Still waiting on a Showpo refund?
Can you get a refund from Showpo? Check eligibility first
Refunds with Showpo are possible if you meet these conditions:
- Return window → Refunds to original payment method available within 7 days of delivery. Returns within 21 days get store credit only.
- Item condition → Items must be unworn, unwashed, with tags and hygiene seals intact.
- Exclusions → Cosmetics, lingerie, earrings, hats, hosiery, swimwear without seals, and final sale items are non-returnable (unless faulty).
- Proof of purchase → Order confirmation or receipt may be required.
- Faulty items → Covered under Australian Consumer Law. Refunds or replacements are offered beyond change-of-mind windows, and Showpo covers return shipping if confirmed faulty.
How to get a refund from Showpo
- Start your return online → Use Showpo’s Returns Portal with your order number + email.
- Select items & reason → Choose from dropdown (e.g., faulty, wrong size, change of mind). Upload photos if faulty.
- Choose refund or credit → Ensure you select “Refund to original payment” if eligible (7 days). Past 7 days defaults to credit.
- Pay for return shipping →
- AU: ~$11.35 AUD label fee.
- International: arrange own tracked postage at your cost.
- AU: ~$11.35 AUD label fee.
- Pack & send → Items must be secure, with tags intact. Ship to address provided (keep tracking info).
- Processing →
- Store credit: issued within ~48 hours of warehouse receipt.
- Refunds: processed after inspection, then take 3–7 business days to reach bank/card.
- Store credit: issued within ~48 hours of warehouse receipt.
- Follow up if needed → Contact Showpo’s support team via live chat or info@showpo.com with your return reference.
Showpo’s refund timeframe - how long it takes
- Refund initiation → Must be logged in portal within 7 days for cash refund.
- Shipping time → Domestic: ~1 week; International: longer depending on carrier.
- Warehouse processing → 1–2 days after arrival.
- Refund to bank/card → Typically 2–5 business days, up to 7 days depending on bank.
- Store credit → Issued within 48 hours of parcel being received.
- Afterpay refunds → Cancel future installments, refund past payments via Afterpay within a few days.
Showpo’s refund methods - how you'll get your money back
- Refund to original payment → Card, PayPal, or Afterpay (instalments cancelled/refunded).
- Store credit → Available up to 21 days from delivery. Valid 12 months. Sometimes offered at 110% value as incentive.
- Exchange → No direct exchanges. Instead: return for refund/credit, then repurchase.
- Gift card payments → Refunded back as store credit, not cash.
- Currency → Refund issued in original purchase currency; banks handle exchange rate differences.
Common refund issues with Showpo
- Missed refund window → Past 7 days = credit only. No cash refunds.
- Portal defaults to credit → Some users mistakenly choose store credit. Take screenshots when selecting a refund.
- Return shipping costs → Customer-paid. Sometimes portal errors cause delays.
- Condition disputes → Returns rejected if tags missing or item appears worn. Always document before sending.
- Slow support → No phone line. Email/chat only. Response can lag during busy periods.
- Refund vs credit confusion → Policy marketed as 21-day returns, but only 7 days applies for cash refunds.
- Lost/delayed parcels → Use tracked shipping; contact Showpo with tracking if not updated after 5 days.
Showpo cases submitted through Ajust
I returned a dress to Showpo exactly as their policy outlined, so I was surprised when I got an email saying my refund wouldn’t be accepted. I’d followed every step and expected a straightforward resolution. Instead, I was left confused and frustrated, unsure why the refund was denied and having to push for the money I believed I was owed. - Rose
I ordered two dresses from Showpo for an upcoming event, but when they arrived the quality was really disappointing. The fabric felt cheap and the stitching was already coming undone. It was frustrating to be left without outfits I could wear and then have to request a refund just to avoid losing money on items that didn’t meet basic standards. - Shanice
Customer experiences with Showpo refund cases
Smooth resolution → A customer received a faulty dress, Showpo covered shipping and issued an immediate refund/credit.
Generous goodwill → A customer refunded the full cost of a bridal gown with minor defects and was allowed to keep it.
System confusion → A customer selected a refund but the portal recorded store credit. It took weeks and an escalation to get the refund.
How Showpo Refund Policy Compares to Competitors
- Princess Polly → 30-day refund policy + lower shipping fee. More lenient than Showpo’s 7-day refund cutoff.
- Hello Molly → Store credit only. No refunds for change of mind. Stricter than Showpo.
- ASOS / The Iconic → Free returns + 28–30 day windows for refunds. Far more flexible.
- Brick-and-mortar retailers → Often allow instant in-store refunds/exchanges (Zara, H&M). Showpo, being online-only, can’t match this convenience.
⚖️ Summary: Showpo offers refunds (rare among boutique peers), but with a strict 7-day window. Competitors like Princess Polly or ASOS are more flexible. Hello Molly is stricter. Showpo’s standout perk is 110% store credit for returns.
Official Showpo Refund Resources & Links
Showpo Refund FAQs
Can you get a refund from Showpo, or is it store credit only?`
Yes, you can get a refund from Showpo, but only if you return the item within 7 days of delivery. After 7 days, Showpo only offers store credit for eligible returns. This often catches shoppers out because the policy is marketed as a 21-day return window. To get your money back to your original payment method, you must lodge the return through the portal within the first 7 days and actively select “refund.”
What items are not eligible for a Showpo refund or return?
Showpo does not accept returns on cosmetics, lingerie, earrings, hats, hosiery, final sale items, or swimwear without hygiene seals. These exclusions apply even if you are within the refund or return window. Returned items must also be unworn, unwashed, and have all tags and seals intact. If an item is faulty, Australian Consumer Law may override these exclusions and entitle you to a refund or replacement.
How long does a Showpo refund actually take to process?
A Showpo refund usually takes 7 to 14 days from the time you send the item back. Once the warehouse receives your return, inspection typically takes 1–2 days, followed by 2–7 business days for the refund to appear in your bank or card account. Delays often come from shipping time or bank processing. Store credit is faster and is usually issued within 48 hours of receipt.
What should you do if Showpo won’t refund you or only offers store credit?
If Showpo refuses a refund, first check whether you met the 7-day refund window and selected the correct option in the returns portal. If the item is faulty, you may still be entitled to a refund under Australian Consumer Law, even outside change-of-mind timeframes. Keep photos, tracking, and screenshots as evidence. If support is slow or unresponsive, escalating the issue with clear documentation can significantly improve your outcome.
You deserve your money back, don’t let it slip away.
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