Experiencing Aussie Broadband outages? You’re not alone.
Is There an Outage with Aussie Broadband Right Now?
How to check Aussie Broadband outage status
- Official Outage Page: Aussie Broadband Outages shows current outages, scheduled maintenance, and resolved incidents.
- MyAussie App: Log in to run self-tests, view outage alerts, or lodge a fault directly. Enable push notifications for real-time outage alerts.
- Social Media Updates: Check Aussie’s Facebook or @Aussie_BB on Twitter for real-time updates during incidents.
- NBN/OptiComm/Optus Status: Use NBN Co’s outage checker or linked wholesale network status pages via Aussie’s outage hub.
- Community Reports: Whirlpool forums and DownDetector can confirm if others in your area are also affected.
How to report a Aussie Broadband outage
- 📱 MyAussie App: Run “Troubleshoot My Connection” → Lodge a Fault (fastest method).
- 📞 24/7 Support Line: Call 1300 880 905. Automated message will announce major outages.
- 💬 Live Chat: Available via Contact Page or MyAussie app.
- 📧 Email: Send details to support@aussiebroadband.com.au (not recommended for urgent cases).
👉 Provide your suburb, service type (nbn®, mobile, VOIP), time outage began, and modem status lights.
Recent Aussie Broadband Outages & Causes
- Sep 27, 2024 – Major VIC/TAS Outage: Caused by a large-scale DDoS attack, resolved in ~8–10 hours. Aussie apologised for communication delays and improved protocols.
- Jun 2024 – Brisbane Router Fault: Localised Queensland outage resolved in under an hour.
- Jul 2024 – NBN Infrastructure Faults: Local outages due to fibre cuts and power issues, resolved once NBN technicians completed repairs.
- Scheduled Maintenance: Aussie frequently performs upgrades overnight, briefly affecting some areas (listed under “Upcoming Outages” on their page).
🔑 Common Causes: DDoS cyberattacks, NBN fibre/network faults, hardware glitches, power failures.
How long does it take for Aussie Broadband to fix an outage?
- Minor/local outages: Typically fixed within 1–2 hours.
- Major regional outages: Resolved same day (average 4–8 hours).
- NBN-related faults: Dependent on NBN’s field teams, often within a few hours.
- Post-repair tip: Reboot your modem/NTD if service doesn’t auto-restore.
Aussie posts updates every 2–6 hours during active incidents until full restoration.
Official Aussie Broadband Outage Resources & Links
- Aussie Broadband Outages Page – live status + maintenance.
- MyAussie App – diagnostics, alerts, and fault logging.
- Support Phone: 1300 880 905 (24/7).
- Live Chat – via website or app.
- Help Centre – troubleshooting guides.
- Facebook – Aussie Broadband – outage posts & responses.
- Twitter/X – @Aussie_BB – real-time outage updates.
- NBN Co Outage Checker – check NBN disruptions by address.
Aussie Broadband reports submitted through Ajust
I had a full internet blackout that stopped me from working for a whole day, and it’s not the first time it’s happened. Prices keep going up, but the reliability isn’t improving. I had to ask for a bill credit just to feel like the inconvenience was acknowledged. - Greg
My internet went down first thing in the morning, right as the workday started. I checked the NBN outage map and there were no reported issues, so it had to be specific to my service. Losing connectivity completely threw my business off track until Aussie got back to me. - Jackson
Our NBN dropped out last night and Aussie said it wouldn’t be fixed until mid-afternoon the next day. That’s almost 18 hours without a service I pay for. Sure, I could use mobile data, but why should I when I’m paying for NBN? It’s just not acceptable. - Anne
We were upgrading to fibre and ended up with no internet for nearly two weeks. The works kept getting delayed and the old line was cut off too soon, leaving us with no backup. We work from home, so it wasn’t just inconvenient—it stopped everything. - Brian
Aussie Broadband Outage FAQs
How can I quickly check if Aussie Broadband is experiencing an outage?
The fastest way to check an Aussie Broadband outage is through their official Outage Page or the MyAussie App. These show live updates, scheduled maintenance, and resolved issues. For broader confirmation, check NBN Co’s outage checker or community platforms like DownDetector. Staying connected via push notifications or Aussie’s social media ensures real-time alerts when outages occur.
What’s the best way to report an Aussie Broadband outage or fault?
The quickest way to report an outage is through the MyAussie App by running “Troubleshoot My Connection” and lodging a fault. For urgent issues, call 1300 880 905, where major outages are often announced automatically. Live chat and email are also options, but app and phone support offer faster action and clearer tracking.
How long do Aussie Broadband outages usually last?
Minor outages are usually fixed within one to two hours, while major regional incidents can take up to eight. NBN-related faults depend on field technician response times. Aussie typically posts progress updates every two to six hours until services are restored. After repairs, reboot your modem or NTD to reconnect faster.
What should I do if my Aussie Broadband service is still down after an outage?
If your service remains down after an outage is marked resolved, restart your modem and NTD, then rerun diagnostics in the MyAussie App. If issues persist, lodge a new fault or contact support directly. For unresolved or recurring outages, Ajust can help you file a formal complaint to ensure your issue gets proper attention and resolution.
Aussie Broadband service still down? Don’t just wait, act.
We help you file a formal complaint so your issue doesn’t get ignored.