be unworn, unwashed, with tags attached, and in resaleable condition.

  • Proof of Purchase: Receipt, tax invoice, or order confirmation email required.

  • Non-returnable items (change of mind):
    • Sale/clearance items (“We Made Too Much”)

    • Underwear & socks (bras are returnable)

    • Face masks

    • Water bottles

    • Swimwear (if hygiene liner removed)

    • Yoga mats

    • Lululemon Studio Mirror

Quality Issues: Manufacturing faults (e.g., stitching unraveling, zippers failing) are returnable beyond 30 days under the Quality Promise and Australian Consumer Law.

How to return an item to
Lululemon

  • In-Store (Fastest):
    • Bring item + proof of purchase to any Lululemon store.

    • Refund/exchange processed on the spot.

    • Note: PayPal/Afterpay purchases cannot be refunded in-store – only exchanged or credited. Refunds for these payment methods must be processed online.

  • Online (Free AusPost Returns):

    • Start at Lululemon Returns Portal.

    • Enter order number + email, select item(s) to return.

    • Generate prepaid AusPost return label + return receipt.

    • Pack securely, include return receipt, attach prepaid label.

    • Drop at any AusPost location or red box.

    • Track online. Lululemon emails you once the return is received.

  • Pro Tip: If an item doesn’t appear eligible in the portal, contact the Guest Education Centre (GEC) for help.

Lululemon
return timeframes and item conditions

  • 30 days for change of mind.

  • Items must be new, unused, with tags intact.

  • Sale items: Strictly final sale, no returns.

  • Refund processing: Typically 1–2 weeks, but allow up to 3–4 weeks (including postage + inspection).

  • Consumer guarantees: Faulty items can be returned at any time – even after extended use – for a refund, replacement, or repair.

Who pays for
Lululemon
return shipping?

  • In-store returns: Free.

  • Mail returns: Free – prepaid AusPost label provided.

  • Restocking fees: None.

  • Original shipping fees: Non-refundable unless return is due to a Lululemon error or product defect.

Lululemon
refunds after a return - how and when you’ll get your money back

  • Refund method: Same as original payment (card, PayPal, Afterpay, gift card).

    • Gift card + Afterpay split: refunded to gift card first, then Afterpay.

  • Refund timeline:
    • Store refunds: usually immediate, card refunds appear in 3–5 business days.

    • Mail returns: allow up to 3–4 weeks for full processing.

  • Notifications: You’ll receive an email confirmation when the refund is processed.

  • Exchanges: Available in-store; by mail, request refund and place a new order.

  • Rejected returns: Items found worn, washed, or outside policy will be returned to you.

Lululemon
 cases submitted through Ajust

I tried to exchange a gifted Lululemon bag but was told the parcel might not be mine, even though the shipping label clearly showed my name and order number. I left feeling humiliated and doubting their fairness. At another store, the process took minutes. That contrast said everything about how inconsistent returns can be. - Luyao

Customer experiences with
Lululemon
returns

Quality Promise honoured: A customer had leggings fail after a year. Lululemon replaced them, no questions asked. They were “blown away” by the service.

Positive in-store service: Staff often work flexibly to back product quality, creating easy return experiences.

Sale item frustrations: Customers sometimes buy two sizes in sale stock but cannot return – reminder that “We Made Too Much” is final sale.

Official
Lululemon
Returns Resources & Links

Lululemon
Return FAQs

Can I return an item to Lululemon if I change my mind?

Yes, you can return most full-priced Lululemon items within 30 days if they’re unworn, unwashed, and have tags attached. Sale items, underwear, socks, swimwear without the hygiene liner, and yoga mats are final sale. Always include proof of purchase. If you’re unsure about eligibility, check the Lululemon Returns Portal before sending your item back.

How do I return a Lululemon order online in Australia?

Start at the Lululemon Returns Portal, enter your order number and email, and select items to return. You’ll receive a prepaid AusPost label to post your package for free. Be sure to include your return receipt and track your parcel online. You’ll get an email once your return is received and processed.

What’s the fastest way to get a Lululemon refund or exchange?

In-store returns are the quickest, with refunds or exchanges processed instantly if you bring your proof of purchase. Online refunds take longer—usually 1–2 weeks after the parcel arrives, sometimes up to 3–4 weeks with postage. If you paid via PayPal or Afterpay, note that refunds must be processed online, not in-store.

What happens if my Lululemon item is faulty after 30 days?

You can still return faulty Lululemon products anytime under their Quality Promise and Australian Consumer Law. If stitching fails or zippers break, Lululemon will repair, replace, or refund even after extended use. Visit a store or contact the Guest Education Centre for quick resolution without extra cost.

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

Start your return now