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KFC
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Edited by:
Ajust Content Team
Last updated:
August 27, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
KFC
 

Fastest ways to contact KFC Australia customer service and lodge KFC complaints:

  • In-store (fastest for on-the-spot fixes): Ask for the duty manager. Clearly explain the issue and the outcome you want (replacement, refund, apology). Most KFC complaint resolutions like wrong items or cold food are fixed immediately with a fresh order, missing items added, or a voucher.

  • Phone: Call KFC customer support number 1300 553 899. Have your store location, date/time, order number/receipt, photos (if any), and contact details ready.

  • Online complaint form: Submit via kfc.com.au/contact-kfc (choose Complaint). Provide specifics: store/app order ID, what went wrong, and your preferred resolution.

  • Email: Send details and photos to info@kfc.com.au for a written record of your KFC complaint process.

  • KFC App feedback: If it’s an app order (missing items, double charge, delivery not received), log the issue from the order in the app so it’s tied to your order ID.

  • Social media (attention, then redirect): Message @KFCAustralia (Facebook/X). They’ll usually ask for details and direct you to the official form for tracking.

What to include: date/time, store or “KFC Delivery”, order/receipt number, what happened, photos (quality issues), and the outcome you want (refund, replacement, voucher).

What happens after you submit a complaint to KFC?

  • Immediate in-store fixes: Managers can remake items, replace missing/wrong items, or refund on the spot.

  • Acknowledgment & case logging: Phone, email, and online form complaints receive confirmation; note any reference number.

  • Follow-up by management: Complaints typically route to the Restaurant General Manager or franchise owner. Expect a call or email in a few days (non-urgent) and sooner for food safety issues.

  • Common outcomes:
    • Replacement meals/items (often via in-store note or voucher/code)

    • Discounts/coupons (e.g., $5 voucher or free side)

    • Refunds for overcharge/no-show delivery/app glitches

    • Apology and assurance (retraining/process fixes if relevant)

  • Typical timeline: 2–7 days for most issues; urgent food safety is prioritised.

  • If it stalls: Follow up quoting your reference number; ask for an escalation.

Common complaints against
KFC

  • Wrong or missing items: Zinger boxes missing pieces, incorrect burgers. (Tip: Check your order before leaving or before the driver leaves; keep packaging/receipt and take photos.)

  • Food quality: Undercooked chicken (pink inside), cold chips, soggy burgers.

  • Slow service/wait times: Drive-thru or in-store delays. (Tip: Politely request an update; if excessive, lodge a complaint. KFC complaint resolution often includes a goodwill item or voucher.)

  • Staff attitude/service: Rude or dismissive interactions.

  • Cleanliness/hygiene: Dirty tables/floors. (Tip: Flag it with staff)

  • Pricing/portion size concerns: Perceived smaller portions or higher delivery mark-ups.
    ‍
  • App/technical issues: Payment failures, double charges, order glitches. (Tip: Update the app, screenshot errors, and email support with transaction proof for KFC wrong order refund/charge reversals.)

Complaints submitted through Ajust

How other consumers
KFC
 complaints got resolved

Mixed-up Zinger box: Online form lodged. A Manager called within a week, apologised, and offered a free replacement box.

App double charge: Email sent with bank screenshots → A refund was issued along with an apology for the glitch.

Food safety concern (undercooked chicken): An area manager engaged providing an investigation, apology, and goodwill voucher. Internal retraining was flagged.

How to escalate a complaint with KFC

  1. Follow up with your ref number: Reply to the confirmation email or call 1300 553 899; ask for supervisor/area coach review.

  2. Escalate to corporate: For persistent store issues, write to KFC Australia (Yum! Restaurants) summarising dates, reference numbers, and outcomes offered.

  3. Health/safety: If response is inadequate and it’s food safety related, contact your local council health department.

  4. Consumer rights: For unresolved fairness/refund disputes, contact your state Fair Trading/Consumer Affairs or report systemic issues to the ACCC.

  5. Public channels (last resort): Fact-based social posts can trigger outreach from the social team, who will move the case back into official support.

Regulatory & Ombudsman Information for KFC

  • Australian Consumer Law (ACL): Food must be of acceptable quality and as described. If not, you’re entitled to a refund or replacement. Use this language in your KFC complaints if needed.

  • State consumer agencies: NSW Fair Trading, VIC Consumer Affairs, etc., can mediate when a business won’t resolve a legitimate issue.

  • ACCC: Not for single refunds, but for false advertising, unsafe practices, or widespread issues - your report contributes to oversight.

  • Health departments: For food safety breaches (undercooked chicken, contamination), contact your local council environmental health team.

  • No food ombudsman: Retail/fast food escalations go via consumer law channels and health authorities.

  • Small claims (rare): Consider only for documented losses if all else fails.

Official KFC Complaint Resources & Links

KFC
Complaints FAQs

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KFC
accountable.

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