Still waiting on a

Showpo

refund?

Refunds with Showpo are possible if you meet these conditions:

• Return window → Refunds to original payment method available within 7 days of delivery. Returns within 21 days get store credit only.
  
  
• Item condition → Items must be unworn, unwashed, with tags and hygiene seals intact.
  
  
• Exclusions → Cosmetics, lingerie, earrings, hats, hosiery, swimwear without seals, and final sale items are non-returnable (unless faulty).
  
  
• Proof of purchase → Order confirmation or receipt may be required.
  
  
• Faulty items → Covered under Australian Consumer Law. Refunds or replacements are offered beyond change-of-mind windows, and Showpo covers return shipping if confirmed faulty.
  

1. Start your return online → Use Showpo’s Returns Portal with your order number + email.
   
   
2. Select items & reason → Choose from dropdown (e.g., faulty, wrong size, change of mind). Upload photos if faulty.
   
   
3. Choose refund or credit → Ensure you select “Refund to original payment” if eligible (7 days). Past 7 days defaults to credit.
   
   
4. Pay for return shipping →
   
   
   • AU: ~$11.35 AUD label fee.
     
     
   • International: arrange own tracked postage at your cost.
     
     
5. Pack & send → Items must be secure, with tags intact. Ship to address provided (keep tracking info).
   
   
6. Processing →
   
   
   • Store credit: issued within ~48 hours of warehouse receipt.
     
     
   • Refunds: processed after inspection, then take 3–7 business days to reach bank/card.
     
     
7. Follow up if needed → Contact Showpo’s support team via live chat or info@showpo.com with your return reference.
   

• Refund initiation → Must be logged in portal within 7 days for cash refund.
  
  
• Shipping time → Domestic: ~1 week; International: longer depending on carrier.
  
  
• Warehouse processing → 1–2 days after arrival.
  
  
• Refund to bank/card → Typically 2–5 business days, up to 7 days depending on bank.
  
  
• Store credit → Issued within 48 hours of parcel being received.
  
  
• Afterpay refunds → Cancel future installments, refund past payments via Afterpay within a few days.
  

• Refund to original payment → Card, PayPal, or Afterpay (instalments cancelled/refunded).
  
  
• Store credit → Available up to 21 days from delivery. Valid 12 months. Sometimes offered at 110% value as incentive.
  
  
• Exchange → No direct exchanges. Instead: return for refund/credit, then repurchase.
  
  
• Gift card payments → Refunded back as store credit, not cash.
  
  
• Currency → Refund issued in original purchase currency; banks handle exchange rate differences.
  

• Missed refund window → Past 7 days = credit only. No cash refunds.
  
  
• Portal defaults to credit → Some users mistakenly choose store credit. Take screenshots when selecting a refund.
  
  
• Return shipping costs → Customer-paid. Sometimes portal errors cause delays.
  
  
• Condition disputes → Returns rejected if tags missing or item appears worn. Always document before sending.
  
  
• Slow support → No phone line. Email/chat only. Response can lag during busy periods.
  
  
• Refund vs credit confusion → Policy marketed as 21-day returns, but only 7 days applies for cash refunds.
  
  
• Lost/delayed parcels → Use tracked shipping; contact Showpo with tracking if not updated after 5 days.