Had an issue with

Culture Kings

? Get a real response.

To lodge a complaint with Culture Kings, follow these steps:

• Gather details: Have your order number, receipts, purchase date, and photos (if faulty goods) ready.
  
  
• Choose a channel:
  
  
  • 📞 Phone: Call 1300 CKINGS (1300 254 647) in Australia (Mon–Wed 7am–6pm AEST, Thu–Fri 7am–9pm AEST). NZ customers call 0508 CKINGS, US customers call +1 424-372-8454.
    
    
  • 💬 Live Chat: Click “CHAT” on the Culture Kings website for real-time support.
    
    
  • 📝 Online Form: Use the Submit a Request page to file a written complaint (response within 48 hours).
    
    
  • 📱 Social Media: Message them via Instagram (@culturekings) or Facebook.
    
    
  • 🏬 In-Store: For in-store purchases, visit the store with receipt; staff can exchange or credit faulty items.
    
    
• Explain clearly: Describe the issue (“Order #123 missing sneakers”) and your desired resolution (refund, replacement, exchange).
  
  
• Provide evidence: Attach photos/screenshots of order confirmations, defects, or delivery errors.
  
  
• Save references: Note any case ID, agent name, or confirmation email for follow-up.
  
  
• Follow up: If you don’t hear back within 48 hours, call or reply to the ticket email with your reference number.
  

💡 Tip: For urgent issues (wrong size, address corrections), phone or chat is fastest.

Once your complaint is logged, here’s what to expect:

• Acknowledgment: Email or chat confirmation within 1–2 business days. Live chat/phone often resolve issues immediately.
  
  
• Case assignment: A support rep (often named in emails) will own your case until closure.
  
  
• Resolution timelines:
  
  
  • Order errors: Fixed within days (address changes same-day, replacements within a week).
    
    
  • Faulty items: Refund, replacement, or credit after photo review.
    
    
  • Lost parcels: Investigation with couriers may take 1–2 weeks.
    
    
  • Refunds: Processed via online returns portal; usually back in your account within a few business days. Instant refunds available via Refundid.
    
    
• Communication: Expect proactive updates (emails with tracking/refund confirmations). For delays, reps may waive fees or offer discounts.
  
  
• Outcome: Most cases end with refunds, credits, or replacements. In rare missteps, supervisors often intervene with goodwill gestures (e.g., gift items, discounts).
  

Typical complaint themes include:

• 🚚 Shipping & delivery: Packages marked “delivered” but missing; wrong address deliveries.
  
  
• 📦 Order errors: Wrong size/item shipped, or stock oversold on high-demand drops.
  
  
• 💳 Payment/charges: Duplicate charges or unexpected handling fees (e.g., AU $8.95 online returns fee).
  
  
• ↩️ Returns/refunds: Misunderstandings (no refunds for in-store change-of-mind; online refunds only via portal).
  
  
• 📞 Communication: Rare slow replies or unhelpful agents, though most reps are praised for quick, friendly service.
  

Knowing these in advance helps you prepare evidence and choose the right resolution path.