Not sure if you can return your
Repco
purchase?

Ajust breaks down
Repco
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Repco
? Check eligibility first

  • Change of Mind: Returns accepted within 30 days if unused, in original packaging, and saleable. Proof of purchase required.

  • Exclusions:
    • Special order products – non-returnable unless faulty or not fit for purpose.

    • Modified/used items – no refund/exchange if altered, installed, or used against instructions.

  • Faulty Items: No time limit. Covered under Australian Consumer Law – refund/replacement for major failure, repair or remedy for minor issues. Assessment may be required for car electronics or tools.

How to return an item to
Repco

  • In-Store Returns: Bring the item + receipt to any Repco store. Staff can process refunds or exchanges on the spot.

  • Online Orders: Can be returned at any Repco store – bring your order confirmation as proof.

  • No Receipt? Repco may offer store credit or an exchange at their discretion. Contact Customer Care to check if they can retrieve your invoice.

  • Customer Support Contacts:
    • Phone: 13 32 27

    • Email: online@repco.com.au

Repco
return timeframes and item conditions

  • 30-Day Window: Applies to change-of-mind returns. After 30 days, only faulty items are accepted.

  • Condition: Items must be unused, with packaging/manuals intact.

  • Proof of Purchase: Receipt, tax invoice, or order confirmation required. Membership/account records may help recover missing receipts.

  • Faulty Items: Return anytime. Repco may inspect or send for assessment before approving refund/replacement.

Who pays for
Repco
return shipping?

  • In-Store Returns: Always free. Recommended method for all returns.

  • Mail Returns: Repco doesn’t advertise free mail returns. If you can’t get to a store, contact support for instructions. Customers usually cover postage for change-of-mind returns.

  • Faulty Items: Repco typically covers shipping/logistics for confirmed defects (e.g., prepaid satchel, supplier pickup).

Repco
refunds after a return - how and when you’ll get your money back

  • Refund Method: Same as original payment (card, PayPal, Afterpay, cash).

  • Processing Time:
    • In-store = usually instant.

    • Card refunds = may take 2–5 business days to show in your bank.

  • Exchanges: If new item costs more, pay the difference. If less, refund the balance.

  • Proof: Ask for a refund receipt/confirmation when processed.

Repco
 cases submitted through Ajust

Customer experiences with
Repco
returns

No Receipt, Refund Approved: Head office emailed a lost invoice, allowing the store to process a refund smoothly.

Wrong Brake Pads, Refund Won: After initial refusal, a customer invoked Australian Consumer Law and got a $90 refund.

Smooth Service: Many customers praise helpful staff who process quick refunds/exchanges, sometimes going above and beyond to assist.

Official
Repco
Returns Resources & Links

Repco
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

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