Need to contact

Hyundai

and make sure they reply?

Hyundai Australia provides multiple ways for customers to get help, ensuring support across the ownership journey. Their Customer Care team is available by phone, email, and online form, while authorised dealerships handle servicing, warranty repairs, and day-to-day enquiries.

Hyundai has a strong reputation for value, long warranties, and helpful service. Many owners praise dealer staff for perks like loan cars and hassle-free warranty fixes, though some reviews highlight frustrations with communication or complex complaints.

Overall, Hyundai’s Customer Charter promises fair and efficient resolution in line with consumer rights.

Owners most often raise these concerns:

• Mechanical defects – engine failures, excessive oil use, or electrical faults (sometimes linked to recalls).
  
  
• Warranty disputes – disagreements when parts fail just outside coverage or are labelled “wear and tear.”
  
  
• Dealer service issues – variable experiences, from excellent to poor, with some problems unresolved after multiple visits.
  
  
• Communication lapses – lack of updates on delayed repairs or deliveries.
  
  
• Recall/parts delays – waiting weeks for recall parts or replacements due to shortages.
  
  
• Sales/delivery complaints – delays in promised delivery dates or deposit refund issues.
  
  

While many issues are resolved under warranty or goodwill, persistent follow-up is often needed for complex cases.

Here’s how to reach Hyundai Australia:

• Phone Support: Call 1800 186 306 (Mon–Fri, 8:30am–7:00pm AEST) for warranty, service, or complaint queries.
  
  
• Email: Write to customercare@hyundai.com.au with your VIN, contact info, and details.
  
  
• Online Contact Form: Submit issues via Hyundai’s Contact Us page.
  
  
• Dealerships: Visit your local authorised dealer for vehicle servicing, recalls, or warranty repairs. Ask for the Service Manager or Dealer Principal if issues aren’t resolved.
  
  
• Hyundai iCare / myHyundai: Use owner portals or apps to book services and access resources.
  
  
• Social Media: Reach Hyundai on Facebook or Twitter for visibility - they often redirect to official channels.
  
  

💡 Tip: Always have your VIN, service history, and receipts handy. Ask for a case number if your issue is escalated for investigation.

• Warranty: 5-year, unlimited km standard warranty. From June 2025, 7 years if you service exclusively with Hyundai dealers. EV batteries: 8 years/160,000km.
  
  
• Consumer Law Rights: Major failures may entitle you to a refund or replacement, even outside warranty.
  
  
• Refunds & Returns (Vehicles): No change-of-mind returns. Refunds or replacements only apply if a vehicle has a major failure. Deposits are subject to dealer contracts.
  
  
• Order Cancellations: Purchase contracts are legally binding. Cancellation/refunds are case-by-case at dealer discretion (or by law in cooling-off states).
  
  
• Servicing & Roadside Assistance: Lifetime Service Plan ensures transparent pricing. Roadside Assist is complimentary for 12 months and extended with each service (up to 10 years).
  
  
• Complaints Process: Escalate from dealer → Customer Care → Case Manager (follow these steps). If unresolved, escalate to external bodies like Fair Trading or ACCC.
  
  
• Recalls: Safety recalls are free of charge. Parts availability may vary, but dealers prioritise recall repairs.