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Coles

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Coles is one of Australia’s largest supermarkets, and its customer service is backed by a wide range of support options and a strong satisfaction track record. Whether you need help with a missing item, refund, or order issue, Coles provides:

• Phone support via toll-free numbers
  
  
• Live chat available 24/7
  
  
• Online contact forms for feedback or complaints
  
  
• In-store assistance at any supermarket
  
  
• Friendly support known for being responsive and fair

Coles offers a 100% satisfaction guarantee on its branded products, and its “Try it, love it or your money back” policy reflects a commitment to making things right when something goes wrong. Support is accessible, approachable, and designed to give customers confidence.

While most shopping experiences go smoothly, here are the top reasons customers contact Coles support:

• 🚚 Online Order Issues: Delays, missing substitutions, or cancelled orders.
  
  
• 📦 Missing/Damaged Items: Broken packaging or groceries not arriving.
  
  
• 💳 Refund & Return Difficulties: Needing proof of purchase or delays when submitting claims.
  
  
• 💰 Billing Problems: Failed online payments or unexpected charges.
  
  
• 🥬 Product Quality Concerns: Items not fresh or expiring too soon.
  
  
• 🏷 Loyalty or Promo Issues: Flybuys points missing or discount codes not applying.
  
  

Coles works to resolve these quickly, but the process may vary depending on whether the issue relates to in-store or online orders. Having your receipt, order number or photos ready helps speed things up.

Here’s how to get help fast:

📞 Phone Support:

• In-store issues: Call 1800 061 562 (Mon–Fri 8:30am–6pm, Sat 8am–4:30pm)
  
  
• Online orders: Call 1800 455 400 for home delivery/Click&Collect support
  
  

💬 Live Chat:
Available 24/7 via the Coles Help Centre. Great for real-time support while shopping or if you can’t call.

📝 Feedback & Complaint Form:
Use Coles’ official feedback form to submit detailed issues or suggestions. Expect a response in 24–48 hours.

🏪 In-Store Support:
Visit your local Coles supermarket and speak with the customer service desk. Staff are generally able to issue refunds, replacements, and resolve issues directly.

📣 Social Media:
Message @Coles on Facebook or X. These channels are monitored and can redirect you to the right support team, especially if your messages are respectful and detailed.

🔎 Pro tip: Have your receipt, order confirmation, or product barcode ready—it helps Coles investigate and respond more efficiently.

✅ Refunds & Returns:
Coles offers a generous return policy, especially on Coles-branded products. If something’s not right, you can return it with the receipt or packaging for a refund or replacement—even if it’s been opened.

❌ Online Order Cancellation:
To cancel, call 1800 455 400 before your order is dispatched. If it’s too late, a cancellation fee might apply.

🏷 Pricing & Scanning Guarantee:
If an item scans higher than its shelf price in-store, you get the first one free and others at the lower price. This doesn’t apply online but is typically honoured in-store without hassle.

🛠 Warranties:
For non-grocery items like appliances, Coles honours manufacturer warranties and consumer law guarantees. For faulty items, bring your receipt (or proof of purchase) for a refund, repair or replacement.

📦 Delivery & Shipping:
Coles offers same-day or next-day delivery in most areas. Delivery fees vary, but large orders and Coles Plus subscribers often qualify for free delivery. If something’s missing or damaged, notify Coles for a refund.