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Can you get a refund from EB Games? Check eligibility first
- Change of mind: Refund or exchange within 7 days if the item is brand-new, unopened, with all original packaging, and you have proof of purchase (receipt or EB World account record).
- Exclusions: No change-of-mind returns on digital gift cards/codes, opened software with one-time DLC codes, opened hardware/electronics, or hygiene items like headsets unless faulty. EB World memberships and “Trusted Partner” items are also excluded.
- Faulty/misdescribed items: Covered under Australian Consumer Law. Refund, replacement, or repair offered depending on fault severity, regardless of the 7-day window, with proof of purchase.
How to get a refund from EB Games
- In-store: Bring item, receipt, and packaging to any EB Games store within 7 days for change-of-mind. Faulty items can be brought in anytime for assessment.
- Online orders (store return): Take product + order confirmation/packing slip to store (excludes Trusted Partner items).
- Online orders (by mail): Contact EB Games Customer Service to arrange return; they may issue an RMA and instructions.
- Special cases: Wrong item? Don’t open it. Request an exchange or refund in-store or via customer service.
- Provide details: Always include order number and purchase details for faster processing.
EB Games’s refund timeframe - how long it takes
- In-store: Immediate initiation; card refunds usually show in 1–3 business days, cash refunded on the spot.
- Online/mailer returns: Allow ~2 weeks total (shipping + inspection + processing). Refunds to card/PayPal generally appear 2–3 business days after EB processes them.
- Delays: Can occur during seasonal peaks, if documentation is incomplete, or item inspection takes longer.
EB Games’s refund methods - how you'll get your money back
- Original payment method: Refunds go back to the same card, PayPal account, or cash (in-store purchases).
- Gift cards/store credit: If purchased with a gift card/trade credit, refunded as store credit or new gift card.
- EB World Game Guarantee: For EB World members, refunds for eligible opened games are processed back to original payment.
- Buy Now, Pay Later: Refund processed by EB; Afterpay/Zip adjust payment schedule and refund instalments paid.
Common refund issues with EB Games
- No proof of purchase — always retrieve receipts from your EB World account or customer service before visiting.
- Attempted return outside the 7-day change-of-mind window.
- Opened/used items returned without fault — excluded from change-of-mind refunds.
- Disputes over faulty item classification or “reasonable” warranty period.
- Online refund delays — follow up if >10 business days post-return with no update.
- Misunderstanding Game Guarantee — only for EB World members, with time limits.
EB Games cases submitted through Ajust
Customer experiences with EB Games refund cases
Game Guarantee win: An EB World member returned an opened game after 5 days for full refund.
Strict cut-off: A sealed gift returned after 8 days was refused under the 7-day change-of-mind policy.
Faulty item rights upheld: An Xbox controller wasrefunded after staff were reminded of Australian Consumer Law.
How EB Games Refund Policy Compares to Competitors
- JB Hi-Fi: 30-day change-of-mind window vs EB’s 7 days, but no equivalent to EB’s Game Guarantee.
- Amazon Australia: 30-day returns and free return labels for many products; no opened game refunds unless faulty.
- CeX/department stores: Usually exchange-only or 30-day unopened returns; EB unique for allowing opened game returns for members.
Official EB Games Refund Resources & Links
EB Games Refund FAQs
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