Still waiting on a

Shaver Shop

refund?

Shaver Shop offers a 21-day change-of-mind refund or exchange, provided the item is unused, unopened, and in original packaging. Because Shaver Shop specialises in personal care and hygiene products, the “unused” requirement is essential.

✔ 21-Day Change-of-Mind Refunds

You’re eligible for a refund within 21 days if:

• You have proof of purchase (receipt or online order confirmation)
  
  
• The item is unopened, unused, and in original condition
  
  
• All components, attachments, chargers and manuals are included
  

❌ Change-of-Mind Exclusions

Shaver Shop does not refund:

• Gift cards
  
  
• Used/opened products for non-fault reasons
  
  
• Items covered under manufacturer satisfaction guarantee programs (must follow the manufacturer’s return process)
  
  

✔ Faulty, Damaged or Not-As-Described Products

Under Australian Consumer Law, you are entitled to a remedy if your item:

• Has a manufacturing defect
  
  
• Is unsafe
  
  
• Doesn’t work as described
  
  
• Isn’t fit for purpose
  

For major faults → you may choose refund or replacement.

For minor faults → the store can repair or replace.

✔ Conditions for Faulty Returns

• Proof of purchase required
  
  
• It’s okay if the product is opened or used
  
  
• Normal wear/tear or customer-caused damage is not covered
  
  
• Shaver Shop may assess or liaise with the manufacturer on your behalf
  
  

✔ Manufacturer Money-Back Trials

Some products (e.g., Philips, Panasonic, Braun) include 30–100 day “satisfaction guarantee” trials, handled directly by the manufacturer.

You can start a refund in-store or via Shaver Shop customer service.

1. In-Store Refund (Fastest Option)

Bring your item to any Shaver Shop store with:

• Your proof of purchase
  
  
• The item in its original packaging
  

The staff will check:

• Eligibility (21 days + unused for change-of-mind)
  
  
• Faults (if applicable)
  

If approved, they’ll process:

• A refund directly to your original payment method, or
  
  
• An exchange

Store locator: https://www.shavershop.com.au/store-locator/

2. Online or Postal Refunds (If You Can't Visit a Store)

Step 1 — Contact Customer Service

• Phone: 1300 SHAVER (1300 742 837)
  
  
• Email: support@shavershop.com.au

Customer service will:

• Confirm eligibility
  
  
• Provide a return authorisation or instructions
  
  
• Give you the correct warehouse return address
  
  

Step 2 — Prepare & Package Your Return

Include:

• Original box/packaging
  
  
• All attachments & manuals
  
  
• Receipt or order confirmation
  
  
• Any RMA/reference number provided
  

Pack securely to avoid damage in transit.

Step 3 — Post the Item

• Use a trackable service.
  
  
• Keep your tracking number.
  
  
• You will typically pay postage for change-of-mind returns.
  ‍
• For faulty items, ask whether Shaver Shop will cover return postage.
  
  

Step 4 — Refund or Replacement

Once they receive your item, Shaver Shop will:

• Inspect the condition
  
  
• Approve the refund or send a replacement
  
  
• Email you confirmation
  

In-store refunds are processed immediately once approved.

• Card refunds: initiated instantly (1–3 business days to appear on your statement)
  
  
• Cash refunds: issued on the spot
  
  
• Exchanges: completed instantly
  
  

⏱ Online/Post Refund Timeframe

For postal returns:

1. Transit time: 2–7 days
   
   
2. Processing: typically within 1–2 days of arrival
   
   
3. Bank/payment provider timeframe:
   
   
   • Credit/debit card: 1–5 business days
     
     
   • PayPal: 1–2 business days
     
     
   • Afterpay/Zip: adjustments made once Shaver Shop processes the refund
     
     

Total expected timeframe: 1–2 weeks.

Refund Confirmation

Shaver Shop will email you once the refund has been processed.

If you don’t hear anything within a few days of delivery, contact customer service with your tracking number.

Refunds always go back to your original payment method.

Refund Methods

• Credit/Debit Card: refunded to the same card
  
  
• PayPal: refunded to your PayPal account
  
  
• Afterpay/Zip: instalments cancelled or adjusted via the provider
  
  
• Cash (in-store cash purchases): refunded on the spot
  
  
• Gift card purchases: refunded to a new gift card or store credit
  

Shaver Shop does not convert refunds to a different method (e.g., you can’t receive cash for a card purchase).

🚫 1. Used Products Returned for Change of Mind

Because many items are hygiene-related, used/opened items cannot be refunded unless faulty.

⏲ 2. Missing the 21-Day Window

Returns after 21 days for non-faulty items are usually declined.

🧾 3. No Proof of Purchase

Shaver Shop requires proof of purchase. Without it, refunds may be denied.

🔄 4. Manufacturer Trial Confusion

Some products must be returned directly to the manufacturer during trial periods. Shaver Shop will not refund these in-store.

📦 5. Customer-Paid Return Postage

For change-of-mind postal returns, postage is typically at the customer’s expense.