Trying to cancel Coles? Avoid the runaround.
Can you cancel your Coles subscription? Check eligibility and conditions
Coles lets you cancel online grocery orders and subscriptions, but timing is everything.
- Before your order’s cut-off time: You can freely modify or cancel without penalty. The cut-off (shown in your confirmation email and account) is typically the night before your delivery or pickup.
- After cut-off: Coles may still allow cancellation, but they can charge a $30 late cancellation fee. This fee covers the cost of staff already picking your order.
- After delivery or pickup: The order can’t be cancelled. Instead, you’ll need to request a refund or return.
- For Coles Plus subscribers, cancellation is available anytime through your account settings. Cancel before your next billing date to avoid further charges, and if you cancel within 14 days of a new cycle without using benefits, you may qualify for a full refund.
How to cancel a Coles subscription, service or order
A. Cancel a Coles Online grocery order:
1️⃣ Log in: Visit coles.com.au → Account > Orders > Active Orders.
2️⃣ Check your cut-off: If you’re still before it, click Modify Order or Cancel Order and confirm.
3️⃣ If after cut-off: The site won’t allow cancellation — instead,
- Call Coles Online Support 1800 455 400 (7 am – 11 pm AEST), or
- Use Live Chat in the Coles Help Centre.
Provide your order number and confirm whether you accept the $30 late-fee if applicable.
4️⃣ Verify confirmation: You’ll receive an email once cancelled. Refunds are automatic (minus any applicable fee).
B. Cancel a Coles Plus subscription:
1️⃣ Go to Account > Coles Plus > Manage Subscription.
2️⃣ Click Cancel Subscription and confirm through the prompts.
3️⃣ You’ll keep benefits until the end of your current billing cycle.
4️⃣ For the 14-day no-use refund, contact Coles Support via chat or phone.
💡 Tip: If the cancel button doesn’t work, try another browser or device. Chrome mobile often succeeds where others fail.
How long does a Coles cancellation take?
Every Coles Online order shows a unique modify/cancel cut-off time. Usually the night before delivery or early morning of pickup.
- Before cut-off: Cancel or change anytime online.
- After cut-off but before delivery: You can still cancel by contacting support, but expect the $30 fee.
- Day of delivery/pickup: Once the driver’s en route or the store is preparing your order, cancellation may be refused.
Coles Plus subscribers: Remember your monthly renewal date. Cancel before then to stop automatic billing. The 14-day refund window applies only if you haven’t used benefits.
⏰ Key takeaway: Always note your cut-off time in your order confirmation. Missing it can cost you $30.
Coles cancellation fees and final charges – what to expect
Here’s how Coles handles fees:
- $30 Late Cancellation Fee: Charged if you cancel after cut-off. This covers store labor and logistics.
- No fee before cut-off: Cancel early and pay nothing.
- If Coles cancels: You’re fully refunded, no fees apply.
- Failed delivery: Missing your delivery slot without notice may trigger the same $30 fee.
- Coles Plus: No penalty to cancel anytime. You simply won’t be charged again. A refund only applies within the 14-day no-use rule.
💡 Example: Cancelling a $200 grocery order after cut-off means you’ll pay $30 but receive $170 back. It's better than losing the full order.
Coles cases submitted through Ajust
I cancelled two Click & Collect orders in-store because of rude and discriminatory treatment, but Coles still marked them as completed and charged me. I never collected the items and still haven’t received a refund — I just want the money returned for the orders I cancelled.— Ky Diep
My online grocery order was cancelled by Coles but the payment still came out, and now I have to wait days for the refund. As a pensioner with health issues, I urgently need that money to buy food — this delay has caused real distress.— Marie
I cancelled my scheduled delivery and followed the steps, but I was left waiting without confirmation and still haven’t received my refund. It’s stressful being charged for an order I can’t collect — I just want assurance that the cancellation and refund have been processed.— Paul
For more than two weeks I’ve been unable to place a delivery order, even after repeated calls saying it would be fixed. Because of my autoimmune condition I rely on home delivery, and if Coles can’t resolve this today, I’ll have to cancel using Coles online entirely.— Lynne Leys
Consumer experiences with Coles cancellations
Late-fee shock: A viral TikTok user was charged $30 for cancelling after cut-off. Coles later reviewed and offered goodwill refunds in some cases.
Smooth cancellations: Many customers report easy same-day online cancellations and fast refunds within 5 days.
System hiccups: Some users had orders cancelled by Coles due to routing or stock issues. Refunds arrived promptly, but communication was confusing.
Coles Cancellation FAQs
Can I cancel a Coles grocery order after the cut-off time without paying the $30 late cancellation fee?
You can request a Coles order cancellation after cut-off, but you may be charged the $30 late fee. This fee applies because staff have already begun picking your order, so Coles treats it as a service cost. If you feel the charge is unfair or you had circumstances outside your control, contacting support quickly can sometimes lead to goodwill waivers. Knowing your cut-off time upfront helps you avoid fees and stay in control of your household budget.
How do I cancel a Coles Plus subscription and make sure I’m not charged again?
You can cancel Coles Plus anytime through your account settings, and you won’t be charged again if you cancel before your next billing date. This makes it easy to stop the subscription without penalties or hold times. If you’re within 14 days of a new cycle and haven’t used any benefits, you may be eligible for a full refund by contacting support, which helps avoid paying for a month you didn’t use.
How long does a Coles cancellation or refund usually take to process?
Coles typically processes cancellations and refunds within a few days, especially if you cancel before the cut-off time. After cut-off, timing depends on whether support needs to manually reverse the order and apply the $30 fee. Most consumers report refunds landing within about five days, which helps you plan your budget and avoid unnecessary follow-ups or support calls.
What should I do if Coles won’t let me cancel an order or the website keeps blocking the cancellation?
If Coles won’t let you cancel online, you can still cancel by calling Coles Online Support or using live chat. Website issues are common near the cut-off, so switching devices or browsers can help, especially using Chrome on mobile. If you're already past cut-off, support can still cancel for you but may apply the $30 fee. Acting quickly gives you the best chance of avoiding extra charges and reducing the stress of last-minute changes.
Tried to cancel but Coles made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.