Not sure if you can return your
Lululemon
purchase?

Ajust breaks down
Lululemon
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
October 3, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Lululemon
? Check eligibility first

  • 30-Day Window: Returns must be initiated within 30 days of delivery/purchase.

  • Condition: Items must be unworn, unwashed, with tags attached, and in resaleable condition.

  • Proof of Purchase: Receipt, tax invoice, or order confirmation email required.

  • Non-returnable items (change of mind):
    • Sale/clearance items (“We Made Too Much”)

    • Underwear & socks (bras are returnable)

    • Face masks

    • Water bottles

    • Swimwear (if hygiene liner removed)

    • Yoga mats

    • Lululemon Studio Mirror

Quality Issues: Manufacturing faults (e.g., stitching unraveling, zippers failing) are returnable beyond 30 days under the Quality Promise and Australian Consumer Law.

How to return an item to
Lululemon

  • In-Store (Fastest):
    • Bring item + proof of purchase to any Lululemon store.

    • Refund/exchange processed on the spot.

    • Note: PayPal/Afterpay purchases cannot be refunded in-store – only exchanged or credited. Refunds for these payment methods must be processed online.

  • Online (Free AusPost Returns):

    • Start at Lululemon Returns Portal.

    • Enter order number + email, select item(s) to return.

    • Generate prepaid AusPost return label + return receipt.

    • Pack securely, include return receipt, attach prepaid label.

    • Drop at any AusPost location or red box.

    • Track online. Lululemon emails you once the return is received.

  • Pro Tip: If an item doesn’t appear eligible in the portal, contact the Guest Education Centre (GEC) for help.

Lululemon
return timeframes and item conditions

  • 30 days for change of mind.

  • Items must be new, unused, with tags intact.

  • Sale items: Strictly final sale, no returns.

  • Refund processing: Typically 1–2 weeks, but allow up to 3–4 weeks (including postage + inspection).

  • Consumer guarantees: Faulty items can be returned at any time – even after extended use – for a refund, replacement, or repair.

Who pays for
Lululemon
return shipping?

  • In-store returns: Free.

  • Mail returns: Free – prepaid AusPost label provided.

  • Restocking fees: None.

  • Original shipping fees: Non-refundable unless return is due to a Lululemon error or product defect.

Lululemon
refunds after a return - how and when you’ll get your money back

  • Refund method: Same as original payment (card, PayPal, Afterpay, gift card).

    • Gift card + Afterpay split: refunded to gift card first, then Afterpay.

  • Refund timeline:
    • Store refunds: usually immediate, card refunds appear in 3–5 business days.

    • Mail returns: allow up to 3–4 weeks for full processing.

  • Notifications: You’ll receive an email confirmation when the refund is processed.

  • Exchanges: Available in-store; by mail, request refund and place a new order.

  • Rejected returns: Items found worn, washed, or outside policy will be returned to you.

Lululemon
 cases submitted through Ajust

Customer experiences with
Lululemon
returns

Quality Promise honoured: A customer had leggings fail after a year. Lululemon replaced them, no questions asked. They were “blown away” by the service.

Positive in-store service: Staff often work flexibly to back product quality, creating easy return experiences.

Sale item frustrations: Customers sometimes buy two sizes in sale stock but cannot return – reminder that “We Made Too Much” is final sale.

Official
Lululemon
Returns Resources & Links

Lululemon
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

Start your return now