Not sure if you can return your Culture Kings purchase?
Can you return an item to Culture Kings? Check eligibility first
- 30-day return window → Items must be returned within 30 days of purchase/delivery.
- Condition → Items must be unworn, unwashed, scent-free, and in resaleable condition with tags, packaging, and accessories intact (e.g. shoeboxes). Do not tape/write on shoeboxes.
- Excluded items → Face masks, underwear, and earrings.
- Final sale items → Not eligible for return unless faulty.
- Gift cards → Non-refundable.
- Promotional gifts → If your purchase included a free gift, it must also be returned for refunds (can be kept for store credit/exchanges).
- Faulty/incorrect items → Always returnable. Culture Kings provides a free prepaid label in these cases.
How to return an item to Culture Kings
- Check eligibility → Ensure items are within 30 days, unused, and tagged.
- Online portal → Lodge a return via the Culture Kings Returns Portal. Select items, reason, and whether you want a refund, exchange, or store credit.
- Get label & package → Print the prepaid label, package items securely (shoes inside an outer box, not taped shoeboxes).
- Post return → Drop off at the instructed carrier location. Track your parcel via the portal.
- Processing → You’ll receive email updates when your return is received and when it’s processed.
Alternative → You can return in-store for an exchange or store credit only (no refunds processed in physical stores).
Faulty/incorrect items → Contact the Customer Experience team within 48 hours. They’ll guide you through a free return and resolution.
Culture Kings return timeframes and item conditions
- 30 days strict → Returns must arrive back within 30 days.
- Condition check → Items undergo inspection. Returns with missing tags, wear, or damaged packaging may be denied.
- Refund exclusions → Original delivery shipping fees are not refunded.
- Holiday exceptions → During peak seasons (e.g. Christmas), return windows may extend to 60 days.
- No restocking fee → But portal returns include a handling fee (see next section).
Who pays for Culture Kings return shipping?
- Change-of-mind returns → Customers pay for return shipping. Using the portal incurs an A$8.95 fee, deducted from refund/store credit.
- Exchanges → $8.95 fee payable upfront at booking.
- Free returns → Available for full-priced shoes over A$100 (exchange/store credit only). Apply via the portal + waiver form.
- Faulty items → Free prepaid return label provided.
- International returns → Customers must pay return postage.
- Original shipping fees → Not refunded unless the item was faulty.
Culture Kings refunds after a return - how and when you’ll get your money back
- Inspection first → Refunds/store credits issued after item passes quality check.
- Refund method → Returned to your original payment method (credit card, PayPal, BNPL). Store credits are emailed as gift cards/codes.
- Processing speed → Usually within a few business days after receiving items.
- BNPL → Refunds applied through Afterpay/Zip (future instalments cancelled, past payments refunded).
- Refundid option → Culture Kings offers instant refunds via Refundid (money is back in as little as 60 seconds after lodging, before shipping the item). You must lodge the parcel within 3 days to keep the refund valid.
- Policy note → Change-of-mind returns may default to store credit if not explicitly requested. Select “refund” in the portal if you want cash back.
- Faulty returns → Eligible for full refund, replacement, or store credit after verification. Manufacturer checks may take up to 2–4 weeks.
Culture Kings cases submitted through Ajust
Returning items to Culture Kings turned into a nightmare. I sent back two orders for sizing issues and still haven’t seen my refund properly processed. Instead of money back to my account, I got a gift card I didn’t ask for and missing change that no one can explain. It’s exhausting chasing what’s rightfully mine. - Bradley
I sent back a defective pair of Adidas shoes and followed every instruction, but Culture Kings kept sending automated replies asking for the same details. Weeks later, I still had no replacement or refund. I expected better communication and accountability for such a clear return issue. - Peter
I bought a shirt that literally started falling apart after just a few weeks. I reached out twice to get a replacement and was completely ignored both times. It’s so frustrating when even simple return requests go unanswered. - Zac
Customer experiences with Culture Kings returns
Hassle-free refunds: Customers report quick refunds when cancellations are lodged before shipping.
Exchange assist: Support staff sometimes intercept orders to fix size errors before shipping, saving customers from needing returns.
Refund vs credit frustrations: Some customers complained about receiving store credit instead of refunds, even when eligible. Be clear in the portal that you want a refund.
Culture Kings Return FAQs
Can I return an item to Culture Kings if I change my mind
Yes, you can return most Culture Kings items within 30 days if they’re unworn, unwashed, and have all original tags and packaging. You’ll need to use the online returns portal, and a handling fee of A$8.95 applies. Returns for change of mind are refunded to your original payment method or as store credit, but original shipping costs aren’t refunded.
Which items are not eligible for a Culture Kings return?
Face masks, underwear, earrings, and final sale items can’t be returned unless faulty. Gift cards are also non-refundable. Always check that your item meets the 30-day and condition requirements before lodging a return to avoid rejection during inspection.
Who pays for return shipping with Culture Kings?
Customers pay for change-of-mind returns, with an A$8.95 deduction from the refund or credit. Returns of faulty or incorrect items are free and include a prepaid label. Shoes over A$100 may qualify for free return shipping for exchange or store credit when using the portal.
How long do Culture Kings refunds take to process?
Refunds are issued after items pass inspection, typically within a few business days. Refunds go to your original payment method, but you can also choose an instant refund via Refundid—money back within 60 seconds if you ship the return within three days.
Official Culture Kings Returns Resources & Links
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