Resolve complaints the easy way.

We take the hassle out of customer complaints. Fast, fair and free for consumers.
Resolve your complaint
It only takes 2 minutes!
Billing issue with bank, refund and apology requested.
Compensation
Apology
Submit a complaint
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Complaints we’ve resolved recently

No Live Complaints
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Other

Cancel subscription

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Naomi
Cancel subscription
Fetch TV
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Submitted for

Naomi

Closed

May 22, 2024

Other

Refund not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Selina
Refund not received
Ticketek
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Submitted for

Selina

Closed

Other

Ticket not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Giulia
Ticket not received
Ticketek
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Submitted for

Giulia

Closed

Logistics

Items missing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nor Hafizah
Items missing
Aramex
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Submitted for

Nor Hafizah

Closed

Other

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stuart
Not working
TAB
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Submitted for

Stuart

Closed

May 24, 2024

Retail

Late delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Steve
Late delivery
Amart Furniture
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Submitted for

Steve

Closed

Banking

Overcharged for booking

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
Overcharged for booking
Westpac
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Submitted for

George

Closed

Retail

Abandoned trolley

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sue
Abandoned trolley
Kmart
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Submitted for

Sue

Closed

May 22, 2024

Retail

Duplicate gift card

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jonnie
Duplicate gift card
Officeworks
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Submitted for

Jonnie

Closed

Retail

Refusal to fill prescription

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gerard
Refusal to fill prescription
Chemist Warehouse
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Submitted for

Gerard

Closed

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

Get Started
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.
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GET AN OUTCOME

Success for over 90% of complaints.

Resolution or escalation. We make sure there’s an outcome for every complaint.

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FREE FOR CONSUMERS

It costs nothing for consumers.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

Get Started
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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1st Energy
1st Energy
1st Energy
7-Eleven
7-Eleven
7-Eleven
AAMI
AAMI
AAMI
AGL
AGL
AGL
ANZ
ANZ
ANZ
ASOS
ASOS
ASOS
Air New Zealand
Air New Zealand
Air New Zealand
Alinta Energy
Alinta Energy
Alinta Energy
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Issues we solve

Learn more about the types of complaints we resolve

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.