Trying to cancel

Coles

? Avoid the runaround.

Coles lets you cancel online grocery orders and subscriptions, but timing is everything.

• Before your order’s cut-off time: You can freely modify or cancel without penalty. The cut-off (shown in your confirmation email and account) is typically the night before your delivery or pickup.
  
  
• After cut-off: Coles may still allow cancellation, but they can charge a $30 late cancellation fee. This fee covers the cost of staff already picking your order.
  
  
• After delivery or pickup: The order can’t be cancelled. Instead, you’ll need to request a refund or return.
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• For Coles Plus subscribers, cancellation is available anytime through your account settings. Cancel before your next billing date to avoid further charges, and if you cancel within 14 days of a new cycle without using benefits, you may qualify for a full refund.
  

A. Cancel a Coles Online grocery order:
1️⃣ Log in: Visit coles.com.au → Account > Orders > Active Orders.
2️⃣ Check your cut-off: If you’re still before it, click Modify Order or Cancel Order and confirm.
3️⃣ If after cut-off: The site won’t allow cancellation — instead,

• Call Coles Online Support 1800 455 400 (7 am – 11 pm AEST), or
  
  
• Use Live Chat in the Coles Help Centre.
  
  Provide your order number and confirm whether you accept the $30 late-fee if applicable.

4️⃣ Verify confirmation: You’ll receive an email once cancelled. Refunds are automatic (minus any applicable fee).

B. Cancel a Coles Plus subscription:
1️⃣ Go to Account > Coles Plus > Manage Subscription.
2️⃣ Click Cancel Subscription and confirm through the prompts.
3️⃣ You’ll keep benefits until the end of your current billing cycle.
4️⃣ For the 14-day no-use refund, contact Coles Support via chat or phone.
💡 Tip: If the cancel button doesn’t work, try another browser or device. Chrome mobile often succeeds where others fail.

 Every Coles Online order shows a unique modify/cancel cut-off time. Usually the night before delivery or early morning of pickup.

• Before cut-off: Cancel or change anytime online.
  
  
• After cut-off but before delivery: You can still cancel by contacting support, but expect the $30 fee.
  
  
• Day of delivery/pickup: Once the driver’s en route or the store is preparing your order, cancellation may be refused.

Coles Plus subscribers: Remember your monthly renewal date. Cancel before then to stop automatic billing. The 14-day refund window applies only if you haven’t used benefits.
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⏰ Key takeaway: Always note your cut-off time in your order confirmation. Missing it can cost you $30.

 Here’s how Coles handles fees:

• $30 Late Cancellation Fee: Charged if you cancel after cut-off. This covers store labor and logistics.
  
  
• No fee before cut-off: Cancel early and pay nothing.
  
  
• If Coles cancels: You’re fully refunded, no fees apply.
  
  
• Failed delivery: Missing your delivery slot without notice may trigger the same $30 fee.
  
  
• Coles Plus: No penalty to cancel anytime. You simply won’t be charged again. A refund only applies within the 14-day no-use rule.

💡 Example: Cancelling a $200 grocery order after cut-off means you’ll pay $30 but receive $170 back. It's better than losing the full order.