Trying to cancel

Canva

? Avoid the runaround.

Canva subscriptions (including Canva Pro) can be cancelled at any time, with no lock-in contracts or minimum terms. This applies to monthly plans, annual plans, and free trials.

Key conditions to understand before cancelling:

• Cancel anytime: You’re free to cancel your Canva subscription whenever you choose.
• Access until period end: After cancelling, you keep access to Pro features until the end of your current billing period.
• Free trials: If you’re on a free trial, you must cancel before the trial ends to avoid being charged. Cancelling at least 24 hours before trial expiry is recommended.
• No automatic refunds: Canva subscription fees are generally non-refundable once a billing period has started.
• App store subscriptions: If you subscribed via Apple App Store or Google Play, you must cancel through those platforms. Cancelling inside Canva alone will not stop billing.
• Canva Print orders: Physical print orders can only be cancelled before they enter production or shipping. Once printing starts, cancellation may no longer be possible.

In short, Australian Canva users can cancel subscriptions or eligible print orders at any time. Just be mindful of trial deadlines, renewal dates, and print production status.

The cancellation process depends on how you subscribed.

Cancel a Canva Pro subscription (direct via Canva)

1. Log in to your account at https://www.canva.com.
2. Click your profile photo (top-right) and select Account settings.
3. Go to Billing & plans (or Payments & billing).
4. Under your current plan, click Cancel plan.
5. Follow the on-screen prompts and confirm cancellation.
6. You’ll see confirmation that your plan will end at the close of the billing period.

No phone call or email is required — cancellation is fully self-service.

Cancel a Canva subscription via Apple App Store

1. Open Settings → Apple ID → Subscriptions on your iPhone or iPad.
2. Select Canva.
3. Tap Cancel Subscription and confirm.

Cancel a Canva subscription via Google Play

1. Open the Google Play Store.
2. Tap your profile icon → Payments & subscriptions → Subscriptions.
3. Select Canva.
4. Tap Cancel subscription and confirm.

Cancel a Canva Print order

• Log in and open Order history, or use the link in your order confirmation email.
• If the order is still processing, submit a cancellation request via Canva Support.
• Once cancelled, eligible print orders are refunded in full.

• Subscription cancellations: Take effect at the end of your current billing cycle.
• Monthly plans: Cancel before your next billing date to avoid another charge.
• Annual plans: Cancel before the annual renewal date to stop auto-renewal.
• Free trials: Cancel before the trial expires (ideally 24 hours early) to avoid charges.
• Print orders: Must be cancelled before production or shipping begins.

Cancelling mid-cycle won’t refund unused time, but it will stop future charges.

• No cancellation fees: Canva does not charge exit or termination fees.
• No admin charges: Cancelling is free.
• Prepaid plans: Annual subscriptions are paid upfront and typically not refunded.
• Trial conversions: If a free trial converts to paid, the charge stands unless refunded as a courtesy.
• Print orders: Eligible cancellations receive a full refund, with no handling fees.

The only cost of cancelling is any prepaid time already committed.