Still waiting on a Adidas refund?
Can you get a refund from Adidas? Check eligibility first
- Standard returns: 30 days from purchase or delivery for most full-priced and sale items if unused, unwashed, with all tags and packaging. Proof of purchase required.
- Hygiene items: No returns for change of mind on face masks, swimwear, hats, socks, caps, undergarments, drink bottles, or goggles unless faulty.
- Customised products: Non-refundable for change of mind.
- Special releases: Certain limited or “hype” products may have shorter or no change-of-mind returns; check product page.
- Faulty/incorrect items: Refunds or replacements available at any time under Australian Consumer Law, beyond the 30-day window.
How to get a refund from Adidas
- In-store purchases: Return to any Adidas store in Australia within 30 days with receipt and original condition item. Refund to original payment method or cash for cash payments.
- Online orders (mail return):
- Log into your Adidas account or use the returns portal with your order number/email.
- Print the free return label, pack items with original packaging, and drop at an Australia Post/ParcelPoint location.
- Log into your Adidas account or use the returns portal with your order number/email.
- No online-to-store returns: Online purchases must be mailed back; stores won’t process them for change-of-mind.
- Instant refund option: Use Refundid for eligible orders to receive funds before shipping items back.
- Faulty/wrong items: Contact Adidas Customer Service for free return label or pickup.
Adidas’s refund timeframe - how long it takes
- Processing: Adidas advises up to 14 business days from mailing for warehouse approval, plus 2–3 days for funds to appear.
- Maximum allowance: Up to 28 days in peak seasons.
- Bank processing:
- Cards: 2–5 business days.
- PayPal: 1–2 business days.
- BNPL services: Payment plan adjusted; installments refunded via provider.
- Cards: 2–5 business days.
- Updates: Email confirmation when return received and when refund issued.
Adidas’s refund methods - how you'll get your money back
- Original payment method: Refund to same card, PayPal, or BNPL account used.
- Gift card purchases: Refunded as new gift card/e-gift code.
- BNPL (Afterpay/Zip/Klarna): Payment plan adjusted, refunds issued by the BNPL provider.
- No exchanges by mail: Refund-only for online returns, in-store exchanges possible for in-store purchases.
- Shipping refunds: Original shipping cost refunded if Adidas is at fault (not refunded for change-of-mind).
Common refund issues with Adidas
- Items rejected if not in original condition.
- Returns initiated after 30 days refused for change-of-mind.
- Online purchases brought to stores not accepted for change-of-mind.
- Refund delays during peak periods or if tracking not linked to return.
- Losing sale price on re-purchase after refund - must contact support to honour discount.
Adidas cases submitted through Ajust
I sent my Adidas shoes back after a sizing issue and got an invoice confirming receipt, but weeks later there’s still no refund in my bank. I’ve emailed and waited with no result. It’s frustrating when you do everything right and still have to chase your own money. - Mostakim
After returning some Adidas shoes, I was told the refund went to Afterpay, but they never got it. I’ve been stuck going back and forth between both companies for over a month with no real progress. It shouldn’t be this hard to get a simple refund. - David
I returned a Real Madrid jersey that was the wrong size months ago, and Adidas confirmed they received it. But after endless emails and calls, I still don’t have my money back. It’s the worst refund experience I’ve ever had, and I just want clarity. - Ahmed
Adidas sent me the wrong product and still expected me to return it first before any refund or replacement. It was their mistake, yet I’m the one doing the extra work. They should’ve fixed it immediately or refunded before asking me to post anything back. - Weizhi
Customer experiences with Adidas refund cases
Negative experience: Shoes returned by mail took 3+ weeks to refund. Resolved after follow-up.
Goodwill: A one-day-late return on limited sneakers wasaccepted after a polite request.
How Adidas Refund Policy Compares to Competitors
- Nike: Similar 30-day policy. Accepts online returns in-store, making process faster.
- Puma/Under Armour: Comparable timeframe. May not offer free return shipping.
- Myer/David Jones: Same 30-day change-of-mind. In-store returns allowed for online purchases.
- Rebel Sport: Similar 30-day returns. In-store returns possible, but no free return postage.
Official Adidas Refund Resources & Links
Adidas Refund FAQs
Can I get a refund from Adidas if I change my mind?
Yes, you can return most Adidas items within 30 days if they’re unused, unwashed, and in original packaging with proof of purchase. Exceptions apply to hygiene products, custom items, and special releases. Always check the product page before returning. If your item meets these conditions, you can get a refund to your original payment method.
How do I return an online Adidas order for a refund?
To return an Adidas online order, log in to your account or use the returns portal, print the free return label, and post the item via Australia Post or ParcelPoint. Adidas doesn’t accept online returns in-store. You can also use Refundid for eligible orders to receive funds instantly before mailing your return.
How long does it take to get an Adidas refund?
Adidas refunds can take up to 14 business days from the date your return is mailed, plus 2–3 more days for the funds to appear. During busy seasons, it may take up to 28 days. Adidas sends email updates when your return is received and again when your refund is processed.
What should I do if my Adidas refund is delayed or denied?
If your refund hasn’t arrived within the stated timeframe, first confirm that your return met all conditions and tracking shows delivery. Then contact Adidas Customer Service for assistance. If the issue remains unresolved, you can use Ajust to check your rights under Australian Consumer Law and push for a fair outcome.
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