Had an issue with

Fantastic Furniture

? Get a real response.

There are several easy ways to submit a complaint to Fantastic Furniture:

• Phone: Call 1300 004 919 (Mon–Fri) to speak directly with their Customer Care team. Have your order number, receipt, and product details ready for a faster experience.
  
  
• Online Form: Use the Submit a Request form on their website. Select the relevant topic (e.g., "order issue" or "product concern") and include all relevant info. You'll receive a confirmation and follow-up via email.
  
  
• Live Chat: Available on their website during business hours. A live agent can help log your complaint or provide next steps.
  
  
• In-store: Visit or call the store you purchased from. Store staff or managers can often resolve issues like damaged items or delivery problems on the spot.
  
  

💡 Tip: Complaints are often handled fastest when submitted directly to the store of purchase. Keep receipts and product details handy no matter which method you use.

Once you submit your complaint, Fantastic Furniture acknowledges it via email or phone (depending on how you submitted it). You’ll often get a case reference number for follow-up.

• The Customer Care team or relevant department (e.g., Warranty or Product) will investigate your case.
  
  
• They may ask for more info - like photos of damage or product serial numbers - to assess the issue.
  
  
• For product faults, the resolution could be a repair, replacement, or refund, based on Australian Consumer Law (ACL).
  
  
• For delivery or service problems, they may redeliver at no charge, issue a credit, or offer another remedy.
  
  

⏱ Resolution timeframes:

• Simple issues: 1–7 days.
  
  
• More complex complaints (custom orders, warranty claims): up to 30 days (you’ll be kept updated).
  
  

You may be assigned a dedicated case consultant, and communication is ongoing. If you ever feel left in the dark, call or reply to your case email to request an update.

These are the most common issues reported by customers:

• Delivery delays: Especially for large items like sofas or beds. Many customers report waiting weeks beyond quoted timeframes, with limited updates.
  
  
• Stock issues: Items may appear “in stock” online but are actually on backorder, with little notice until after purchase.
  
  
• Product quality: Some furniture items arrive with damage or develop faults quickly, e.g., collapsed sofa legs, scratched panels, or beds that can’t be assembled properly.
  
  
• Customer service frustrations: Difficulty getting through on the phone, unreturned emails, or long chat wait times. Service varies by location.
  
  
• Refund or return problems: Some customers report delays in getting refunds after returns, or pushback when trying to exchange faulty items.
  
  
• High delivery fees: Especially when pickup isn’t available, some customers feel forced into costly delivery charges.
  
  

🎯 Pro tip: Double-check delivery timeframes, confirm stock status before ordering, and inspect items immediately after delivery to catch issues early.