Had an issue with

Shaver Shop

? Get a real response.

You can submit a complaint to Shaver Shop through several channels:

📞 By Phone (Fastest Resolution)
Call 1300 SHAVER (1300 742 837), Monday–Friday (9am–5pm AEST).
Inform the representative that you’d like to lodge a complaint and provide your order number, store location, and issue summary.

📧 By Email
Send your complaint to support@shavershop.com.au.
Include your name, contact details, order/receipt number, and photos if the issue involves a faulty product.

📝 Online Contact Form
Use the “Contact Us” form on the Shaver Shop website. Select an appropriate topic and clearly state that your message is a complaint so it’s prioritised.

🏬 In-Store
For in-store issues or product faults, you can speak directly to a store manager. They can process exchanges, refunds, or escalate your complaint on the spot.

💬 Social Media (Backup Only)
You may message Shaver Shop on Facebook for acknowledgement, but they’ll redirect you to official channels. Always use private messages and avoid sharing personal details publicly.

Keep note of any reference numbers, names of staff you speak to, and timestamps of your communication.

Shaver Shop’s complaint process typically follows these steps:

1. Acknowledgment
Phone complaints are addressed immediately. Email and form submissions are usually acknowledged within 1–2 business days.

2. Assessment
A customer service rep or store manager will review your complaint. They may request extra information or photos. For faulty items, you may be asked to bring the product in for assessment.

3. Resolution Offer
Depending on the issue, Shaver Shop may offer:
‍
• Refund for defective products or delivery issues
• Replacement of faulty items (often immediate in-store)
• Repair for items under manufacturer warranty
• Correction for service errors (e.g., missing items, billing mistakes)
• Apology and goodwill gesture in cases of poor service

4. Communication
You’ll receive updates via your initial contact method. Ongoing issues may be handled by a dedicated agent or manager.

5. Timeline
Most complaints resolve within a few days. Complex issues like lost parcels or warranty assessments may take 1–2 weeks.

6. Escalation
If unsatisfied, you can request a manager review or escalate to head office for further support.

Typical Shaver Shop complaint themes include:

Faulty Products & Safety Issues
Electrical grooming devices malfunctioning, batteries failing early, or appliances becoming unsafe. Issues may escalate if staff incorrectly direct customers to manufacturers instead of assisting.

Warranty & After-Sales Difficulties
Some customers report inconsistent enforcement of warranty policy or being told items aren’t covered when they should be under Australian Consumer Law.

Online Order & Delivery Problems
Complaints include delayed deliveries, missing parcels, incorrect products received, and lack of tracking updates during busy periods.

Customer Service & Communication
Occasional unhelpful in-store staff, slow email responses, or support failing to follow through can cause frustration.

Returns & Exchange Confusion
The 21-day change-of-mind return rule and hygiene restrictions sometimes cause misunderstandings, especially when packaging is slightly damaged or products have been lightly used.

Pricing & Promotions Issues
Less common but includes coupon codes not applying, price changes, or unclear promotional terms.

These complaint categories help you understand what’s normal and what Shaver Shop has handled before.