Think you’re owed a

HP

price match?

HP’s Price Promise ensures you always get the best deal available in Australia. If you find a lower price on an eligible HP product or a competitor's equivalent PC, HP will match it under specific conditions.

Here’s exactly what qualifies:

• Identical Product: The product must have the exact same model number (HP products) or identical key specs (for competitor models).
  
  
• Availability: The product must be in stock both on HP’s Online Store and the competitor’s website or physical store at the time of your request.
  
  
• Eligible Competitors: The lower price must be advertised publicly by reputable Australian retailers or official manufacturer stores (such as JB Hi-Fi, Officeworks, Dell, Lenovo, Acer, etc.).
  
  
• Shipping Costs Included: HP factors in delivery charges to match the total competitor’s price, ensuring you're comparing the full cost.
  
  
• Pre-Purchase Only: The price match must be requested before you complete your purchase (post-purchase differences are handled by HP’s separate "Price Guarantee").
  
  
• Clear Tagging: Eligible products on HP’s own site are marked clearly with "Price Match Available."
  

Requesting a price match at HP is quick, easy, and customer-friendly. Simply follow these straightforward steps:

1. Confirm the Price & Availability:
Ensure the exact product (model/specs) is in stock on both HP’s website and the competitor's site, and note the competitor’s price including shipping.

2. Gather Proof of Lower Price:
Collect a clear screenshot or URL showing the competitor’s lower price and product details. For in-store deals, a clear photo of the price tag or printed catalogue ad works perfectly.

3. Contact HP’s Sales Team:
Call HP Australia’s dedicated price match line at 1300 616 192. Let the representative know you’d like a “Price Match under HP Price Promise.” Provide details about the product and competitor’s price.

4. Verify and Order Immediately:
HP will verify the competitor’s price and eligibility instantly during the call. Once approved, the representative will help you place your order at the matched price straight away.

5. Enjoy Your Savings:
After ordering, you’ll receive confirmation, and your product will be shipped directly from HP at the best available price - giving you both savings and peace of mind.

Pro Tip:
Mention explicitly you're requesting a “Price Match under the HP Price Promise” to ensure swift handling. Remember, matched prices cannot be combined with additional coupon codes.

HP Australia’s Price Match policy recognises prices from trusted, nationally recognised retailers and manufacturer stores, including:

• Official Brand Stores: Dell Australia, Lenovo Australia, Acer Australia.
  
  
• Major National Retailers: JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks, Mwave, Scorptec, Umart, Shopping Express, Centre Com, Landmark Computers.
  
  

Required Proof for Price Match:

• Direct URL or Screenshot: Clearly showing the competitor’s product, price, GST, shipping fees (if applicable), and availability status.
  
  
• In-store Ads: Photos or scans of clearly visible price tags or printed catalogues.
  

Ensure your evidence is current, shows all relevant details clearly, and matches exactly the model or product specs to simplify verification.

While generous, HP’s Price Match policy includes specific exclusions to maintain fairness:

• Tagged Products Only: Price matches apply exclusively to products marked "Price Match Available."
  
  
• One Product per Request: Each request covers only one item; multiple items require separate requests.
  
  
• No Bundled or Special Deals: Excludes combo deals, bulk discounts, or customised builds.
  
  
• Membership & Special Pricing Excluded: No corporate, education, loyalty club, or membership-specific discounts (e.g., Costco).
  
  
• No Clearance or Errors: Prices must be standard advertised deals - clearance, pricing errors, or coupon-stacked offers won't be matched.
  
  
• In-Stock Only: Competitor’s item must be immediately available.
  
  
• Excludes Marketplace Sellers: No matches against Amazon/eBay marketplace sellers or grey-importers.
  
  
• Service Offers Excluded: No price matches for warranties or additional service packages.
  
  
• Pre-purchase Only: HP won't retroactively match competitor prices after you've made a purchase (though HP's separate Price Guarantee covers internal HP price drops post-purchase).
  
  
• No Additional Coupons: Matched prices cannot combine with additional HP coupon discounts.
  
  

HP reserves discretion in special cases, such as extremely low competitor prices that may not meet internal price thresholds.