Still waiting on a Engie refund?
Can you get a refund from Engie? Check eligibility first
Engie (formerly Simply Energy) will refund you if:
- Your energy account is in credit - from overpayment, solar feed-in credits exceeding usage, or promotional bill credits.
- There’s an incorrect charge or mistaken payment.
Key points:
- Only the credit beyond any current charges is refundable.
- Refunds are not automatic - credits stay on your account to offset future bills unless you request a payout.
- No minimum amount - even small credits can be refunded on request.
- Government rebates and feed-in tariff credits are yours to claim back at any time.
How to get a refund from Engie
- Check your bill – Look for a “CR” next to your account balance and ensure no pending charges.
- Download Engie’s Refund Request Form – Fill in your account details, refund amount, and preferred method (original payment source or bank account).
- Submit the form – Upload via Engie’s contact portal (fastest), mail to GPO Box 4408, Melbourne VIC 3001, or fax if needed.
- Call Engie (13 88 08) – Log your request by phone. yYou may still need to complete the form.
- Receive confirmation – Engie sends an SMS once your request is logged.
- Wait for processing – No further action needed unless Engie requests more info.
Engie’s refund timeframe - how long it takes
- Credit/Debit Card or PayPal: ~3 business days
- Direct Bank Transfer: ~4 business days
- BPAY: Up to 14 business days
Tips for faster refunds: Submit online, provide accurate details, and use a method that can accept refunds (card/bank transfer is quicker than BPAY).
Engie’s refund methods - how you'll get your money back
- Same payment method – Card, PayPal, Apple Pay, Google Pay refunded directly to source.
- Bank transfer – Used if original method can’t accept refunds (e.g. Centrepay, Australia Post payments).
- Split refunds – If you used multiple payment methods, each is refunded proportionally.
- Alternate options – Transfer credit to another Engie account or request a cheque (rare).
Common refund issues with Engie
- Refunds are not automatic – must request via form or call.
- Form requirement – some find it cumbersome, but it protects against incorrect payouts.
- Minor glitches – e.g. receiving an overdue notice after refund. Resolved by calling support.
- Large disputes – rare but may require escalation to the Energy Ombudsman.
Engie cases submitted through Ajust
Customer experiences with Engie refund cases
Smooth closure refund: An overpayment was refunded in full, the minor billing mix-up fixed quickly.
Form frustration: A $1,100 credit was released after completing the required paperwork.
Large dispute resolution: A $3,000 overbilling case was escalated to the Ombudsman. A refund was arranged after review.
How Engie Refund Policy Compares to Competitors
- Convenience: Competitors like Origin & AGL allow in-app refund requests. Engie requires a form.
- Automation: EnergyAustralia & Red Energy auto-refund on closure. Engie relies on the customer's request.
- Speed: Engie’s 3–4 day card/bank refund is competitive. BPAY timeline longer than some rivals.
- Solar credits: Engie matches major providers in allowing refunds of surplus feed-in credits.
Official Engie Refund Resources & Links
Engie Refund FAQs
How do I know if I’m actually eligible for an Engie refund?
You’re eligible for an Engie refund if your account is in credit or you’ve been incorrectly charged. Engie releases only the credit beyond any current charges, so checking your latest bill for a “CR” balance matters. If your credit comes from overpayment, solar feed-in tariffs or rebates, you can request a payout anytime. This helps time-poor consumers avoid confusion and understand exactly when a refund is genuinely available.
What’s the fastest way to get my Engie refund processed?
Submitting Engie’s Refund Request Form online is the fastest way to get your refund moving. Online submissions cut out delays and reduce back-and-forth, which matters for busy consumers trying to avoid admin hassles. Ensuring your refund details are accurate and choosing a payment method that can accept refunds, like a card or bank transfer, helps speed up the process even further.
Why does Engie make you fill out a Refund Request Form instead of refunding automatically?
Engie requires the form to ensure refunds are paid correctly and to avoid incorrect payouts. While it can feel like extra admin, it protects your account and ensures they release the right amount. Credits otherwise stay on your account to reduce future bills, so the form acts as a clear trigger for a payout—especially useful when managing household budgets or avoiding unnecessary charges.
What should I do if my Engie refund is delayed or something looks wrong?
If your Engie refund hasn’t arrived within the expected timeframe, contact Engie to confirm your request is logged. Minor issues like overdue notices or processing gaps can happen, and clarifying early prevents long delays. For larger disputes or unresolved credit issues, you may need to escalate to your state Energy Ombudsman. This helps you stay in control and ensures your money isn’t left hanging.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Engie
refund request that gets seen.