Trying to cancel

Jetts Fitness

? Avoid the runaround.

Jetts Fitness offers flexible memberships with no lock-in contracts, meaning most members can cancel their gym membership at any time without penalties.

All new Jetts members receive a 10-business-day cooling-off period. If you cancel within the first 10 business days after joining, Jetts will refund all membership fees paid during that period. Joining fees or access card fees are typically non-refundable unless required by law.

To be valid, all cancellations must be submitted in writing. This can be done via a signed cancellation form at your home club, or by sending a written request by email or letter that clearly states your intention to cancel and includes your membership details.

Special conditions apply to paid-in-advance (PIA) memberships. If you’ve prepaid for a fixed term (such as 6 or 12 months), you generally can’t cancel mid-term for a refund unless cancellation is due to permanent illness or injury. In those cases, Jetts will refund any unused fees when supported by a medical certificate. Memberships can also be terminated in the event of a member’s death, with unused fees refunded to the estate.

Overall, Jetts’ “Freedom” direct-debit memberships are designed to make cancellation straightforward, with minimal restrictions and no hidden penalties.

Cancelling a Jetts Fitness membership is simple if you follow the official process:

1. Contact your home club
   Your cancellation must be handled by the Jetts club where you originally joined. The fastest option is visiting the gym during staffed hours and requesting a Membership Cancellation Form.
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2. Submit your cancellation in writing
   Complete and submit the cancellation form in person, or send a written request via email or letter. Make sure it clearly states that you want to cancel your membership and includes your full name and membership details.
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3. Ask for confirmation
   Always request written confirmation that your cancellation has been received and processed. If cancelling in person, ask for a copy of the signed form. If cancelling by email, request a confirmation reply.
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4. Follow up if needed
   Some members report slow email responses. If you don’t hear back within a reasonable time, call your club to confirm your cancellation has been actioned.

Once your cancellation is processed, your membership will end at the close of your current paid period.

Jetts processes cancellations quickly once written notice is received:

• Before 5pm on a business day: processed the same day
• After 5pm or on weekends: processed the next business day

There’s no fixed notice period (such as 28 or 30 days). Your membership simply runs until the end of the period you’ve already paid for, and no new charges should occur after your cancellation is processed.

To avoid being charged for another billing cycle, it’s best to submit your cancellation a few days before your next direct debit date. If you’re unsure when your next payment is due, ask staff at the time of cancellation.

If you cancel during the 10-day cooling-off period, your cancellation is immediate and eligible fees are refunded.

Jetts does not charge a cancellation or termination fee for standard no-lock-in memberships.

You may still be charged:

• Any membership fees already due for the current billing period
• Any outstanding or missed payments, including a $10 dishonour fee for failed direct debits

Once your cancellation is processed, no future membership fees should be deducted.

For paid-in-advance memberships, early cancellation does not usually result in a refund unless it’s due to a qualifying medical reason. Joining fees and access card fees are generally non-refundable after the cooling-off period.

Important: Do not cancel your direct debit without officially cancelling your membership, as this can result in unpaid fees or collection action.