Had an issue with KFC? Get a real response.
How to submit a complaint with KFC
Fastest ways to contact KFC Australia customer service and lodge KFC complaints:
- In-store (fastest for on-the-spot fixes): Ask for the duty manager. Clearly explain the issue and the outcome you want (replacement, refund, apology). Most KFC complaint resolutions like wrong items or cold food are fixed immediately with a fresh order, missing items added, or a voucher.
- Phone: Call KFC customer support number 1300 553 899. Have your store location, date/time, order number/receipt, photos (if any), and contact details ready.
- Online complaint form: Submit via kfc.com.au/contact-kfc (choose Complaint). Provide specifics: store/app order ID, what went wrong, and your preferred resolution.
- Email: Send details and photos to info@kfc.com.au for a written record of your KFC complaint process.
- KFC App feedback: If it’s an app order (missing items, double charge, delivery not received), log the issue from the order in the app so it’s tied to your order ID.
- Social media (attention, then redirect): Message @KFCAustralia (Facebook/X). They’ll usually ask for details and direct you to the official form for tracking.
What to include: date/time, store or “KFC Delivery”, order/receipt number, what happened, photos (quality issues), and the outcome you want (refund, replacement, voucher).
- Immediate in-store fixes: Managers can remake items, replace missing/wrong items, or refund on the spot.
- Acknowledgment & case logging: Phone, email, and online form complaints receive confirmation; note any reference number.
- Follow-up by management: Complaints typically route to the Restaurant General Manager or franchise owner. Expect a call or email in a few days (non-urgent) and sooner for food safety issues.
- Common outcomes:
- Replacement meals/items (often via in-store note or voucher/code)
- Discounts/coupons (e.g., $5 voucher or free side)
- Refunds for overcharge/no-show delivery/app glitches
- Apology and assurance (retraining/process fixes if relevant)
- Replacement meals/items (often via in-store note or voucher/code)
- Typical timeline: 2–7 days for most issues; urgent food safety is prioritised.
- If it stalls: Follow up quoting your reference number; ask for an escalation.
Common complaints against KFC
- Wrong or missing items: Zinger boxes missing pieces, incorrect burgers. (Tip: Check your order before leaving or before the driver leaves; keep packaging/receipt and take photos.)
- Food quality: Undercooked chicken (pink inside), cold chips, soggy burgers.
- Slow service/wait times: Drive-thru or in-store delays. (Tip: Politely request an update; if excessive, lodge a complaint. KFC complaint resolution often includes a goodwill item or voucher.)
- Staff attitude/service: Rude or dismissive interactions.
- Cleanliness/hygiene: Dirty tables/floors. (Tip: Flag it with staff)
- Pricing/portion size concerns: Perceived smaller portions or higher delivery mark-ups.
- App/technical issues: Payment failures, double charges, order glitches. (Tip: Update the app, screenshot errors, and email support with transaction proof for KFC wrong order refund/charge reversals.)
KFC complaints submitted through Ajust
I ordered an Original Crispy Burger expecting the quality KFC is known for, but it was stale and missing that crispy texture entirely. It honestly felt like no care had gone into preparing it. I’ve relied on KFC for years as a dependable option, so this was really disappointing and left me questioning whether standards are being maintained at this store. - Obaid
I waited over half an hour for my order, only to be given the completely wrong food. Watching other customers get served first made it worse. When I got home and realised the mistake, it felt unfair to have to fix an error that wasn’t mine. The whole experience made me feel undervalued as a customer. - Carmen
I had a frustrating experience when my payment wouldn’t process at the store, even though I normally rely on the KFC app without issues. The delay dragged on and ruined what should have been a quick, convenient meal. It’s disappointing when technology and in-store systems don’t work together, especially when you’re short on time. - Emad
As an older customer using a mobility scooter, I was shocked by how dismissive and rude the staff were when I tried to order. I wasn’t asking to break rules, just to be treated with basic respect. Being abruptly turned away left me embarrassed and hurt, especially after being a loyal KFC customer for decades. - Eugene
How other consumers KFC complaints got resolved
Mixed-up Zinger box: Online form lodged. A Manager called within a week, apologised, and offered a free replacement box.
App double charge: Email sent with bank screenshots → A refund was issued along with an apology for the glitch.
Food safety concern (undercooked chicken): An area manager engaged providing an investigation, apology, and goodwill voucher. Internal retraining was flagged.
- Follow up with your ref number: Reply to the confirmation email or call 1300 553 899; ask for supervisor/area coach review.
- Escalate to corporate: For persistent store issues, write to KFC Australia (Yum! Restaurants) summarising dates, reference numbers, and outcomes offered.
- Health/safety: If response is inadequate and it’s food safety related, contact your local council health department.
- Consumer rights: For unresolved fairness/refund disputes, contact your state Fair Trading/Consumer Affairs or report systemic issues to the ACCC.
- Public channels (last resort): Fact-based social posts can trigger outreach from the social team, who will move the case back into official support.
- Australian Consumer Law (ACL): Food must be of acceptable quality and as described. If not, you’re entitled to a refund or replacement. Use this language in your KFC complaints if needed.
- State consumer agencies: NSW Fair Trading, VIC Consumer Affairs, etc., can mediate when a business won’t resolve a legitimate issue.
- ACCC: Not for single refunds, but for false advertising, unsafe practices, or widespread issues - your report contributes to oversight.
- Health departments: For food safety breaches (undercooked chicken, contamination), contact your local council environmental health team.
- No food ombudsman: Retail/fast food escalations go via consumer law channels and health authorities.
- Small claims (rare): Consider only for documented losses if all else fails.
- KFC customer service (AU): 1300 553 899
- KFC online complaint form: kfc.com.au/contact-kfc (select Complaint)
- KFC support email: info@kfc.com.au
- KFC Australia social: @KFCAustralia on Facebook / @KFCAustralia on X
- Consumer rights: ACCC – Consumer Rights & Guarantees
- NSW Fair Trading: Make a Complaint (other states have equivalents)
- Local council health: See your council’s environmental health page
KFC Complaints FAQs
What’s the fastest way to resolve a wrong or missing KFC order in Australia?
The fastest fix is speaking to the store manager immediately, as most wrong or missing orders are corrected on the spot. If you’ve already left or ordered delivery, submit the issue through KFC Australia’s online Support Assistant with your order ID, store location, and time. This approach reduces back-and-forth and usually leads to a replacement, voucher, or refund without long delays.
How does KFC Australia handle refunds for cold, undercooked, or undelivered food?
KFC Australia generally offers a refund or replacement for cold, inedible, undercooked, or undelivered food. Refunds are processed back to the original payment method, though some stores can’t issue card or app refunds directly. In those cases, corporate support or the delivery platform handles it. Knowing this upfront helps you avoid chasing the wrong channel.
Who should I contact if my KFC Uber Eats or DoorDash order is wrong?
If your KFC order was placed through Uber Eats or DoorDash, refunds and corrections must be requested directly through the delivery app. KFC stores can’t process these partner refunds themselves. However, for serious food quality or safety concerns, it’s still worth notifying KFC Australia so the store can be investigated and repeat issues reduced.
What should I do if KFC customer support hasn’t responded to my complaint?
If KFC hasn’t responded, resubmit your issue via the online Support Assistant using the same order details, then follow up by phone on 1300 553 899 or 1800 865 182 for delivery orders. Including photos, timestamps, and the exact store improves response speed. This saves time and increases your chances of a clear, final outcome.
You’ve done your part, now it’s time to hold KFC accountable.
Take the final step and submit a complaint that gets seen and responded to.