Still waiting on a

Bing Lee

refund?

Bing Lee’s refund and return policy is one of the strictest among major electronics retailers. They do not accept change-of-mind returns, meaning if you buy a product and simply change your mind, find a better price, or make the wrong decision, you won’t automatically get a refund or exchange.

Official policy wording: “Please choose carefully as Bing Lee does not accept return of goods because you change your mind or make a wrong decision.”

✅ Refunds for Faulty or Defective Products

Under Australian Consumer Law (ACL), Bing Lee must provide a repair, replacement, or refund if a product is faulty, unsafe, or not fit for purpose.

• Major faults entitle you to a refund or replacement (your choice).
  
  
• Minor faults will generally be repaired or replaced by Bing Lee or the manufacturer.
  
  
• You must provide proof of purchase such as a receipt, invoice, or bank record.
  
  
• The product should be returned with all accessories, manuals, and packaging intact.
  
  

🚫 No Refund for Change of Mind

If you decide you no longer want a product, Bing Lee doesn’t offer refunds for that reason. Some store managers may allow a goodwill return for unopened, brand-new items, but this is completely discretionary, not guaranteed.

If you’re uncertain before buying, take advantage of Bing Lee’s price match policy rather than assuming you can return the product later.

If your Bing Lee product is faulty or defective, here’s how to begin your refund process:

1. Contact Customer Service – Call 1300 980 399 or visit your local Bing Lee store.
   
   
   • If you purchased online, contact customer support first so they can create a case reference (Tracking Number) for your return.
     
     
   • This ensures your product is tracked and assessed properly.
     
     
2. Bring the Item to Store (if possible) – Take the product, all its parts, and your proof of purchase to any Bing Lee store.
   
   
   • The staff will inspect the fault and may send the item for assessment or repair.
     
     
   • You’ll receive documentation confirming your item has been logged.
     
     
3. Return by Mail (if instructed) – For online or remote purchases, Bing Lee may arrange a courier pickup or return label.
   
   
   • Always wait for approval and a case reference before sending anything back.
     
     
   • For confirmed faulty items, Bing Lee typically covers return postage.
     
     
4. Assessment and Outcome – The item may be tested by a technician or manufacturer to verify the fault.
   
   
   • If confirmed as a major fault, you can choose a refund or replacement.
     
     
   • For a minor issue, Bing Lee will repair or replace the item at its discretion.
     
     
5. Follow Up if Needed – If you haven’t received an update within two to three weeks, contact customer service again with your reference number.
   
   
   • If repairs take too long (over 30 days) or fail to fix the issue, you can insist on a refund under your ACL rights.
     

Refund timelines depend on how long it takes for the fault to be confirmed and approved.

• Fault verification and assessment: usually 1–2 weeks, depending on manufacturer response time.
  
  
• Refund processing: typically 3–5 business days once approved.
  
  
• Bank or payment processing: add another few days for funds to appear in your account.
  

In total, expect the full process to take about two to three weeks from the date you submit your faulty item.

💡 Tip: If you experience long delays, follow up regularly and remind Bing Lee that under ACL, you’re entitled to a refund or replacement if a repair takes an unreasonable time.

Bing Lee issues refunds through the same payment method you used for purchase:

• Credit or debit card refunds go back to the original card.
  
  
• PayPal or direct deposit refunds go to the same account.
  
  
• In-store cash purchases are refunded in cash.
  
  
• If you financed your order (e.g. Afterpay, Zip, or ZipMoney), the refund is managed through that provider and your payment plan will adjust automatically.
  
  

If your original account is closed or unavailable, Bing Lee may process the refund via EFT transfer or issue a store credit, but this is rare. Unlike some retailers, Bing Lee does not issue store credits for change-of-mind, only for confirmed refunds on faulty goods.

Here are the main refund problems customers have encountered:

• No Change-of-Mind Returns: Customers often expect a return window but discover Bing Lee doesn’t allow it. Always confirm before buying.
  
  
• Repair Before Refund: Bing Lee often chooses to repair items before offering refunds. This can cause delays, especially if manufacturers take time.
  
  
• Restocking Fees: In rare goodwill cases (like large appliances), a restocking fee may apply if a non-faulty item is accepted back.
  
  
• Communication Gaps: Bing Lee doesn’t have a public return portal, so follow-ups must be done by phone or email.
  
  
• Warranty vs Retailer Confusion: Bing Lee may refer customers to manufacturers, but remember, the retailer is responsible under ACL, not just the manufacturer.
  
  

🧠 Pro tip: Always record the names, dates, and details of your conversations. These notes help if you need to escalate the matter with Fair Trading.