How to contact

Domino's Pizza

customer support

Domino’s Pizza Australia is committed to approachable and responsive customer support. Whether you need help with an order, have feedback about your pizza, or want to report a delivery issue, Domino’s provides multiple channels including a dedicated support number (131 888), online feedback forms, social media, and direct store contact.

Their “100% Satisfaction Guarantee” ensures customers can easily seek a refund or replacement if their meal doesn’t meet expectations. Domino’s local franchise model means most queries are quickly handled at the store level, ensuring fast resolution. Although service experiences vary across stores, Domino’s actively invites customer feedback and continuously enhances services like GPS order tracking, chatbots, and community initiatives to improve customer satisfaction.

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While Domino’s consistently handles a high volume of orders, customers commonly face these issues:

• Late Deliveries & Cold Pizza: Delays during peak hours or poor weather sometimes result in lukewarm or late pizza. Domino’s has introduced a paid Delivery Guarantee, providing compensation if orders arrive late.
  
  
• Wrong or Incomplete Orders: Mistakes in topping selections or missing items are occasionally reported. Domino’s typically resolves these quickly with replacements or credits.
  
  
• Difficulty Obtaining Refunds: Some customers report delays or hurdles when requesting refunds, despite Domino’s clear refund policy.
  
  
• App & Website Glitches: Technical issues like checkout errors or inaccurate order tracking occasionally disrupt online orders.
  
  
• Coupon & Pricing Confusion: Misunderstandings over coupon eligibility or unexpected surcharges (such as public holiday or Sunday fees) sometimes frustrate customers.
  
  
• Store-Specific Service Issues: Variability in service quality exists across franchises, leading to inconsistent experiences.
  

Domino’s actively encourages customer feedback to address and reduce these common issues.

Domino’s offers straightforward ways to resolve any pizza-related issues:

1. Contact Your Local Store

• Find your local Domino’s via the Store Finder.
  
  
• Call directly for immediate assistance with order issues.
  

2. Call Domino’s Customer Care (131 888)

• Dial 131 888 to speak with Domino’s customer support about unresolved store issues or general inquiries.
  

3. Online Feedback Form

• Submit your feedback through Domino’s Feedback Form. Include details like order number and your desired resolution.
  

4. Social Media Channels

• Reach out on Twitter or Facebook. Domino’s often responds quickly and redirects issues to formal channels for resolution.
  

5. Email Domino’s Support

• For detailed inquiries or formal complaints, email Domino’s at info@dominos.com.au. Include comprehensive order details for quicker processing.
  

Tip: Always contact your local store first for immediate resolution. Most issues can be quickly handled locally.

100% Satisfaction Guarantee

• Domino’s promises full refunds or replacements if your order does not meet quality standards or is incorrect.
  

Order Modifications & Cancellations

• Orders can usually be modified or cancelled by calling your local store immediately after ordering, before the food preparation begins.
  

Refund Policy

• Refunds are provided for incorrect orders, undelivered orders, or timely cancellations, processed to the original payment method within a few days.
  

Pricing & Surcharges

• Delivery orders incur extra charges clearly outlined on Domino’s pricing information page. Be mindful of additional fees on Sundays, late-night orders, and public holidays.
  

Delivery & Zero Contact Policy

• Domino’s offers standard and “Zero Contact Delivery” options for convenience and safety.
  
  
• The optional paid Delivery Guarantee ensures timely delivery or compensation via free pizza vouchers.
  

Promotions & Vouchers

• Regular coupons are available online. Each comes with specific terms clearly stated at checkout. Domino’s resolves voucher issues through replacements if technical issues occur.
  

Allergy & Ingredient Policy

• Domino’s provides detailed allergen information online. Issues involving allergens are taken seriously, with replacement or refunds offered promptly.
  

Knowing these policies ensures customers clearly understand their rights and options for resolutions.