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Can you get a refund from Adidas? Check eligibility first
- Standard returns: 30 days from purchase or delivery for most full-priced and sale items if unused, unwashed, with all tags and packaging. Proof of purchase required.
- Hygiene items: No returns for change of mind on face masks, swimwear, hats, socks, caps, undergarments, drink bottles, or goggles unless faulty.
- Customised products: Non-refundable for change of mind.
- Special releases: Certain limited or “hype” products may have shorter or no change-of-mind returns; check product page.
- Faulty/incorrect items: Refunds or replacements available at any time under Australian Consumer Law, beyond the 30-day window.
How to get a refund from Adidas
- In-store purchases: Return to any Adidas store in Australia within 30 days with receipt and original condition item. Refund to original payment method or cash for cash payments.
- Online orders (mail return):
- Log into your Adidas account or use the returns portal with your order number/email.
- Print the free return label, pack items with original packaging, and drop at an Australia Post/ParcelPoint location.
- Log into your Adidas account or use the returns portal with your order number/email.
- No online-to-store returns: Online purchases must be mailed back; stores won’t process them for change-of-mind.
- Instant refund option: Use Refundid for eligible orders to receive funds before shipping items back.
- Faulty/wrong items: Contact Adidas Customer Service for free return label or pickup.
Adidas’s refund timeframe - how long it takes
- Processing: Adidas advises up to 14 business days from mailing for warehouse approval, plus 2–3 days for funds to appear.
- Maximum allowance: Up to 28 days in peak seasons.
- Bank processing:
- Cards: 2–5 business days.
- PayPal: 1–2 business days.
- BNPL services: Payment plan adjusted; installments refunded via provider.
- Cards: 2–5 business days.
- Updates: Email confirmation when return received and when refund issued.
Adidas’s refund methods - how you'll get your money back
- Original payment method: Refund to same card, PayPal, or BNPL account used.
- Gift card purchases: Refunded as new gift card/e-gift code.
- BNPL (Afterpay/Zip/Klarna): Payment plan adjusted, refunds issued by the BNPL provider.
- No exchanges by mail: Refund-only for online returns, in-store exchanges possible for in-store purchases.
- Shipping refunds: Original shipping cost refunded if Adidas is at fault (not refunded for change-of-mind).
Common refund issues with Adidas
- Items rejected if not in original condition.
- Returns initiated after 30 days refused for change-of-mind.
- Online purchases brought to stores not accepted for change-of-mind.
- Refund delays during peak periods or if tracking not linked to return.
- Losing sale price on re-purchase after refund - must contact support to honour discount.
Adidas cases submitted through Ajust
Customer experiences with Adidas refund cases
Negative experience: Shoes returned by mail took 3+ weeks to refund. Resolved after follow-up.
Goodwill: A one-day-late return on limited sneakers wasaccepted after a polite request.
How Adidas Refund Policy Compares to Competitors
- Nike: Similar 30-day policy. Accepts online returns in-store, making process faster.
- Puma/Under Armour: Comparable timeframe. May not offer free return shipping.
- Myer/David Jones: Same 30-day change-of-mind. In-store returns allowed for online purchases.
- Rebel Sport: Similar 30-day returns. In-store returns possible, but no free return postage.
Official Adidas Refund Resources & Links
Adidas Refund FAQs
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