Still waiting on a

LG

refund?

Wondering if your LG product qualifies for a return or refund? Here are LG Australia's eligibility guidelines clearly outlined:

• 14-Day Change of Mind Returns:
  
  
  • Available if purchased from LG Online Store.
    
    
  • Product must be unopened, unused, in pristine condition.
    
    
  • Original packaging and seals intact.
    
    
• Faulty or Damaged Products:
  
  
  • Eligible for return, replacement, or refund at any time within the warranty period.
    
    
  • Major product failures entitle you to choose a replacement or full refund.
    
    
• Used or Opened Products:
  
  
  • Only eligible if defective.
    
    
  • Change-of-mind returns aren't allowed once opened or used.
    
    
• Packaging & Accessories:
  
  
  • Ideally returned with all original packaging and accessories.
    
    
  • Faulty returns without original packaging may still be accepted with sufficient protective packing.
    
    
• Special Promotions & Exclusions:
  
  
  • Check specific promotional terms, as some LG products have special return guarantees (e.g. Money Back Guarantee promotions).
    
    
  • Software or downloadable items aren't returnable once downloaded.
    
    

Requesting a refund from LG Australia is straightforward if you follow these clear steps:

1. Contact LG Customer Care:
   Call 1300 54 22 73 (Option 5), or use the LG website chat.
   
   
2. Lodge Your Return Request:
   Provide your order number, reason for return, and evidence (photos/videos) for faulty items. Email proof of purchase and documentation promptly.
   
   
3. Await Return Authorisation:
   LG will provide specific instructions (e.g., shipping labels, courier pickup, or drop-off at a service centre). Don’t return without LG’s authorisation.
   
   
4. Prepare the Product for Return:
   
   
   • Reset electronic devices to factory settings.
     
     
   • Pack securely in original packaging (mandatory for change-of-mind returns).
     
     
   • Include all accessories, documentation, and return authorisation/reference number.
     
     
5. Send or Hand Over the Item:
   Use LG’s provided method (prepaid Australia Post labels or arranged courier). Keep your tracking receipt or proof of dispatch.
   
   
6. Receive Confirmation & Refund:
   LG inspects the returned item and issues your refund or replacement after verification. You'll get an email confirmation of your refund.
   
   

Note: If purchased from a retailer, initiate the return with the retailer first for faster resolutions.

Here’s how quickly you can expect LG Australia to process your refund:

• Typical Processing:
  
  
  • Refunds usually issued within 8 business days after LG receives and inspects the returned item.
    
    
• Maximum Processing Time:
  
  
  • LG guarantees refunds within a maximum of 30 days from receipt and confirmation of entitlement.
    
    
• Influencing Factors:
  
  
  • Payment method (cards or PayPal refunds typically process faster).
    
    
  • Assessment complexity (minor repairs or inspections might slightly extend timeframes).
    
    

If you don’t see your refund within 10 business days of confirmation, promptly contact LG Customer Care with your reference number.

LG Australia ensures refunds are convenient, secure, and reliable via:

• Original Payment Method (default):
  Refunds return to the original credit/debit card, PayPal, or Buy Now Pay Later service used.
  
  
• Afterpay & PayPal:
  Refunds processed directly through Afterpay or PayPal (according to their rules).
  
  
• Gift Cards/Store Credit:
  Refunds for purchases made with store credit or gift cards typically returned as new credit.
  
  
• No Cheque or Cash Refunds:
  All refunds are electronic for your security and convenience.
  
  
• Partial Refunds:
  If returning one item from a bundle, refunds reflect that item's prorated cost, including shipping (if applicable).
  

LG provides clear confirmation emails when refunds are processed, ensuring full transparency.

Avoid these frequent issues when requesting a refund from LG Australia:

• Opened or Used Products (Change-of-Mind):
  LG strictly rejects change-of-mind returns for opened/used items.
  
  
• Incomplete or Incorrect Packaging:
  Ensure products are returned with original packaging, especially for change-of-mind returns.
  
  
• Delays & Communication Issues:
  Stay proactive - promptly follow up if delays occur or if communication lapses.
  
  
• Inspection & Minor Fault Disputes:
  LG might choose repair over refund if the fault is minor. Clearly assert your rights for major failures.
  
  
• Shipping & Courier Issues:
  Retain all shipping receipts/proof of return dispatch to safeguard against transit issues.
  
  

Always document your interactions, maintain patience, and escalate clearly and confidently if necessary.