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HP
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Edited by:
Ajust Content Team
Last updated:
November 10, 2025
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HP
price match eligibility criteria - what qualifies for a match?

HP’s Price Promise ensures you always get the best deal available in Australia. If you find a lower price on an eligible HP product or a competitor's equivalent PC, HP will match it under specific conditions.

Here’s exactly what qualifies:

  • Identical Product: The product must have the exact same model number (HP products) or identical key specs (for competitor models).

  • Availability: The product must be in stock both on HP’s Online Store and the competitor’s website or physical store at the time of your request.

  • Eligible Competitors: The lower price must be advertised publicly by reputable Australian retailers or official manufacturer stores (such as JB Hi-Fi, Officeworks, Dell, Lenovo, Acer, etc.).

  • Shipping Costs Included: HP factors in delivery charges to match the total competitor’s price, ensuring you're comparing the full cost.

  • Pre-Purchase Only: The price match must be requested before you complete your purchase (post-purchase differences are handled by HP’s separate "Price Guarantee").

  • Clear Tagging: Eligible products on HP’s own site are marked clearly with "Price Match Available."

How to request a price match at
HP

Requesting a price match at HP is quick, easy, and customer-friendly. Simply follow these straightforward steps:

1. Confirm the Price & Availability:
 Ensure the exact product (model/specs) is in stock on both HP’s website and the competitor's site, and note the competitor’s price including shipping.

2. Gather Proof of Lower Price:
 Collect a clear screenshot or URL showing the competitor’s lower price and product details. For in-store deals, a clear photo of the price tag or printed catalogue ad works perfectly.

3. Contact HP’s Sales Team:
 Call HP Australia’s dedicated price match line at 1300 616 192. Let the representative know you’d like a “Price Match under HP Price Promise.” Provide details about the product and competitor’s price.

4. Verify and Order Immediately:
 HP will verify the competitor’s price and eligibility instantly during the call. Once approved, the representative will help you place your order at the matched price straight away.

5. Enjoy Your Savings:
 After ordering, you’ll receive confirmation, and your product will be shipped directly from HP at the best available price - giving you both savings and peace of mind.

Pro Tip:
 Mention explicitly you're requesting a “Price Match under the HP Price Promise” to ensure swift handling. Remember, matched prices cannot be combined with additional coupon codes.

HP
accepted competitors & required proof

HP Australia’s Price Match policy recognises prices from trusted, nationally recognised retailers and manufacturer stores, including:

  • Official Brand Stores: Dell Australia, Lenovo Australia, Acer Australia.

  • Major National Retailers: JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks, Mwave, Scorptec, Umart, Shopping Express, Centre Com, Landmark Computers.

Required Proof for Price Match:

  • Direct URL or Screenshot: Clearly showing the competitor’s product, price, GST, shipping fees (if applicable), and availability status.

  • In-store Ads: Photos or scans of clearly visible price tags or printed catalogues.

Ensure your evidence is current, shows all relevant details clearly, and matches exactly the model or product specs to simplify verification.

Exclusions & limitations - when price matches are not allowed at
HP

While generous, HP’s Price Match policy includes specific exclusions to maintain fairness:

  • Tagged Products Only: Price matches apply exclusively to products marked "Price Match Available."

  • One Product per Request: Each request covers only one item; multiple items require separate requests.

  • No Bundled or Special Deals: Excludes combo deals, bulk discounts, or customised builds.

  • Membership & Special Pricing Excluded: No corporate, education, loyalty club, or membership-specific discounts (e.g., Costco).

  • No Clearance or Errors: Prices must be standard advertised deals - clearance, pricing errors, or coupon-stacked offers won't be matched.

  • In-Stock Only: Competitor’s item must be immediately available.

  • Excludes Marketplace Sellers: No matches against Amazon/eBay marketplace sellers or grey-importers.

  • Service Offers Excluded: No price matches for warranties or additional service packages.

  • Pre-purchase Only: HP won't retroactively match competitor prices after you've made a purchase (though HP's separate Price Guarantee covers internal HP price drops post-purchase).

  • No Additional Coupons: Matched prices cannot combine with additional HP coupon discounts.

HP reserves discretion in special cases, such as extremely low competitor prices that may not meet internal price thresholds.

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Recent
HP
price match experiences

  • Common Successes:
    • Matching JB Hi-Fi or Officeworks sale prices on HP laptops directly with HP.

    • Positive experiences with HP’s phone support, describing them as helpful, quick, and reassuring.
  • Frequent Denial Reasons:
    • Competitor’s price being excessively low (below HP’s internal threshold).

    • Attempted matches against non-qualifying stores (eBay sellers, clearance stock).

‍

HP
Price Match FAQs

What products qualify for an HP Price Match under the HP Price Promise?

Only identical HP models or directly comparable competitor PCs qualify for a price match. The item must be in stock at both HP and an approved Australian retailer at the time of request. HP includes shipping costs when comparing total prices and only honours matches on products clearly tagged “Price Match Available.” Always confirm model numbers and availability before calling HP to ensure a quick approval.

Which Australian retailers are accepted for HP’s Price Match?

HP accepts matches from trusted, nationally recognised Australian retailers such as JB Hi-Fi, Officeworks, Harvey Norman, and brand stores like Dell, Lenovo, and Acer. Prices from marketplace sellers or grey importers (like eBay or Amazon Marketplace) don’t qualify. To make the process smooth, provide a clear screenshot or URL showing the product, full price including GST and delivery, and stock status.

What are the main exclusions in HP’s Price Match policy?

HP won’t match clearance items, bulk or bundle deals, membership-only prices, or offers with coupon codes. Price matches are limited to one product per request and must be made before purchase. Post-purchase differences are covered separately under HP’s “Price Guarantee.” Always check the product is tagged “Price Match Available” and that it’s in stock before submitting your request.

How do I request a price match from HP Australia?

To request a price match, confirm both HP and the competitor have the identical product in stock and gather clear proof of the lower price. Then call HP’s dedicated Price Promise line at 1300 616 192 before purchase, mention you’re requesting a “Price Match under the HP Price Promise,” and provide your evidence. HP verifies and approves on the spot so you can order immediately at the matched price.

Official
HP
Price Match Policies & Support Links

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