Still waiting on a

Boost Mobile

refund?

You may be entitled to a refund from Boost Mobile in several scenarios:

• Incorrect charges & online orders → Duplicate/wrong charges or items you paid for but never received are refundable.
  
  
• 30-Day Device Returns → Boost’s refurbished phones come with a 30-day satisfaction guarantee: return the device for a full refund or exchange, no questions asked.
  
  
• Faulty products or major failures → Covered by Australian Consumer Law. Boost provides refunds/replacements for defective devices (12-month warranty applies) or services that fail completely.
  
  
• Retail purchases (SIMs/devices) → Must be returned to the retailer under their refund policy. Boost won’t refund items bought elsewhere.
  
  
• Change of mind (prepaid services) → Non-refundable once activated/recharged. Exceptions are rare, e.g. if you have zero coverage and report immediately under the new-customer guarantee.
  
  

🚫 Exclusions:

• Opened or activated SIMs are non-refundable unless faulty.
  
  
• Recharge credit is not refundable (unless a billing error occurred).
  
  
• Minor coverage or speed issues aren’t eligible.
  
  
• Purchases via third-party deal sites must go through the seller.
  

1. Check where you bought it →
   
   
   • Direct from Boost (website): request via Message Us chat (7am–11pm AEST).
     
     
   • From a retailer (Coles, Woolworths, JB Hi-Fi, etc.): return it to the store with proof of purchase.
     
     
2. Contact Boost Support → Use the online Message Us service. Clearly explain:
   
   
   • “I was charged twice for my SIM order.”
     
     
   • “I’d like to return a refurbished phone under the 30-day guarantee.”
     
     
3. Provide details → Order number, purchase email/phone number, Boost mobile number (if service-related).
   
   
4. Return process (if applicable) →
   
   
   • SIM: Boost may provide a prepaid envelope or return address.
     
     
   • Device: Boost’s refurb partner (Alegre) provides a prepaid shipping label. Device is inspected before approval.
     
     
5. Refund confirmation → Ask for a case reference or email confirming refund initiation.
   
   
6. Wait for processing → Refund is sent via original payment method. Retailers may issue refunds on the spot.
   
   
7. Escalation options → Use Boost’s Feedback & Complaints form, or as a last resort, contact the Telecommunications Industry Ombudsman (TIO).
   

• Online Boost website purchases: Refunds usually take 5–10 business days to appear, though Boost sometimes quotes up to 30 days (worst-case).
  
  
• Device returns: About 2–3 weeks from when the phone is shipped back → received → inspected → refund issued.
  
  
• Retailer refunds: Timing depends on the store; often immediate or a few business days.
  
  
• Account credits: If Boost offers a credit instead of cash, it applies instantly.
  
  

⚡ Pro tip: If a refund is unreasonably delayed, you may request a chargeback through your bank — one customer had funds reversed within an hour this way.

• Credit/Debit card → Refunded directly back to the same card.
  
  
• PayPal → Returned to your PayPal balance or linked bank/card.
  
  
• Afterpay/Zip → Transaction reversed via the payment platform.
  
  
• Retail purchases → Refunded per retailer policy (cash back if you paid cash, card refund if paid by card).
  
  
• Bank transfer/cheque → Only in rare, exceptional cases (e.g. unused voucher refund escalated by complaints/TIO).
  
  

👉 Boost does not issue refunds as prepaid Boost credit — refunds go back to the original payment method.

• No cancellation option → Orders can’t be cancelled mid-process; you must wait for delivery, then return it.
  
  
• Long refund delays → Boost often quotes up to 30 days, worrying customers.
  
  
• Retail vs Boost confusion → 30-day guarantee applies only to Boost online purchases, not SIMs bought at supermarkets.
  
  
• Coverage disputes → Refunds for poor coverage are rare unless you have zero reception.
  
  
• Inconsistent support → Different reps sometimes give conflicting instructions (courier vs postal return).
  
  
• Device returns rejected → Phones must be in good condition with original packaging; damage can void refunds.
  
  
• Recharge credit → Non-refundable if you make mistakes (e.g., topping up wrong number).