Had an issue with

Showpo

? Get a real response.

Submitting a complaint to Showpo is straightforward. Here’s how to do it:

• Prepare your details: Have your order number, account email, and any photos (e.g., faulty items) ready.
  
  
• Contact support: Use Showpo’s 24/7 live chat via the Help page, or email info@showpo.com. (No phone number is provided; all support is online.)
  
  
• State your issue clearly: Mention if it’s a “faulty item,” “late delivery,” etc., and include order details.
  
  
• Use the Returns Portal: For refunds or faulty items, log into Showpo’s Returns Portal to lodge your case. Upload photos if relevant.
  
  
• Keep records: Save chat transcripts, confirmation numbers, or email threads to follow up later.
  
  

💡 Tip: Showpo’s live chat is the fastest route - agents typically reply within seconds.

Showpo’s Customer Happiness Team handles all complaints. Their process:

• Fast replies: Live chat agents answer in ~26 seconds (on average); emails are usually answered within 24–48 hours.
  
  
• Case ownership: An agent logs your complaint and provides updates until it’s resolved.
  
  
• Resolution times:
  
  
  • Simple fixes (order cancellations, address corrections) are handled instantly via chat.
    
    
  • Refunds take up to 7 business days once approved.
    
    
  • Complex cases (lost packages, escalated refunds) may take 1–2 weeks.
    
    
• Escalation: If the issue needs more authority, it’s passed to a senior agent or manager.
  
  
• Communication: You’ll get email confirmations or chat follow-ups as your case progresses.
  
  

Showpo also responds to negative Trustpilot reviews, usually within a week, showing they monitor feedback and aim to fix issues proactively.

The most frequent complaint topics include:

• 👗 Sizing & fit: Inconsistent sizing leads to unexpected returns.
  
  
• ⚠️ Product quality: Faulty items reported (e.g., broken zippers, seams, poor stitching).
  
  
• 💸 Refunds & returns: Frustration with Showpo’s strict 7-day refund window (store credit only after that). Some customers report delays in receiving refunds.
  
  
• 🚚 Shipping delays: Express or same-day deliveries sometimes arrive late; lost-in-transit parcels reported.
  
  
• 📞 Customer service communication: While many praise quick replies, others complain of slow follow-ups or needing to chase refunds multiple times.
  
  

Knowing these helps you prepare your complaint and strengthen your case when dealing with support.