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Can you get a refund from Engie? Check eligibility first
Engie (formerly Simply Energy) will refund you if:
- Your energy account is in credit - from overpayment, solar feed-in credits exceeding usage, or promotional bill credits.
- There’s an incorrect charge or mistaken payment.
Key points:
- Only the credit beyond any current charges is refundable.
- Refunds are not automatic - credits stay on your account to offset future bills unless you request a payout.
- No minimum amount - even small credits can be refunded on request.
- Government rebates and feed-in tariff credits are yours to claim back at any time.
How to get a refund from Engie
- Check your bill – Look for a “CR” next to your account balance and ensure no pending charges.
- Download Engie’s Refund Request Form – Fill in your account details, refund amount, and preferred method (original payment source or bank account).
- Submit the form – Upload via Engie’s contact portal (fastest), mail to GPO Box 4408, Melbourne VIC 3001, or fax if needed.
- Call Engie (13 88 08) – Log your request by phone. yYou may still need to complete the form.
- Receive confirmation – Engie sends an SMS once your request is logged.
- Wait for processing – No further action needed unless Engie requests more info.
Engie’s refund timeframe - how long it takes
- Credit/Debit Card or PayPal: ~3 business days
- Direct Bank Transfer: ~4 business days
- BPAY: Up to 14 business days
Tips for faster refunds: Submit online, provide accurate details, and use a method that can accept refunds (card/bank transfer is quicker than BPAY).
Engie’s refund methods - how you'll get your money back
- Same payment method – Card, PayPal, Apple Pay, Google Pay refunded directly to source.
- Bank transfer – Used if original method can’t accept refunds (e.g. Centrepay, Australia Post payments).
- Split refunds – If you used multiple payment methods, each is refunded proportionally.
- Alternate options – Transfer credit to another Engie account or request a cheque (rare).
Common refund issues with Engie
- Refunds are not automatic – must request via form or call.
- Form requirement – some find it cumbersome, but it protects against incorrect payouts.
- Minor glitches – e.g. receiving an overdue notice after refund. Resolved by calling support.
- Large disputes – rare but may require escalation to the Energy Ombudsman.
Engie cases submitted through Ajust
Customer experiences with Engie refund cases
Smooth closure refund: An overpayment was refunded in full, the minor billing mix-up fixed quickly.
Form frustration: A $1,100 credit was released after completing the required paperwork.
Large dispute resolution: A $3,000 overbilling case was escalated to the Ombudsman. A refund was arranged after review.
How Engie Refund Policy Compares to Competitors
- Convenience: Competitors like Origin & AGL allow in-app refund requests. Engie requires a form.
- Automation: EnergyAustralia & Red Energy auto-refund on closure. Engie relies on the customer's request.
- Speed: Engie’s 3–4 day card/bank refund is competitive. BPAY timeline longer than some rivals.
- Solar credits: Engie matches major providers in allowing refunds of surplus feed-in credits.
Official Engie Refund Resources & Links
Engie Refund FAQs
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