Not sure if you can return your Repco purchase?
Can you return an item to Repco? Check eligibility first
- Change of Mind: Returns accepted within 30 days if unused, in original packaging, and saleable. Proof of purchase required.
- Exclusions:
- Special order products – non-returnable unless faulty or not fit for purpose.
- Modified/used items – no refund/exchange if altered, installed, or used against instructions.
- Special order products – non-returnable unless faulty or not fit for purpose.
- Faulty Items: No time limit. Covered under Australian Consumer Law – refund/replacement for major failure, repair or remedy for minor issues. Assessment may be required for car electronics or tools.
How to return an item to Repco
- In-Store Returns: Bring the item + receipt to any Repco store. Staff can process refunds or exchanges on the spot.
- Online Orders: Can be returned at any Repco store – bring your order confirmation as proof.
- No Receipt? Repco may offer store credit or an exchange at their discretion. Contact Customer Care to check if they can retrieve your invoice.
- Customer Support Contacts:
- Phone: 13 32 27
- Email: online@repco.com.au
- Phone: 13 32 27
Repco return timeframes and item conditions
- 30-Day Window: Applies to change-of-mind returns. After 30 days, only faulty items are accepted.
- Condition: Items must be unused, with packaging/manuals intact.
- Proof of Purchase: Receipt, tax invoice, or order confirmation required. Membership/account records may help recover missing receipts.
- Faulty Items: Return anytime. Repco may inspect or send for assessment before approving refund/replacement.
Who pays for Repco return shipping?
- In-Store Returns: Always free. Recommended method for all returns.
- Mail Returns: Repco doesn’t advertise free mail returns. If you can’t get to a store, contact support for instructions. Customers usually cover postage for change-of-mind returns.
- Faulty Items: Repco typically covers shipping/logistics for confirmed defects (e.g., prepaid satchel, supplier pickup).
Repco refunds after a return - how and when you’ll get your money back
- Refund Method: Same as original payment (card, PayPal, Afterpay, cash).
- Processing Time:
- In-store = usually instant.
- Card refunds = may take 2–5 business days to show in your bank.
- In-store = usually instant.
- Exchanges: If new item costs more, pay the difference. If less, refund the balance.
- Proof: Ask for a refund receipt/confirmation when processed.
Repco cases submitted through Ajust
I bought a knock sensor (model TKS013) from Repco on 31 December 2024 and it failed to work. The fault disrupted my routine and added extra diagnostic costs. I’m asking Repco for a full refund of $166 and clear instructions on how to return the faulty part so this is resolved without more hassle. - Peter
I requested a refund for order 2560899755 on 20 December 2024 and was told it would be processed electronically within five days. It still hasn’t arrived and I’ve been bounced between Repco and my bank, each blaming the other. This delay has caused real inconvenience — please expedite the refund and confirm when the funds will appear. - Taylor
Repco told me they processed a refund for the alternator I returned, but six days have passed and the money still isn’t in my account. I need confirmation the refund was completed and a transaction reference so I can follow up with my bank. Please resolve this quickly so I’m not left out of pocket. - Claire
I bought windscreen wipers from the Mudgee store but the fitting directions in the container don’t match the parts and the wipers are unusable. I’m requesting a full refund for the defective product so I can purchase a working set elsewhere — this item failed at the basic level of being fit for purpose. - Barry
Customer experiences with Repco returns
No Receipt, Refund Approved: Head office emailed a lost invoice, allowing the store to process a refund smoothly.
Wrong Brake Pads, Refund Won: After initial refusal, a customer invoked Australian Consumer Law and got a $90 refund.
Smooth Service: Many customers praise helpful staff who process quick refunds/exchanges, sometimes going above and beyond to assist.
Repco Return FAQs
What items can I return to Repco under their 30-day change-of-mind policy?
Repco accepts most unused items in original packaging within 30 days with proof of purchase. This helps you get quick returns if something isn’t right. Special-order, used or modified items aren’t eligible, so double-check the item condition before heading in. If you're unsure, visiting a store is the fastest way to confirm eligibility and avoid wasted time.
How do I return a faulty product to Repco under Australian Consumer Law?
You can return a faulty item to Repco at any time because faults are covered under Australian Consumer Law. Major faults qualify for a refund or replacement, while minor faults may be repaired. Repco might assess electronics or tools first, so bringing the item and proof of purchase speeds things up. If the product is confirmed defective, Repco typically covers return shipping or logistics.
Can I return a Repco purchase without a receipt?
Repco may accept returns without a receipt at their discretion, usually offering store credit or an exchange. This helps if you’ve misplaced paperwork but still need a solution. Customer Care can sometimes retrieve your tax invoice, so contacting them before visiting a store can save time and ensure you have what you need for a smoother return.
Who pays for return shipping when sending an item back to Repco?
In-store returns at Repco are always free, making them the easiest option. For mailed returns, customers usually pay postage for change-of-mind returns unless the item is faulty. If the product has a confirmed defect, Repco typically covers shipping with options like prepaid satchels or supplier pickup. Contacting support first helps you avoid unnecessary costs.
Official Repco Returns Resources & Links
- Repco Returns Policy
- Repco Store Finder
- Contact Repco Customer Care – 1300 725 463 / online@repco.com.au
- Repco FAQs
- ACCC Refunds & Returns
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.