Think you’re owed a

Dyson

price match?

Dyson Australia offers a Best Price Policy to ensure you get the lowest price when shopping direct from Dyson. They'll match a lower advertised price on an identical Dyson product from select approved Australian retailers.

✅ Eligibility Criteria:

• Identical Product: Same model number, new condition, and currently in stock.
  
  
• Approved Competitors Only: Harvey Norman, Bing Lee, The Good Guys, JB Hi-Fi, David Jones, and Myer.
  
  
• Standard Advertised Price: Must be publicly available to all customers, not membership-exclusive.
  
  
• Price Currency: Competitor price must be in Australian dollars (AUD).
  
  
• Timeframe: Dyson typically honours price matches within 30 days of your purchase.
  
  

❌ Not Eligible:

• Member-only or coupon-based discounts.
  
  
• Clearance, refurbished, display, or open-box items.
  
  
• Pricing errors or misprints.
  
  
• Stores not explicitly authorised or listed by Dyson.
  

Follow these simple steps to successfully claim Dyson’s Best Price Policy:

1. Find the Lower Price: Identify the same Dyson product advertised at a lower price from one of Dyson’s authorized retailers.
   
   
2. Prepare Proof: Obtain proof of the competitor’s lower price:
   
   
   • Screenshot or URL of the product page.
     
     
   • Catalogue photo or digital flyer clearly displaying the price and model.
     
     
3. Contact Dyson Customer Care:
   
   
   • Phone (Recommended): Call 1800 239 766 for fastest assistance.
     
     
   • Live Chat or Email: Available via the Dyson Australia website, though phone often yields quicker responses.
     
     
4. Provide Information Clearly: Tell the representative which Dyson product and competitor's price you’d like to match. Share your prepared proof promptly to facilitate quick verification.
   
   
5. Price Match Approval: Once verified, Dyson will provide:
   
   
   • An immediate price adjustment, or
     
     
   • A promotional code to secure the lower price.
     
     

Tip: Call during early business hours to reduce wait times and expedite the process.

✅ Approved Competitors:

Dyson will match prices exclusively from these major Australian national retailers:

• Harvey Norman
  
  
• Bing Lee
  
  
• The Good Guys
  
  
• JB Hi-Fi
  
  
• David Jones
  
  
• Myer

Smaller dealers, online-only stores, and membership-exclusive retailers (like Costco) are typically not eligible.

📄 Required Proof for Verification:

• Website URL: Direct link to competitor’s product listing.
  
  
• Screenshot/Image: Showing the advertised price, exact Dyson model, and retailer clearly.
  
  
• Catalogue or Flyer: Recent and clearly showing the date, retailer, model number, and price in AUD.
  
  

Dyson will independently verify the provided details, so ensure all evidence is current, accessible, and publicly advertised.

🔄 Matching Dyson’s Own Prices:

Dyson also matches price reductions on their own website. If Dyson reduces the price within 30 days of your purchase, they’ll refund the difference - automatically or upon request.

Dyson's Best Price Policy includes clear exclusions and limitations:

• Membership Discounts: Any pricing that requires membership or a promo code won’t qualify.
  
  
• Product Condition: Only new, identical models; no refurbished, open-box, demo, or clearance stock.
  
  
• Pricing Errors: Mistakenly listed or erroneous prices from competitors are not eligible.
  
  
• Quantity Limits: Dyson may limit price match approvals to reasonable consumer quantities (typically 1-2 units per customer).
  
  
• Category Exceptions: Occasionally, certain categories (like Dyson hair care) face stricter scrutiny. Clarify directly with Dyson if uncertain.
  
  
• Timing: Request the match promptly (preferably within 30 days of purchase) to avoid denial.