Resolve complaints the easy way.

We take the hassle out of customer complaints. Fast, fair and free for consumers.
Resolve your complaint
It only takes 2 minutes!
Billing issue with bank, refund and apology requested.
Compensation
Apology
Submit a complaint
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Complaints we’ve resolved recently

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We can help you get heard.

Fraud+deception

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Fraud+deception
Facebook
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Submitted for

Paul

Closed

July 21, 2024

Pump stopped mid-sale

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Janine
Pump stopped mid-sale
BP
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Submitted for

Janine

Closed

July 23, 2024

Retail

Incomplete order pickup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melanie
Incomplete order pickup
Kmart
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Submitted for

Melanie

Closed

July 17, 2024

Other

Lack of complaint filtering

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anon
Lack of complaint filtering
Ajust
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Submitted for

Anon

Closed

July 19, 2024

Retail

Price fixing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
BRENDON
Price fixing
BP
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Submitted for

BRENDON

Closed

July 17, 2024

Retail

Phone not answered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Phone not answered
Kmart
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Submitted for

Michelle

Closed

July 18, 2024

Fraudulent transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ivanka
Fraudulent transaction
ANZ
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Submitted for

Ivanka

Closed

July 23, 2024

Retail

Number reinstatement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brett
Number reinstatement
Aldi
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Submitted for

Brett

Closed

July 23, 2024

Retail

Double charged for one top

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Céline
Double charged for one top
Sandro Paris
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Submitted for

Céline

Closed

July 15, 2024

Retail

Charged for cancelled account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debbie
Charged for cancelled account
Kogan
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Submitted for

Debbie

Closed

July 23, 2024

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

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No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
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Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

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FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

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We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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Raise a complaint with any Australian business

Find out how these businesses resolve complaints. Can’t find a business on the list below? You can still make a complaint.

Issues we solve

Learn more about the types of complaints we resolve

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.