Had an issue with

Country Road

? Get a real response.

You can lodge a complaint with Country Road through several channels:

• 📞 Phone: Call 1800 801 911 (AU). Available Mon–Fri 9am–11pm AEST, Sat–Sun 9am–7pm AEST. Have your order number ready.
  
  
• 📧 Email: Send details to online@countryroad.com.au, including your order number, purchase date, description of the issue, and photos if applicable.
  
  
• 💬 Live Chat: Available via the Country Road Help Centre during extended hours; request a human agent if the AI assistant can’t help.
  

• 🏪 In-store: Speak to staff or the manager for immediate resolution on purchases or service concerns.
  
  
• 📲 Social Media: Direct message via Facebook or Instagram; you’ll likely be redirected to official channels for full resolution.
  

• Acknowledgment: Phone/chat agents provide a reference, email gets an auto-reply.
  
  
• Investigation: A dedicated representative reviews your case and may request extra details (e.g., photos for faulty products).
  
  
• Updates: Expect progress reports via email or phone, with estimated timelines.
  
  
• Resolution: Typically via refund, replacement, or repair. Service complaints may receive apologies and, sometimes, goodwill gestures like vouchers.
  
  
• Timeframe: Simple cases can be resolved within days. Complex cases (e.g., missing deliveries) may take longer but are tracked until resolved.
  

• Out-of-stock cancellations: Orders cancelled days later due to inventory errors (refunds usually take 7–10 days).
  
  
• Delivery delays/missing items: Shipments exceeding 3–5 business days, lost parcels, and courier proof issues.
  
  
• Customer service hurdles: Difficulty bypassing AI chat, slow email responses, or non-functional “text me back” features.
  
  
• Product quality concerns: Issues with stitching, fabric durability, or footwear wear, despite premium pricing.
  
  
• Promotion/rewards confusion: Discounts or loyalty perks not applying at checkout, requiring follow-up for adjustments.