How to contact

Booking.com

 customer support fast

Booking.com offers 24/7 support across multiple channels including phone, messaging, and in-app assistance. Support is available in multiple languages, and Australian customers can call a local number.

While millions of users successfully use Booking.com, reviews reflect mixed satisfaction, with concerns about response times and scripted replies. Booking.com does not provide a public email for general support but instead relies on its in-account Help Center for most queries. Despite criticisms, the breadth of support channels remains a strong point for the platform.

Frequent Booking.com complaints include delayed or unhelpful responses, refund difficulties, and communication breakdowns with accommodation providers. Users often report hidden fees, incorrect bookings, or being charged despite cancellations. Refunds can be slow, especially when they require both Booking.com and the property’s involvement. Other issues include no-shows, double bookings, or properties not honouring reservations.

Overall, responsiveness and policy clarity are key friction points for consumers.

Online: Log into your Booking.com account and access the Help Center to message support.
‍
Phone: Australian hotline – (02) 9255 9200 (24/7, booking confirmation number required).
‍
In-App: Use the “Bookings” section to get help specific to your reservation.
‍
Live Chat: Available via Help Center prompts. You may start with a virtual assistant.
‍
Direct Property Contact: For stay-specific issues like check-in.
‍
Social Media: Twitter or Facebook may yield support, but always move to DMs for privacy.
‍

Pro tip: Have your confirmation number and booking PIN ready to speed up support access.

• Cancellations: Determined by the property. Free cancellation only applies within specified timeframes.
• Refunds: Processed by Booking.com if paid via their system; otherwise the property handles it. (Timeline: typically 7–10 business days.)
• Booking Changes: Possible if allowed by property policy. Check the “Manage My Booking” section.
• No-Shows/Early Departures: Usually non-refundable unless exceptions are made by the property.
• Disputes & Escalations: Booking.com may escalate cases or compensate at their discretion.
• Genius Loyalty Members: May receive priority support or perks, but service policies remain largely the same.

Always read the cancellation/refund policies on your confirmation email.