Trying to cancel

OPSM

? Avoid the runaround.

OPSM allows cancellations in limited situations depending on what you purchased.

For product orders, once your order is confirmed (whether online or in-store) it generally can’t be changed or canceled. OPSM’s policy states that confirmed orders can’t be amended or cancelled, so if you change your mind, you’ll need to use their 30-day return policy after receiving the product.

Custom or prescription products are treated differently. If your order includes custom lenses or made-to-order eyewear, you can’t cancel once production begins. Any deposit you paid toward those products will be forfeited if you cancel after confirmation.

For standard in-stock items, you can return the product within 30 days of receiving it. OPSM’s 30-day returns apply to most non-custom eyewear and sunglasses.

For subscriptions, OPSM is far more flexible:

• Vision Plan (glasses subscription) can be canceled at any time, even within the 3-year term, with no penalty or cancellation fee.
  
  
• Subscribe & Save (contact lens subscription) can be canceled or paused anytime via your OPSM online account. No lock-in contracts, no fees.
  
  

For appointments such as eye tests or hearing checks, you can cancel or reschedule freely. Simply click the “cancel” or “reschedule” link in your confirmation email, or call 1800 626 300 to update your booking.

Cancelling an OPSM online order:
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Once confirmed, OPSM doesn’t allow online orders to be changed or cancelled, but you can still return most items within 30 days. To start a return, visit an OPSM store or contact Customer Care for a prepaid return label. Returns are free for eligible items. For custom prescription eyewear, speak directly with your OPSM store; deposits on made-to-order glasses are non-refundable if you back out.

If OPSM cancels your order because of stock shortages or verification issues, they’ll notify you and issue a full refund automatically.

Canceling OPSM Vision Plan:
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You can cancel your Vision Plan subscription in-store or by contacting Vision Plan support. Cancellation is free and immediate, with no penalty fees. OPSM will refund you for any unredeemed glasses or services you’ve paid toward. If you’ve used more benefits than you’ve paid for, you’ll just pay the difference.

Canceling OPSM Subscribe & Save:‍

To cancel your contact lens subscription:

1. Log in to your OPSM account.
   
   
2. Go to Your Account › Subscriptions.
   
   
3. Click Manage subscription, then scroll down and choose Cancel subscription.
   
   
4. Confirm the cancellation.
   

Cancellations take effect instantly, and future shipments and charges stop right away. You can also pause subscriptions instead of cancelling.

Canceling an OPSM appointment:‍

Click “cancel” or “reschedule” in your appointment email or call Customer Care (1800 626 300). OPSM does not charge any cancellation fee, though giving 24-hour notice is courteous.

For online orders, contact OPSM immediately if you need to cancel. They officially don’t allow cancellations post-confirmation, but occasionally a fast call can stop an order that hasn’t gone into production yet.

If you can’t cancel before dispatch, you can return most products within 30 days of delivery for a full refund. After 30 days, returns aren’t accepted unless the product is faulty.

If you purchased prescription glasses online and haven’t yet uploaded your prescription, you have 5 days to do so. If you miss that deadline, OPSM will automatically cancel your order and refund you — so this can act as an automatic cancellation safeguard.

Vision Plan subscriptions have no minimum term. You can cancel anytime, but if you want to avoid your next billing cycle, cancel before your next charge date.

For appointments, OPSM recommends canceling or rescheduling at least 24 hours in advance, though they won’t penalize same-day cancellations.

If you placed an online order for in-store pickup, you’ll need to collect it within 14 days of arrival. After 14 days, OPSM will cancel the order and issue a refund automatically. If the order remains uncollected after 30 days, it’s sent back to the warehouse and refunded.

OPSM does not charge any formal cancellation fees for eligible cancellations or subscription terminations.

For Vision Plan and Subscribe & Save, you can cancel anytime without penalty. If you’ve prepaid for benefits you haven’t used, OPSM refunds you for the unused portion. If you’ve used more than you’ve paid for, you simply pay the difference.

The only scenario where you might lose money is with custom or prescription eyewear. If OPSM has already started producing your custom lenses, they will retain your deposit when you cancel. This isn’t a fee, it’s a non-refunded payment for work already completed.

If OPSM cancels your order for reasons on their end (for example, an out-of-stock product or failed verification), you’ll get a full refund including shipping. If you cancel via the 30-day return process, OPSM covers return shipping with a free prepaid label, so you won’t pay postage.

There are no restocking fees or hidden charges on standard orders or subscriptions. The only real cost risk lies in canceling a custom-made order after it’s begun.