Resolve complaints the easy way.

Car explosion

Submitted for

Felicia

Closed

Retail

Order not received

Closed

Sent

23/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Emily

Order not received

Submitted for

Emily

Closed

Airline

Booking changed without consultation

Closed

Sent

23/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Dianne

Airline

Booking changed without consultation

Submitted for

Dianne

Closed

Airline

Retail

Broken bottle in carton

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Faye

Broken bottle in carton

Submitted for

Faye

Closed

Banking

Payment discrepancy

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jami-Lea

Payment discrepancy

Submitted for

Jami-Lea

Closed

Logistics

Sent to wrong address

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Helen

Logistics

Sent to wrong address

Submitted for

Helen

Closed

Logistics

Banking

Lost cash due to atm

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Choon

Lost cash due to atm

Submitted for

Choon

Closed

Other

Medical negligence and malpractice

Closed

Sent

19/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Donald

Medical negligence and malpractice

Submitted for

Donald

Closed

Banking

Frozen account

Closed

Sent

19/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Donald

Frozen account

Submitted for

Donald

Closed

Retail

Threatened by worker

Closed

Sent

18/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Glen

Threatened by worker

Submitted for

Glen

Closed

QUICK AND EASY

The express lane for every complaint.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.

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We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Get a resolution for your complaint

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Issues we solve

Learn more about the types of complaints we resolve

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

Airline

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

Energy

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

Telco

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.