How to contact

13cabs

 customer support fast

As Australia’s largest taxi network, 13cabs operates more than 8,000 cabs with customer service available 24/7. Whether you're booking a ride, chasing a refund, or retrieving a lost item, 13cabs provides support through:

• A dedicated 24/7 phone line
  
  
• In-app assistance
  
  
• Email and web contact forms
  
  
• A national lost property hotline

Their team of trained operators and their commitment to passenger safety aim to deliver fast, reliable help—anytime, day or night. Whether your issue is about a fare, a booking, or a driver, 13cabs promises a human at the other end of the line ready to assist.

Even with its broad reach, 13cabs sees recurring customer concerns. Here are the most common:

• 🚫 No-show or delayed taxis: Bookings sometimes go unanswered or are reassigned repeatedly.
  
  
• 💸 Fare disputes & overcharging: Charges for trips that didn’t happen or unexpected route detours can prompt complaints.
  
  
• 🗯 Rude or unprofessional drivers: A small number of riders report concerning driver conduct.
  
  
• 📱 App glitches & payment issues: Pre-authorisation holds or failed bookings sometimes appear as charges.
  
  
• 📦 Lost items: Phones, wallets, bags left behind, but are often recoverable if reported promptly.
  

Need help? 13cabs gives you several ways to get assistance:

📞 24/7 Phone Support:
Call 13 2227 anytime. For lost property, fare issues, booking questions, or complaints—this is the fastest way to speak to someone directly.

📱 In-App Support:
Open the 13cabs app, tap “Support” or “Help” to start a query. This is especially helpful for trip-specific issues since booking details are stored.

📝 Online Contact Form:
Submit your enquiry via the 13cabs Contact Us page. Select “Passenger” and include your booking number, cab number (if known), and trip details.

📧 Email Customer Care:
Send a detailed message to customer.care@13cabs.com.au. Useful for attaching receipts or screenshots. Replies typically take 2–3 business days.

📞 Lost Property Line:
Call 1300 008 604 (business hours) to report and recover lost items. Alternatively, call 13 2227 and select the lost property menu option.

📣 Social Media:
You can message @13cabs on Facebook or Twitter. These are not official complaint channels, but they’re monitored and often elicit a quick nudge to contact support via email or phone.

🔍 Tip: Always include your ride reference number, date/time, and a clear description. More detail = faster resolution.

💰 Refunds:
If you were overcharged or charged for a trip that didn’t happen, 13cabs will investigate. Use the contact form or email with your trip ID and receipts. Confirmed billing errors are refunded.

⚖ Fare Disputes:
If you were charged more than expected, 13cabs will check meter records and booking logs. Attach your receipt and clearly state the issue. If the fare was incorrect, you’ll get a refund.

❌ Cancellations:
No cancellation fees. Cancel your ride via the app or call support—no penalty. If a pre-authorisation was placed (e.g. for a fixed fare), it will automatically drop off your account within 7 days.

📦 Lost Property:
Report lost items by calling 1300 008 604 or via the online form. Items may be returned to a depot or delivered by the driver (standard fare applies). Valuable items may be handed to police.

🛡 Safety Issues:
Report any unsafe or concerning driver behaviour. 13cabs escalates these issues internally and may involve authorities. Vehicles have GPS and often onboard cameras to assist in investigations.