Still waiting on a EB Games refund?
Can you get a refund from EB Games? Check eligibility first
- Change of mind: Refund or exchange within 7 days if the item is brand-new, unopened, with all original packaging, and you have proof of purchase (receipt or EB World account record).
- Exclusions: No change-of-mind returns on digital gift cards/codes, opened software with one-time DLC codes, opened hardware/electronics, or hygiene items like headsets unless faulty. EB World memberships and “Trusted Partner” items are also excluded.
- Faulty/misdescribed items: Covered under Australian Consumer Law. Refund, replacement, or repair offered depending on fault severity, regardless of the 7-day window, with proof of purchase.
How to get a refund from EB Games
- In-store: Bring item, receipt, and packaging to any EB Games store within 7 days for change-of-mind. Faulty items can be brought in anytime for assessment.
- Online orders (store return): Take product + order confirmation/packing slip to store (excludes Trusted Partner items).
- Online orders (by mail): Contact EB Games Customer Service to arrange return; they may issue an RMA and instructions.
- Special cases: Wrong item? Don’t open it. Request an exchange or refund in-store or via customer service.
- Provide details: Always include order number and purchase details for faster processing.
EB Games’s refund timeframe - how long it takes
- In-store: Immediate initiation; card refunds usually show in 1–3 business days, cash refunded on the spot.
- Online/mailer returns: Allow ~2 weeks total (shipping + inspection + processing). Refunds to card/PayPal generally appear 2–3 business days after EB processes them.
- Delays: Can occur during seasonal peaks, if documentation is incomplete, or item inspection takes longer.
EB Games’s refund methods - how you'll get your money back
- Original payment method: Refunds go back to the same card, PayPal account, or cash (in-store purchases).
- Gift cards/store credit: If purchased with a gift card/trade credit, refunded as store credit or new gift card.
- EB World Game Guarantee: For EB World members, refunds for eligible opened games are processed back to original payment.
- Buy Now, Pay Later: Refund processed by EB; Afterpay/Zip adjust payment schedule and refund instalments paid.
Common refund issues with EB Games
- No proof of purchase — always retrieve receipts from your EB World account or customer service before visiting.
- Attempted return outside the 7-day change-of-mind window.
- Opened/used items returned without fault — excluded from change-of-mind refunds.
- Disputes over faulty item classification or “reasonable” warranty period.
- Online refund delays — follow up if >10 business days post-return with no update.
- Misunderstanding Game Guarantee — only for EB World members, with time limits.
EB Games cases submitted through Ajust
I bought an EB Games gift card months ago but the credit never showed up. I kept checking and waiting, but it’s still sitting at zero balance. I just wanted to use it for a few new games, and now it feels like I’ve wasted my money entirely. Still hoping they fix it soon so I can finally spend what I paid for. - Gareth
I received two EB Games gift cards as presents, but both are damaged and I can’t read the PINs to use them online. Without receipts, I feel completely stuck. It’s frustrating knowing there’s value sitting there I can’t access, especially since they were meant to be a treat. I just want replacements so I can actually use them. - Skye
My son used his birthday money to buy a V-Bucks card at EB Games, but the staff sold him the wrong one that only works on mobile or PC. They refused to help or offer a refund. He was devastated, and it broke my heart seeing him cry over something so simple that could have been fixed with a bit of understanding. - Linda
Customer experiences with EB Games refund cases
Game Guarantee win: An EB World member returned an opened game after 5 days for full refund.
Strict cut-off: A sealed gift returned after 8 days was refused under the 7-day change-of-mind policy.
Faulty item rights upheld: An Xbox controller wasrefunded after staff were reminded of Australian Consumer Law.
How EB Games Refund Policy Compares to Competitors
- JB Hi-Fi: 30-day change-of-mind window vs EB’s 7 days, but no equivalent to EB’s Game Guarantee.
- Amazon Australia: 30-day returns and free return labels for many products; no opened game refunds unless faulty.
- CeX/department stores: Usually exchange-only or 30-day unopened returns; EB unique for allowing opened game returns for members.
Official EB Games Refund Resources & Links
EB Games Refund FAQs
Can I get a refund from EB Games for a change of mind?
Yes, EB Games allows change-of-mind refunds or exchanges within 7 days if the item is brand-new, unopened, and you have proof of purchase. Digital gift cards, opened software with DLCs, or used headsets can’t be returned unless faulty. To stay eligible, don’t open or use the item before returning it. Bring it to any EB Games store or contact Customer Service for online purchases.
What are my rights if an EB Games item is faulty or not as described?
If your product is faulty or misdescribed, EB Games must offer a repair, replacement, or refund under Australian Consumer Law. This applies anytime, even beyond the 7-day policy, as long as you have proof of purchase. Always clearly explain the issue and mention your consumer rights to ensure a fair outcome.
How long do EB Games refunds take to process?
In-store refunds are usually immediate—cash on the spot or 1–3 days for card payments. Online or mailed returns take around two weeks including shipping and inspection. If you haven’t received your refund after 10 business days post-approval, follow up with Customer Service for a status update.
What should I do if EB Games refuses my refund or it’s delayed?
First, confirm you meet their eligibility rules and have proof of purchase. If your refund is wrongly refused or delayed, politely remind staff of your rights under Australian Consumer Law. For long delays or unresolved cases, escalate through EB Games Customer Service or use a consumer advocate like Ajust to push for a fair resolution.
You deserve your money back, don’t let it slip away.
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