Not sure if you're eligible for

PlayStation

's return policy?

Digital Game & Add-on Purchases:
PlayStation allows refunds for digital purchases from the PlayStation Store within 14 days of purchase, provided you haven't downloaded or streamed the content. Once downloaded, refunds typically aren't allowed unless the content is faulty.

Faulty or Defective Digital Content:
If your digital game or add-on is faulty (acknowledged by Sony as defective), you can request a refund even after downloading or playing it. For example, Sony refunded customers who bought Cyberpunk 2077 due to significant issues.

Pre-Order Cancellations:
Pre-orders can be cancelled anytime before release for a full refund. If you ordered within 14 days before release, you can still cancel within 14 days after purchase, as long as you haven't downloaded the main game.

Subscription Services:
Subscriptions like PlayStation Plus can be refunded within 14 days of initial purchase, even if you've started using the service. However, Sony may prorate your refund based on your usage during that period. Renewals aren't refundable unless mandated by local laws.

PSN Wallet Top-ups & Services:
Funds added to your PSN wallet and services like online ID changes aren't refundable unless faulty.

Physical Products:
Returns for physical PlayStation hardware or games purchased from PlayStation Direct follow separate terms. Typically unopened products can be returned within a specific timeframe, and faulty products are handled via warranty.

Purchases from Other Retailers:
Items bought outside the PlayStation Store (e.g., gift cards or game codes from Amazon or JB Hi-Fi) aren't covered by Sony’s digital refund policy and must be returned through the original retailer.

Step 1: Check Eligibility
Verify you’re within the 14-day window and haven’t downloaded or used the digital content. If faulty, gather evidence of the problem.

Step 2: Gather Your Account Info
You’ll need:

• PSN Online ID (username)
  
  
• Sign-In ID (email)
  
  
• Date of birth
  
  
• Name and purchase date of the content
  
  
• Transaction details
  
  

Step 3: Contact PlayStation Support Visit the PlayStation Refund Request Portal to use the online Refund Assistant chatbot or contact form. Clearly explain your refund request and provide necessary details.

Step 4: Explain Your Request
Clearly state your issue, answer all questions honestly, and describe any faults encountered.

Step 5: Approval & Confirmation
If approved, you'll receive confirmation via email, and access to the refunded content will be revoked immediately.

Step 6: Refund Processing
Refunds typically process within 10 business days to your original payment method. If that's not possible, funds are credited to your PSN wallet.

• Digital Goods: Refund requests must be made within 14 days of purchase if not downloaded or if the content is faulty.
  
  
• Pre-orders: Refundable any time before release, or within 14 days after purchase if you haven't downloaded it.
  
  
• Subscriptions: Refunds within 14 days of initial purchase, possibly prorated if used.
  
  
• Physical Goods (PlayStation Direct): Usually, a 30-day return window for unopened items. Faulty hardware typically replaced or repaired under warranty rather than refunded.
  
  

Important Tip: Once you start downloading or using digital content, it's considered 'delivered', and refunds generally won't be granted unless faulty.

• Digital Purchases: No shipping involved. The refund process is entirely electronic with no fees.
  
  
• Physical Returns: If returning hardware purchased directly from PlayStation, Sony typically covers shipping costs for faulty products but might require you to pay shipping for change-of-mind returns (where applicable). Items purchased from other retailers follow those retailer’s policies.
  

• Refunds usually arrive within 10 business days of approval, often sooner.
  
  
• Refunds typically return to your original payment method (credit/debit card, PayPal).
  
  
• If unable to refund to the original method (expired or prepaid cards), funds will go to your PSN wallet as store credit.
  
  
• Expect email confirmation from PlayStation once the refund is processed.
  
  
• No fees apply. Refunds cover the full amount paid (including GST).
  
  

Subscription Note: If partially used, your refund may be reduced accordingly (pro rata).