Had an issue with

EB Games

? Get a real response.

You can lodge an EB Games complaint through several channels:

• 📄 Online Form: Use the EB Games Support Request Form and choose the correct category (Order Enquiry, Return/Refund, Feedback, etc.). Include order numbers, store location, and dates for faster resolution.
  
  
• 📞 Phone Hotline: Call 13 39 30 (Mon–Fri 8am–6pm AEST) for urgent issues like billing errors or missing orders. Speaking to an agent can speed up urgent cases.
  
  
• 📧 Email: Send detailed complaints with attachments (photos, receipts) to customer.service@ebgames.com.au.
  
  
• 🏪 In-store: For store-related issues, speak to staff or the store manager. Simple issues (returns, exchanges) can often be resolved immediately.
  
  
• 💬 Social Media (Optional): EB Games’ Facebook and Twitter are primarily for promotions, but you can send a private message. Avoid posting personal details publicly.
  

 EB Games assigns your complaint to a support agent or case manager. You’ll usually receive:

• Acknowledgment: Confirmation email or call, sometimes with a case reference number.
  
  
• Follow-up: Requests for extra details (e.g., photos for faulty products).
  
  
• Resolution: Options may include refunds, replacements, repairs, return labels, or compensation vouchers.
  

Timeframes vary. Simple matters can be resolved within 1–2 business days, while complex cases (e.g., staff conduct investigations) may take longer. If updates stall, follow up with your case number via phone.

• Delayed or no response: Slow email replies, especially for online returns.
  
  
• Refund/return disputes: Denials for faulty goods, confusion over policy for change-of-mind returns.
  
  
• Warranty handling errors: Staff incorrectly directing customers to manufacturers for repairs without offering in-store remedies.
  
  
• Pre-order & stock issues: Items not available on release day despite pre-order. Oversold limited editions cancelled after payment.
  
  
• Pricing & membership concerns: Perceptions of high prices or misleading promotion terms for EB World/EB Plus.
  
  
• Staff conduct complaints: Reports of unhelpful or rude staff. In rare cases, poor judgement in trade-in transactions.
  
  
• Trade-in/used product issues: Low trade-in values or poor pre-owned product condition.