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Incorrect fee, seeking refund.
Compensation
Apology
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Recent cases - real answers, fast.

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Staff reprimanding incident

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nick
Staff reprimanding incident
BP
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Submitted for

Nick

Closed

March 18, 2025

Disconnection and reconnection delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Disconnection and reconnection delay
Western Power
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Submitted for

Kevin

Closed

March 16, 2025

Box not functioning

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Deborah
Box not functioning
Foxtel
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Submitted for

Deborah

Closed

March 14, 2025

Refund request delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gerald
Refund request delay
The Ritz-Carlton Melbourne
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Submitted for

Gerald

Closed

March 10, 2025

Faulty clasp

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Angela
Faulty clasp
Nude Lucy
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Submitted for

Angela

Closed

March 7, 2025

Delayed package delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Francheska
Delayed package delivery
Sendle
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Submitted for

Francheska

Closed

February 25, 2025

Funds on hold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
VICTOR
Funds on hold
Coinstash
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Submitted for

VICTOR

Closed

February 23, 2025

Delayed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Delayed delivery
Big W
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Submitted for

Mark

Closed

March 5, 2025

Misconduct by senior manager

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gerry
Misconduct by senior manager
Virgin Australia
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Submitted for

Gerry

Closed

February 24, 2025

Refund process delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kim
Refund process delay
P&O Cruises
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Submitted for

Kim

Closed

March 12, 2025

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We stick by your side from start to finish - following up, refining responses, and escalating when necessary until you get a guaranteed result.

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Raise a case with any Australian business

Find out how these businesses resolve issues. Can’t find a business on the list below? You can make a request to open a case here.

Your problems, our solutions

Explore the range of issues we tackle and discover how we turn everyday frustrations into guaranteed outcomes.

3 Steps to Real Results

Ajust makes it simple to get the answers you deserve - experience our no-wait, real-answer, guaranteed-results approach!

How Ajust works, user shares their story
01

Share your experience

Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Launch your case

We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Receive your resolution

The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve issues with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers can pay Ajust for extra support.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve issues with businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to go through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your case to the right place, following up with the business and much more. And it's free for consumers to get started.