Think Fantastic Furniture should've price matched? Let's find out.
Fantastic Furniture price match eligibility criteria - what qualifies for a match?
Fantastic Furniture promises unbeatable value through its Low Price Guarantee, if you find a lower price on an identical item, they’ll beat it by 20%.
To qualify, your situation must meet these conditions:
- Identical Product: The product must be exactly the same: same brand, model, manufacturer, process, and warranty coverage.
- Available & In Stock: The competitor’s product must be available for immediate purchase, No backorders, pre-orders, or “coming soon” listings.
- Competitor Type: The competitor must be an Australian bricks-and-mortar retailer (a physical store). Online-only sellers or marketplace stores are excluded. However, an online retailer with physical stores in Australia can qualify.
- Product Stocked by Fantastic: Fantastic will only match items they sell, they won’t match products not carried in their range.
- Comparable Conditions: Both stores’ offers must be identical in every way, including bundled extras or promotions.
💡 Note: “Online Exclusive” items sold by Fantastic Furniture are not eligible for the price beat. These special online-only ranges are excluded from the guarantee.
When all conditions are met, Fantastic Furniture will beat the competitor’s price by 20%, giving you an even better deal than the lowest advertised price in Australia.
How to request a price match at Fantastic Furniture
Claiming Fantastic Furniture’s 20% price beat is easy, you just need to bring proof of the lower price before you buy.
Here’s how to do it step by step:
- Find a cheaper identical item: Look for the same piece of furniture (same make and model) being sold at a lower price by another Australian store.
- Gather your proof: Fantastic requires physical or digital evidence of the competitor’s price. Acceptable proof includes:
- Printed catalogues or advertisements showing the item and price.
- Screenshots or photos of the competitor’s website showing the product name, price, and date.
- An official written quote or email from the competitor.
- Printed catalogues or advertisements showing the item and price.
Ensure your evidence shows the competitor’s name, product details, and that the price is current.
- Visit your nearest Fantastic Furniture store: Bring your proof before you purchase. Tell the team member that you’d like to use the Low Price Guarantee.
- Verification process: The staff will confirm that:
- The competitor’s item is identical.
- The price is valid and current.
- The competitor’s store is eligible (Australian, physical presence). They may check the competitor’s website or call the store to verify.
- The competitor’s item is identical.
- Receive your price beat: Once approved, the team will beat the competitor’s price by 20%. For example, if the competitor’s price is $1000, you’ll pay $800 at Fantastic Furniture.
- Complete your purchase: Pay the reduced amount, and you’ll still receive full warranty and after-sales support.
💡 Tip: The Low Price Guarantee is designed to be used before purchase, not after. Make sure to bring your proof to the store before you pay.
Fantastic Furniture accepted competitors & required proof
Fantastic Furniture’s 20% price beat applies to Australian furniture retailers with physical stores.
Accepted Competitors:
- National chains such as IKEA, Amart Furniture, Harvey Norman, Freedom, or Forty Winks.
- Regional and independent furniture stores that operate physical showrooms.
- Department stores that sell furniture, provided they have retail outlets.
Excluded Competitors:
- Online-only retailers without Australian stores.
- Marketplace listings (e.g., eBay, Amazon Marketplace, Facebook Marketplace).
- Wholesalers, resellers, and trade-only suppliers.
Proof Requirements:
To validate your request, bring one of the following forms of evidence:
- A printed catalogue, mailer, or advertisement from the competitor.
- A photo or screenshot of the competitor’s website (showing the item, price, and competitor’s name).
- A written quote or email from the competitor’s sales team.
- A dated receipt from the competitor if you’ve recently purchased the item there.
Your documentation must clearly display the product, price, competitor, and current validity of the offer. The team may keep a copy or take a quick photo for internal records.
Exclusions & limitations - when price matches are not allowed at Fantastic Furniture
Fantastic Furniture’s Low Price Guarantee comes with sensible exclusions to ensure fair comparisons:
- Clearance or liquidation sales: Prices from “closing down,” “liquidation,” or “floor stock” events are excluded.
- Non-retail or wholesale pricing: Bulk orders, trade prices, or second-hand goods do not qualify.
- Manufacturing & warranty differences: The item must have the same build, specifications, and warranty length - if it doesn’t, it’s not identical.
- Online Exclusives: Items marked “Online Exclusive” from Fantastic Furniture are excluded from the 20% beat.
- Out of stock: The competitor’s product must be available for immediate purchase. No pre-orders or “rain checks.”
- Retail quantities only: Price matches apply to household quantities, not commercial bulk purchases.
- No stacking promotions: You can’t combine the 20% beat with other discounts or sales (like “10% off storewide” offers).
💡 Remember: Fantastic Furniture focuses on “normal retail vs. normal retail.” If the competitor’s price comes from a clearance or trade deal, it won’t qualify, but for standard advertised prices, the 20% beat applies confidently.
Fantastic Furniture requests sent through Ajust
Recent Fantastic Furniture price match experiences
“Already the cheapest” – Many customers say Fantastic’s prices are so competitive that price matching isn’t often needed. One shopper noted on a forum, “Fantastic is already the cheapest you can get.”
“Technicality refusal” – A customer once tried to match a bookshelf that seemed identical to IKEA’s version. The staff refused, claiming slight differences in design or finish. It’s a reminder to ensure there are no arguable product variations before making your claim.
“Easy process in-store” – Some shoppers have reported receiving spontaneous discounts in-store when asking about competitor prices, even without an official request. Fantastic Furniture’s sales culture supports offering value, which means they often apply the guarantee quickly if the proof checks out.
Fantastic Furniture Price Match FAQs
Official Fantastic Furniture Price Match Policies & Support Links
- Low Price Guarantee Policy: Fantastic Furniture Price Promise – Full details on the 20% beat, eligibility, and exclusions.
- Terms & Conditions: Low Price Guarantee T&Cs – Official policy listing identical product and in-stock requirements.
- Find a Store: Fantastic Furniture Store Locator – Locate your nearest store to present your proof and claim your 20% beat.
- Customer Support: Use the Contact Us page or call 1300 356 292 for clarification about eligible competitors.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.