Had an issue with Qatar Airways? Get a real response.
Ajust helps you send a clear complaint to
Qatar Airways
that actually gets through. No dead ends, just action.
80% Success
30X Faster
2X Better Results
AI-sourced. Human-edited. Made clear for you.
How to submit a complaint with Qatar Airways
You have several ways to lodge a complaint with Qatar Airways:
- Phone Support (24/7): Call +61 2 8320 1015 in Australia or +974 4023 0000 globally. Have your booking reference ready.
- Online Form: Use the Help & Contact page to submit complaints in writing.
- Email: Send detailed complaints (with booking reference, flight details, receipts) to tell-us@qatarairways.com.qa.
- Baggage Issues: Use the Haqiba baggage portal or email qrbaggageservices@qatarairways.com.qa.
- Mobile App & Social Media: DM @QatarAirways or @QRSupport for urgent matters.
Tip: Stay polite and concise. Record agent names, dates, and reference numbers (these help if you escalate).
- Acknowledgement: You’ll get a case reference number. Written complaints are acknowledged within 30 days.
- Investigation: Customer Care assigns your case to the relevant department (baggage, refunds, ticketing). They may request more details.
- Timeline: Qatar commits to providing a substantive response within 60 days. Straightforward refunds may resolve sooner. Complex baggage claims can take weeks.
- Resolution: Outcomes include refunds, re-bookings, reimbursement of expenses, or baggage compensation.
- Communication: Updates usually come by email or phone. Always keep your case number for follow-ups.
Common complaints against Qatar Airways
- Delays & Cancellations: Missed connections, poor communication, out-of-pocket expenses.
- Baggage Issues: Lost, delayed, or damaged bags; claims sometimes denied if not reported immediately.
- Refund Delays: Some passengers wait months for refunds after cancellations.
- Customer Service Gaps: Long hold times, unhelpful scripted replies.
- Unexpected Fees: Strict carry-on weight rules, surprise seat selection charges.
- In-Flight Service: Isolated complaints about rude staff or poor catering.
- Loyalty Program: Missing Privilege Club miles or upgrade issues.
Complaints submitted through Ajust
How other consumers Qatar Airways complaints got resolved
Refund Delays Paid After A Public Post: A refund delayed 4 months was processed after the customer raised it publicly on TripAdvisor.
Tarmac Delay → Social Media Escalation: A passenger tweeted during a long delay. Qatar’s team phoned them directly and arranged help on arrival.
Lost Bag + CEO Office Escalation: After slow baggage updates, an email to senior staff triggered daily updates, recovery, and points as a goodwill gesture.
- Ask for a Supervisor/Case Review: Request escalation if Qatar's frontline support doesn’t resolve your issue.
- Contact Senior Customer Care: Escalate politely by referencing your case number and explaining why you need a higher-level review.
- External Escalation:
- U.S. DOT: For flights to/from the U.S., file with the Department of Transportation.
- EU Claims: For flights departing the EU, use EU261 passenger rights channels.
- Australia: Qatar isn’t covered by the Airline Customer Advocate. Instead, you can report breaches of consumer guarantees to the ACCC or your state’s Fair Trading.
- U.S. DOT: For flights to/from the U.S., file with the Department of Transportation.
- Legal Action: For significant losses, small claims or arbitration may be possible depending on jurisdiction.
- ACCC (Australia): Report breaches of Australian Consumer Law (e.g. refunds not honoured).
- Fair Trading/Consumer Affairs: Lodge state-based complaints (NSW, VIC, QLD etc.) for mediation.
- US DOT: Handles unresolved complaints for U.S. flights.
- EU National Enforcement Bodies: Escalate EU261 claims for flights departing Europe.
- Qatar Civil Aviation Authority: Oversees Qatar Airways globally (last resort for international cases).
⚖️ Even as a foreign airline, Qatar Airways must respect consumer laws in the markets it sells tickets.
- Contact Form: Submit a Complaint
- Customer Care Email: tell-us@qatarairways.com.qa
- Australia Phone: +61 2 8320 1015
- Global Phone: +974 4023 0000
- Baggage Portal: Haqiba Tracking
- Customer Commitment: Service Commitment Policy
- Refund Status: Select “Check Refund Status” on the Contact page.
- US DOT Complaint Form: Submit Here
- EU Passenger Rights: EU Air Passenger Rights
Qatar Airways Complaints FAQs
You’ve done your part, now it’s time to hold Qatar Airways accountable.
Take the final step and submit a complaint that gets seen and responded to.