Dodo

 returns policy – how to return items easily

Dodo’s return policy applies mainly to hardware (like modems, routers, handsets, or Fetch TV boxes) they’ve supplied. You’re required to return Dodo-owned equipment if:

• Your service ends.
  
  
• You receive a replacement device.
  
  

✅ Key Conditions:

• Return items within 30 days of cancellation or equipment swap.
  
  
• Items must be in reasonable condition, with all main components (e.g., modem and power cord).
  
  
• You won’t be refunded for unused service periods if you cancel mid-cycle.
  
  
• You don’t need to return independently purchased gear. Only Dodo-issued devices.
  
  

Dodo doesn’t offer change-of-mind returns for services, and hardware returns are designed to prevent non-return fees (typically $109–$114), not for retail-style refunds.

Returning Dodo equipment is free and straightforward when you follow their process:

1. 📩 Get a Return Code:
   When you cancel or swap equipment, Dodo sends an Australia Post return code via SMS/email. Didn’t get one? Call Dodo (13 36 36) to request it.
   
   
2. 📦 Pack Your Hardware:
   Include the core item (modem, set-top box, etc.) and essentials like power adapters. The original box helps, but isn’t required.
   
   
3. 🏤 Drop Off at Australia Post:
   Head to any Australia Post office. Show your return code and staff will label and post it for free. No payment or postage needed.
   
   
4. 📄 Get a Receipt:
   Ask for proof of lodgement and keep it. It includes a tracking number, handy if Dodo needs to confirm return.
   
   
5. ✅ Receive Confirmation:
   Dodo usually confirms returns via SMS. If you’re still receiving “return reminder” messages after a week, call 1300 538 463 with your Australia Post receipt.
   
   

Running out of time? Contact Dodo before the 30 days are up and they might grant an extension.

• ⏱️ 30-Day Deadline: Return gear within 30 days of cancellation or equipment swap. Miss this? You’ll be charged a non-return fee (e.g., $109 for a modem).
  
  
• 🔧 Item Condition: Must return the original hardware in fair condition (not pristine, just not damaged).
  
  Ensure you return:
  
  
  • Modem/router or handset
    
    
  • Power adapter
    
    
  • Key accessories (e.g., remote, cable)
    
    

Minor things like missing Ethernet cords or packaging won’t disqualify the return. But if you send nothing, expect the full fee.

Good news: Dodo covers return shipping, as long as you use their method.

• 🚚 Prepaid Australia Post Code:
  Use the SMS/email return code at any post office. Dodo pays the postage and prints the label.
  
  
• 📦 No Hidden Fees:
  As long as you return on time using Dodo’s system, you won’t pay shipping or packaging fees.
  
  
• ⚠️ Don’t DIY:
  If you post it yourself without using their prepaid code, you could be out-of-pocket. Always use the official return method.
  

Returning Dodo hardware is more about avoiding charges than getting cash back.

• ✅ Fee Waived:
  Return within 30 days and any pending non-return fee is cancelled.
  
  
• 💰 Already Charged?
  If Dodo billed you, but you returned the item, contact them. They’ll typically reverse the fee on your next invoice or issue a refund.
  
  
• 📅 Service Fee Policy:
  Cancel halfway through a month? You won’t get a refund for unused time. Prepaid charges are not pro-rated unless there was an overpayment.
  
  
• 🔁 Refund Method:
  Refunds usually go back to your original payment method, or appear as credits on your final bill.
  
  

Keep an eye on your invoices, and contact Dodo if you returned an item but don’t see the fee removed within a couple of weeks.