Still waiting on a Sephora refund?
Can you get a refund from Sephora? Check eligibility first
- Change of mind: Returns accepted within 30 days if items are unopened, unused, and in original packaging. Dyson products are an exception - lightly used items can be returned within 30 days with proof of purchase.
- Proof of purchase required: Receipt, order confirmation, Beauty Pass record, or bank statement must be provided.
- Non-returnable items: Marked “non-returnable” products, Sexual Wellness items (if opened), and partial bundles/sets cannot be refunded.
- Damaged, faulty, or allergic reactions: Eligible for refunds or store credits (even if opened) with proof (photos or doctor’s note may be required).
- Sets/bundles: Must be returned in full, no partial returns.
How to get a refund from Sephora
- Online purchases:
- Submit a request via Sephora’s online return form.
- Provide your order number, product details, reason for return, and photos (if faulty).
- Sephora covers postage, use their free AusPost label.
- Submit a request via Sephora’s online return form.
- In-store purchases: Bring the product plus proof of purchase to any Sephora store. Staff will check condition and process an immediate refund (to card/Afterpay) or store credit.
- Limitations: PayPal and Klarna purchases can’t be refunded in-store. Instead, you’ll receive store credit or must return by mail to have funds refunded back to those accounts.
Sephora’s refund timeframe - how long it takes
- Mail returns:
- 2–7 days: parcel reaches warehouse.
- 3–8 business days: Sephora inspects and processes refund.
- 2–5 business days: bank posts funds to your account.
- 2–7 days: parcel reaches warehouse.
- In-store returns:
- Refund initiated immediately.
- Typically posts to your account in 2–5 days.
- Refund initiated immediately.
👉 Expect refunds in 1–3 weeks total via mail, or under a week with in-store card refunds. Sephora advises allowing up to 30 days during peak periods.
Sephora’s refund methods - how you'll get your money back
- Original payment method: Refunds return to the same card, PayPal, Afterpay, or Klarna account.
- Store credit/gift card: Offered as an alternative, or required for PayPal/Klarna in-store returns.
- Split payments: Refunds are issued proportionally to each method used (gift card + card, etc.).
- Currency: Refunds always in AUD, matching the original purchase currency.
Common refund issues with Sephora
- Opened/used items: Not refundable for change of mind (except Dyson).
- Missing proof of purchase: Refunds denied without receipt, order number, or Beauty Pass record.
- Missing packaging or set items: Bundles must be returned complete. Free gifts must also be included.
- Missed 30-day deadline: Returns outside this window usually refused.
- Delays: Processing delays during busy sale periods. Follow up with order + tracking details if refunds exceed 2 weeks.
Sephora cases submitted through Ajust
I asked Repco for a refund on 20 December after being told it would be processed electronically within five days. Weeks passed and nothing arrived. I kept getting bounced between Repco and my bank, with no one taking ownership. It was exhausting chasing my own money and left me feeling completely stuck and ignored. - Taylor
I bought a knock sensor from Repco that turned out to be faulty and caused extra time and cost just to diagnose the issue. It was a critical part, so when it failed, everything stopped. I asked for a full refund because the product simply didn’t work, and I shouldn’t be out of pocket for a defective item. - Peter
We were told our alternator refund had been processed, but after nearly a week there was still no sign of the money. There was no update or clear explanation, just silence. It’s frustrating when you’re told a refund is done, but you’re left waiting and wondering if it will actually arrive. - Claire
Customer experiences with Sephora refund cases
Hassle-free return: Customer returned unopened foundation in-store, refunded on the spot.
Lightly used item: Rare Beauty foundation exchanged for store credit despite being opened as a goodwill exception.
Refund delay: An online refund took nearly a month during peak sales. It was resolved only after follow-ups.
How Sephora Refund Policy Compares to Competitors
- Mecca: Same 30-day window but more flexible on gently used products. Faster refund times (~4 days vs Sephora’s 2–3 weeks).
- Adore Beauty: Generous 120-day return window, but online only - slower without in-store option.
- Priceline: Stricter - generally no returns for change of mind on cosmetics. Sephora is more transparent and customer-friendly.
- Myer/David Jones: Similar 30-day policy, sometimes more lenient on gently tried items. Sephora provides stronger specialist support in-store.
Sephora Refund FAQs
Can you get a refund from Sephora if you change your mind?
Yes, Sephora accepts change-of-mind returns within 30 days if items are unopened, unused, and in original packaging. This applies to most beauty products bought in-store or online in Australia. Dyson products are a key exception, as lightly used items can still be returned within 30 days with proof of purchase. If packaging is missing or the product is used, change-of-mind refunds are usually refused.
What proof do you need to get a Sephora refund?
You must provide proof of purchase to get a Sephora refund. Accepted proof includes a receipt, online order confirmation, Beauty Pass purchase history, or a matching bank statement. Without proof, Sephora will generally deny refunds, even if the item is unused. Keeping digital receipts or linking purchases to your Beauty Pass makes returns faster and avoids disputes at the counter or online.
How long does a Sephora refund take to process?
Sephora refunds usually take under a week for in-store returns and one to three weeks for mail returns. In-store refunds are processed immediately but still take two to five business days to appear in your account. Mail returns take longer due to shipping, inspection, and bank processing. During major sales, Sephora advises refunds may take up to 30 days.
What items can’t be refunded at Sephora?`
Sephora does not refund marked non-returnable items, opened sexual wellness products, or partial sets and bundles. Change-of-mind refunds are also refused for opened or used cosmetics, except Dyson products. Sets must be returned in full, including free gifts. Missing packaging, missing items, or returns outside the 30-day window are common reasons refunds are denied.
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