AGL
 outage and service status resources

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AGL
outage and get answers from their team quickly.

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Edited by:
Ajust Content Team
Last updated:
July 18, 2025
AI-sourced. Human-edited. Made clear for you.
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AGL
Outages

AGL
 outage and service status resources

Edited by:
Ajust Content Team
Last updated
July 18, 2025
Our AI curates essential insights from across the web, while our expert human writers craft the content so that it's clear and easy to understand.

Is There an Outage with
AGL
 Right Now?

How to check
AGL
 outage status

Follow these steps to confirm if there’s an outage and who’s responsible:

  1. Identify the Affected Service
    • Power or Gas? Check with your local energy distributor.

    • Internet or Mobile? Use AGL’s telecom status page.

  2. Check Your Local Distributor’s Outage Map
  3. Visit AGL’s Power Outages Page
     Go to AGL’s power outage hub for guidance and distributor links by region.

  4. Check AGL’s Network Status Page
     For internet/mobile, visit AGL’s network status dashboard. It lists known disruptions and maintenance events.

  5. Check NBN or Mobile Partner Status (if needed)
     If on AGL NBN, use the NBN Co outage checker. AGL mobile uses Telstra’s infrastructure. Check Telstra status if needed.

  6. Monitor DownDetector or News
     In major storms or events, DownDetector and local news can provide real-time user reports and updates.

  7. Still Unsure? Contact AGL
     Call 131 245 or use AGL’s live chat to confirm if your area is impacted.

How to report a
AGL
outage

Here’s how to get the right help quickly:

⚡ Electricity or Gas Outage?

Report these directly to your local distributor. Find the emergency contact on your AGL bill or use AGL’s Power Outages page.

  • Electricity Faults: Call your distributor’s 24/7 line.

  • Gas Emergencies: Call your gas distributor. For gas leaks, call 000 first.

🌐 AGL Internet or Mobile Issues?

  • Call 131 245 (AGL telecom support).

  • Describe your issue (e.g. no NBN, no mobile service).

  • Get a support ticket number for follow-up.

💬 Prefer to Chat?

Use AGL’s Live Chat or mobile app to message support, especially during busy periods or large-scale outages.

Recent
AGL
Outages & Causes

🔌 Feb 13, 2024 – VIC Statewide Power Outage

Extreme thunderstorms knocked out AGL’s Loy Yang A generator and key transmission towers. Over 530,000 customers were affected. Some regions were dark for up to a week.

🌧️ Jan 17–18, 2025 – NSW Storm Outages

Severe winds and rain caused outages for 200,000+ customers in Sydney and Newcastle. Crews worked through the night to restore power.

🔥 Summer Load Shedding (SA, 2024)

Record-breaking heat forced planned outages to prevent grid collapse. AGL customers experienced 1-hour power cuts on extreme-heat afternoons.

💻 Late 2023 – AGL Internet Outage

A misconfigured update disrupted NBN services for AGL broadband customers in WA and VIC for nearly a full day.

Common Causes:

  • Severe storms (lightning, wind, floods)

  • Grid/equipment failures (e.g. transformer fires)

  • NBN faults or telecom routing issues

  • Maintenance/upgrades (planned outages)

How long does it take for
AGL
 to fix an outage?

🕒 Electricity – Minor Faults

Resolved within 2–4 hours, often same day. Crews replace blown fuses, reroute circuits, or fix minor grid issues.

⚠️ Electricity – Major Incidents

May take 12–72 hours depending on damage. In extreme cases (e.g. storms in VIC 2024), full restoration can exceed 7 days.

🔥 Gas Supply Issues

Typically restored within hours, unless a major pipeline issue is involved. For leaks, repair crews are dispatched immediately.

🌐 AGL Internet/Mobile Outages

  • Minor faults: 1–6 hours

  • Wider network issues: Up to 12+ hours, depending on NBN or partner fixes

AGL keeps customers informed with updates via SMS, email, or app notifications.

Official
AGL
 Outage Resources & Links

Real
AGL
 Complaints Submitted Through Ajust

AGL disconnected my power even though I had an arrangement in place. They said it wasn’t “official” and left me without electricity, food, or phone access. I rely on Centrelink and had been making payments-this was cruel and unnecessary. I felt humiliated and scared. - Eloise

AGL promised my electricity would be reconnected by 6 pm, but it never was. I lost all the food in my fridge-$300 worth-because I believed them. I feel lied to and powerless, especially after they admitted the promise was incorrect. Still no compensation. - Jakson

After three failed attempts to get my gas connected with AGL, I was left without a working service in my new home for months. Each time they cancelled without telling me, and I had to chase them just to start over again. It made settling in incredibly stressful. - Jenita

AGL charged us over $1000 just for disconnecting our gas. The actual job took less than an hour, and it’s hard to believe such a fee is justifiable. It felt like a penalty for trying to leave, not a fair cost for service. - Julie

AGL
Outage FAQs

How do I check if there's an AGL power, gas, or internet outage in my area?

To check an AGL outage, first confirm the service type, then check the relevant distributor or AGL status page. For electricity or gas, your local energy distributor’s outage map is key-find them via your AGL bill or the AER network lookup tool. For internet or mobile, use AGL’s network status dashboard. You can also consult NBN Co or Telstra (AGL’s mobile partner). In major events, check DownDetector or news reports.

How do I report an AGL outage or service disruption?

Report electricity or gas issues to your local distributor, not AGL directly. Emergency contacts are on your AGL bill or outage page. For internet or mobile issues, call AGL Telecom on 131 245 or use their app or live chat. Clearly describe the problem and request a ticket number for follow-up. In urgent cases like gas leaks, always call 000 first.

How long does it usually take AGL to fix outages?

Most minor electricity or internet faults are fixed within hours, while major events can take days. Electricity issues are typically resolved in 2-4 hours, but storm-related or large-scale faults may take 12-72 hours or longer. Gas issues are usually repaired quickly unless pipelines are impacted. Internet and mobile disruptions vary based on whether it's an AGL, NBN, or Telstra issue.

What are the most common causes of AGL outages?

AGL outages are mostly caused by storms, grid failures, telecom faults, or planned maintenance. Severe weather is the top trigger, especially lightning, wind, or floods. Equipment failures, transformer fires, and misconfigured updates can also cause blackouts or internet loss. Planned upgrades may also result in temporary outages-these are usually announced in advance via AGL notifications.

Need your
AGL
service restored now?

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AGL

today.

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