Experiencing

Aussie Broadband

outages? You’re not alone.

1. Official Outage Page: Aussie Broadband Outages shows current outages, scheduled maintenance, and resolved incidents.
   
   
2. MyAussie App: Log in to run self-tests, view outage alerts, or lodge a fault directly. Enable push notifications for real-time outage alerts.
   
   
3. Social Media Updates: Check Aussie’s Facebook or @Aussie_BB on Twitter for real-time updates during incidents.
   
   
4. NBN/OptiComm/Optus Status: Use NBN Co’s outage checker or linked wholesale network status pages via Aussie’s outage hub.
   
   
5. Community Reports: Whirlpool forums and DownDetector can confirm if others in your area are also affected.
   

• 📱 MyAussie App: Run “Troubleshoot My Connection” → Lodge a Fault (fastest method).
  
  
• 📞 24/7 Support Line: Call 1300 880 905. Automated message will announce major outages.
  
  
• 💬 Live Chat: Available via Contact Page or MyAussie app.
  
  
• 📧 Email: Send details to support@aussiebroadband.com.au (not recommended for urgent cases).
  

👉 Provide your suburb, service type (nbn®, mobile, VOIP), time outage began, and modem status lights.

• Sep 27, 2024 – Major VIC/TAS Outage: Caused by a large-scale DDoS attack, resolved in ~8–10 hours. Aussie apologised for communication delays and improved protocols.
  
  
• Jun 2024 – Brisbane Router Fault: Localised Queensland outage resolved in under an hour.
  
  
• Jul 2024 – NBN Infrastructure Faults: Local outages due to fibre cuts and power issues, resolved once NBN technicians completed repairs.
  
  
• Scheduled Maintenance: Aussie frequently performs upgrades overnight, briefly affecting some areas (listed under “Upcoming Outages” on their page).
  

🔑 Common Causes: DDoS cyberattacks, NBN fibre/network faults, hardware glitches, power failures.

• Minor/local outages: Typically fixed within 1–2 hours.
  
  
• Major regional outages: Resolved same day (average 4–8 hours).
  
  
• NBN-related faults: Dependent on NBN’s field teams, often within a few hours.
  
  
• Post-repair tip: Reboot your modem/NTD if service doesn’t auto-restore.
  
  

Aussie posts updates every 2–6 hours during active incidents until full restoration.

• Aussie Broadband Outages Page – live status + maintenance.
  
  
• MyAussie App – diagnostics, alerts, and fault logging.
  
  
• Support Phone: 1300 880 905 (24/7).
  
  
• Live Chat – via website or app.
  
  
• Help Centre – troubleshooting guides.
  
  
• Facebook – Aussie Broadband – outage posts & responses.
  
  
• Twitter/X – @Aussie_BB – real-time outage updates.
  
  
• NBN Co Outage Checker – check NBN disruptions by address.