Experiencing

Engie

outages? You’re not alone.

1. ENGIE Outage Information Page: ENGIE – Power Outages, Faults & Emergencies lists every state’s distributor and 24/7 outage hotlines.
   
   
2. Distributor Outage Maps:
   
   
   • Ausgrid Outage Map – NSW
     
     
   • Energex Outage Finder – QLD
     
     
   • SA Power Networks Outages – SA
     
     
   • Powercor Outages – VIC
     
     
3. ENGIE MyAccount/App: May display alerts during major events.
   
   
4. Social Media: ENGIE AU Facebook & ENGIE AU on X for outage news.

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• Call Your Distributor First: They own and repair the network. Find the correct number via ENGIE’s Outages Page.
  
  
• For Retail Support: Call ENGIE Customer Service on 1800 009 141 (Contact ENGIE) – Mon–Fri 8am–7pm, Sat 9am–6pm AEST.
  
  
• In an Emergency: For fallen powerlines or strong gas smells, call 000 immediately.

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• Feb 13, 2024 – VIC/NSW Storms: Over 530,000 in VIC lost power due to severe winds & lightning.
  
  
• March 2024 – SA Yorke Peninsula: Transmission fault caused regional blackout.
  
  
• Common Causes: Extreme weather, infrastructure faults (e.g., transformer failures), and planned maintenance.
  

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• Minor outages: 2–4 hours for local faults.
  
  
• Major storms: 1–3 days depending on damage severity.
  
  
• Gas supply issues: Often resolved same day once repairs are safe.
  
  
• Retail system issues: Resolved within hours by ENGIE’s IT teams.
  
  
• Restoration updates: Posted on distributor outage maps & ENGIE AU Facebook.
  

• ENGIE – Power Outages, Faults & Emergencies
  
  
• ENGIE – Contact Us
  
  
• ENGIE AU Facebook
  
  
• ENGIE AU on X (Twitter)
  
  
• Ausgrid Outage Map – NSW
  
  
• Energex Outage Finder – QLD
  
  
• SA Power Networks Outages – SA
  
  
• Powercor Outages – VIC